Bob Ferrando Ford

I used Devin Walker as my salesman. I had intended to buy out my lease, but when I got to the dealership, Devin had put together such a good deal, that I happily drove home in a new car I had intended to buy out my lease, but when I got to the dealership, Devin had put together such a good deal, that I happily drove home in a new car. Devin was friendly, knowledgeable, and made the process super simple. More

We drove an hr and 40 mins to get a van from Bob Ferrando Ford. I spoke to Joe McCafferty about the van prior to coming out. Our #1 concern was needing a van that had working AC. Joe assured me that it worke Ford. I spoke to Joe McCafferty about the van prior to coming out. Our #1 concern was needing a van that had working AC. Joe assured me that it worked, due to being pregnant in 90 degree weather as well as having 4 children in the van. We got there, test drove it, checked things out and wanted to buy. AC seemed to work fine... in the front. Air blew out the back and we did not realize it was not blowing COLD air. There is a sticker on the inside of the hood that says rear a/c unit has been disabled adjust refrigerant charge accordingly from April 5th. My husband confronted Joe about this sticker while checking out the vehicle and Joe said dont worry about that and tried to pick the sticker off with his fingernail. The next day, it was 90 degrees out and we figured out the rear ac did not work in the rear vents. So we called Joe told him the issue, as he gave us his card after the sale to call about any issues that they would make it right, he said he'd check with a manager and call back in 10-15 mins. We never received a call back. Between my husband and myself we called over a dozen times. I left multiple voicemails for the manager myself and my husband left 2 for Joe. We never received any calls back. We spoke to other workers there about the issue who told us they would tell the manager to give us a call or tell Joe. Never did we receive any calls back. I even did the chat on their website I asked the what our options were for returning the vehicle and told them the issues and they told me a manager would be reaching out. We purchased on 6/30 and our first call to Joe regarding this issue was on 7/1 when he said he'd call back in 10-15 mins. So here we are weeks out and haven't gotten any calls back. This has to be the absolute worst customer service we have ever experienced. Even if the excuse was we purchased a vehicle does not have a 'warranty,' we called LESS THAN 24 hours after purchasing regarding this issue. And never got a call back. More

Always a pleasure doing business with Bob Ferrando Ford. From start to finish, always courteous of your time. Thank you! From start to finish, always courteous of your time. Thank you! More

This is the second car I have leased from Bob Ferrando Ford. Once again, the sales rep, Devin Walker, did an exceptional job making this process easy, simple, and pain-free. He did a great job finding me Ford. Once again, the sales rep, Devin Walker, did an exceptional job making this process easy, simple, and pain-free. He did a great job finding me the right car, moved all my personal items from my old car to my new car. I had gone to the dealership to just talk. But, Devin had put together such a good deal, that I happily went home in a new car. The finance officer, Paul, continued the process of making things easy. The manager gave me a deal. It was a great day at Bob Ferrando. Two thumbs up. Highly recommend! More

Oil change very little wait time wonderful staff and service they went above and beyond to help me service they went above and beyond to help me More

They did a wonderful job from start to finish and even after buying my bronco after buying my bronco More

In all my years of buying automobiles, this was by far the best experience. Shawn was great to work with and genuinely made buying the car stress free the best experience. Shawn was great to work with and genuinely made buying the car stress free More

Devin is the reason I continue to buy vehicles at Ferrando. He is very knowledgeable and honest to deal with. Ferrando. He is very knowledgeable and honest to deal with. More

Professional, expertise service , knowing that my vehicle is road ready and safe means a lot. is road ready and safe means a lot. More

Prior to this visit I had the car in a couple of months earlier for the same issue. Although I told them it was the same problem I was required to bring it back in before they could put it on the schedule. earlier for the same issue. Although I told them it was the same problem I was required to bring it back in before they could put it on the schedule. It was the same problem and they needed to order parts but it would be covered under the warranty. I had the option of leaving the car or I could bring it back when the part came in. Since they had no rentals available I picked the car up. The part came in the day before the holiday (Thursday) and was told that it could not be fixed for me to take the car out of town on Sunday. So $400+ later for a car rental, I dropped the car off and asked that it be ready that coming Friday as I would needed it to go out of town again. I was not happy when the serviceman said they would see what they could do but others were ahead of me. I felt that I should have been put on the schedule knowing the part was due, I was already out the $400 and shouldn’t have to rent a car a second time. I asked to speak with the supervisor who apologized and assured me the car would be ready when I returned and it was! More