Bob Ferrando Ford

Great service Great staff And service personnel always willing to listen and update the status of the repairs working being worked on Great place to purchase ca Great staff And service personnel always willing to listen and update the status of the repairs working being worked on Great place to purchase car as well More

Excellent I love this dealership. No nonsense. Very knowledgeable people starting at being welcomed. There was also a great selection of the vehicle that I was I love this dealership. No nonsense. Very knowledgeable people starting at being welcomed. There was also a great selection of the vehicle that I was interested in. I would recommend Terry to anybody. More

Great car, Poor Staff. My family has purchased 3 cars now from this dealer. The first two we loved everything about our experience, however I purchased a 2015 Ford Edge SEL My family has purchased 3 cars now from this dealer. The first two we loved everything about our experience, however I purchased a 2015 Ford Edge SEL Used from this dealer and will never go back. My car is amazing, in perfect condition, runs fantastic and I love everything about it. However when buying, Me and the person I was with both noted that my sales person noticeably smelled like alcohol, When I was talking to him about what I wanted I told him I needed a trailor hitch and that I wouldn't buy the vehicle without it. He tells me that's no problem if the vehicle didnt have one they'd put one on it. We finally find my car and were working out projected numbers to base my payment on. I told him a few times I wanted positive numbers and to run my credit to find out for sure numbers. I was requesting to get my credit ran and he told me 3 times they wont run it even at my request unless I was committing to buy. That instantly made me angry and I was ready to leave when they finally decided to run my credit. Mean while, all this is going on there suppose to be looking at my trade in. It was an older car and did have a couple rust spots on the back wheel well as well as a couple cosmetic imperfections. They never even took my car off the lot. Just told me that my car wasnt really what they hoped and gave me a price based on the look even though it ran perfectly fine. As there running my credit we sit with a nice lady for 45 minutes and then they said were switching everything over too someone else and a nice guy took over because he had some better ideas. We probably waited 2 hours if not more to get a price. I start signing the papers, I ask when my hitch was being put on and my sales guy says oh I'm sorry this price was without a hitch even though I clearly stated multiple times I wouldn't buy without one. I never got a price change until I again threatened to leave. After all this I'm still buying my own hitch and they took 150 off the price which is roughly half a hitch. Then as hes preping my car to leave I ask him what the keyless entry code is. He dosnt have it and it's not in the book. Nor could he figure out how to retrieve it. He tells me to go home and see if I can figure it out and if not xxxx have them plug in the machine to tell me. I cant figure it out, A week later I take it back and he still can figure it out and informs me that I would have to pay to hook that machine up and tell me the code after he promised they'd get me a code. I left and eventually did figure it out but this was by far the most stressful and ridiculous experience I've ever had in my 5 car history buying a car and the people I brought out to get a few opinions on the car all agree. I will never go back to Bob Fernandos and will never recommend them to anyone. More

We had a noise in the escape Bob Ferrando gave me a loaner e Service is awesome they dont treat you like you are crazy. They fixed our problem without being a problem .Nice people . Didnt mind me using loaner c Service is awesome they dont treat you like you are crazy. They fixed our problem without being a problem .Nice people . Didnt mind me using loaner car. They have even brought my car back to work rather than me go to them to get it. More

Insurance claim I took my car in to check my air conditioning and found out there was a hole in it! They asked me to check with my auto insurance company to see if i I took my car in to check my air conditioning and found out there was a hole in it! They asked me to check with my auto insurance company to see if it was covered. To my surprise it was and I only had to pay my deductible. They ordered the parts the same day and gave me a loaner and my car was ready in two days. Thanks again for the quick turnaround. More

Insp oil change pwr window problem Done complete and on time. Car was even washed. However I don't expect to have to replace the regulator on a CPO Lincoln at 38k miles. Will influence Done complete and on time. Car was even washed. However I don't expect to have to replace the regulator on a CPO Lincoln at 38k miles. Will influence my next car purchase More

Quick and easy L-O-F, PA Inspection, Rotate Very pleased with the service but could have saved $35 by using McQuillen in Girard. I received identical services for my other car plus full synthet Very pleased with the service but could have saved $35 by using McQuillen in Girard. I received identical services for my other car plus full synthetic instead of synthetic blend at a better price. Next time I will price shop. More

Service, Stat Inspection I was not happy with the price of the PA inspection. An average of $18.30 more than the other dealers in the area before taxes. I was not happy with the price of the PA inspection. An average of $18.30 more than the other dealers in the area before taxes. More

Fast, convenient, courteous service. Reasonable cost . Early appointment, allowing for a full day. Easy access, nice waiting area to allow work to get done while waiting. . Early appointment, allowing for a full day. Easy access, nice waiting area to allow work to get done while waiting. More

Transmission repair under warranty They are quick, and efficient. I had my van back sooner than I expected. I am thankful for their service. I recommend them For anyone! They are quick, and efficient. I had my van back sooner than I expected. I am thankful for their service. I recommend them For anyone! More