Bob Ferrando Ford

Smooth Thank you for making it so smooth from start to finish. We were given the information of what needed to be done ahead of time. Time to plan for it and Thank you for making it so smooth from start to finish. We were given the information of what needed to be done ahead of time. Time to plan for it and then help all the way through at the time of repair. I worked with Doug all the way through and didn't have to repeat or pretend I knew what was supposed to be done. I also was given a car to drive during the service. Thank you Doug awesome mechanics and thank you Lory in the office .. Thank you Bob Ferrando Ford in Girard, Pa. More

Great service An example of how this dealership works for the customer another customer was waiting for her vehicle for a WORKS the tech can out and informed her th An example of how this dealership works for the customer another customer was waiting for her vehicle for a WORKS the tech can out and informed her that her tires were ALL equally worn and the WORKS would waste money since tires didn’t need rotated. To me that’s REAL CUSTOMER FRIENDLY SERVICE looking out for their customers. I’d give ten stars if possible.???????????????????? More

Excellent and easy It was the easiest experience for us to get a new car for myself. The salesman everyone involved were really helpful and I highly recommend them! Than It was the easiest experience for us to get a new car for myself. The salesman everyone involved were really helpful and I highly recommend them! Thanks for everything! More

amazing! Arlen was fantastic! He was so kind and helpful with returning our leased car. I would highly recommend his service to anyone! Thank you so much for Arlen was fantastic! He was so kind and helpful with returning our leased car. I would highly recommend his service to anyone! Thank you so much for everything! More

Codes on truck anf frozen doors Locks had a kit put on because it was a recall and it seems to have worked -5 degrees and no frozen doors !! Autostart malfunction fixed but had that Locks had a kit put on because it was a recall and it seems to have worked -5 degrees and no frozen doors !! Autostart malfunction fixed but had that feature on the Ford trucks and an oil change all done and fixed More

10,000 mile maintenane My first scheduled maintenance. I was greeted by a friendly face in the service department and the car was taken care of promptly and at reasonable c My first scheduled maintenance. I was greeted by a friendly face in the service department and the car was taken care of promptly and at reasonable cost More

Great job Quick and efficient, a very pleasant experience here. Love how easy it is to lease for my second time. Shawn found me some great incentive deals Quick and efficient, a very pleasant experience here. Love how easy it is to lease for my second time. Shawn found me some great incentive deals More

Exceeded our expectations We dealt with Shawn Haas. Shawn treated us like royalty, exceeded our expectations and was brutally honest with us. I will and have recommended othe We dealt with Shawn Haas. Shawn treated us like royalty, exceeded our expectations and was brutally honest with us. I will and have recommended others to Shawn. More

Perfect Dropped brand new super duty off for first oil change and threw in some other curve balls last minute with suspension and alignment. Staff handled it Dropped brand new super duty off for first oil change and threw in some other curve balls last minute with suspension and alignment. Staff handled it flawlessly from drop off to pick up. Couldn't have asked for a better experience. Scheduling was convenient and accommodating, as was service, quality of work, and confidence from a consumer end. More