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This rating includes all service center reviews, with more weight given to recent reviews.
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1,484 Reviews of Bob Ferrando Ford - Service Center
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January 21, 2019
Best dealer in Erie co Great experience and great people bought a Ford Escape got a great deal. Met the owner and he thanked me personally which I thought was great Great experience and great people bought a Ford Escape got a great deal. Met the owner and he thanked me personally which I thought was great More
by Rob
Verified Customer
January 18, 2019
Ver accommodating I’ve dealt with this dealership for many years. They treat their customers very well. They have never disappointed me. I would recommend them to anyon I’ve dealt with this dealership for many years. They treat their customers very well. They have never disappointed me. I would recommend them to anyone. More
by Rdrelick
Employees Worked With
Entire service department
January 11, 2019
Not like my last couple of visits Seems like I was being undermined when I dropped myself car off. Next, All these unexpected charges came up when I went to get my car, and they weren’ Seems like I was being undermined when I dropped myself car off. Next, All these unexpected charges came up when I went to get my car, and they weren’t discussed when I dropped it off. Extra work was done to my car and I wasn’t notified about it. To add to that one charge was told to me over the phone and I was presented with something completely different at the time of pickup with no breakdown on the receipt. I feel like I’ve been scammed last time I was here. Service is very good at what they do but don’t pull stuff like this. It just isn’t right. Also, please be more friendly to your customers. More
by Person
Employees Worked With
Doug
January 10, 2019
great service, very professional Service department is very professional, quick, friendly, service. In and out in a few minutes I would recommend this service department to anyone. Service department is very professional, quick, friendly, service. In and out in a few minutes I would recommend this service department to anyone. Thank you More
by JULIEG0
Employees Worked With
January 07, 2019
service I called got a appointment next week for state inspection and oil and filter . it was fast and the coffee was good only had time for 2 cups lol I called got a appointment next week for state inspection and oil and filter . it was fast and the coffee was good only had time for 2 cups lol More
by MLYNN1
January 07, 2019
oil change- ferrando has always been very accomodating when i need to schedule service. They are quick to get me in and there are never any hassles or surprises. ferrando has always been very accomodating when i need to schedule service. They are quick to get me in and there are never any hassles or surprises. also, anthony needs a raise. thanks- Matt More
by mbarr101
Employees Worked With
January 07, 2019
Good service Did a good job replacing brakes, a little longer than quotes but not bad service. I would recommend them for service on any Ford vehicles Did a good job replacing brakes, a little longer than quotes but not bad service. I would recommend them for service on any Ford vehicles More
by Joeshmo
Employees Worked With
January 07, 2019
service on edge very pleased with all employees. happy with work done. i would recommend bob ferrando ford to friends and relatives for auto or truck purchases.when very pleased with all employees. happy with work done. i would recommend bob ferrando ford to friends and relatives for auto or truck purchases.when asked by anyone. More
by MAXWAY
Employees Worked With
service desk do not remember names, Pat McCafferty
December 31, 2018
Oil change & tire rotation The service is always great! John and Arlen are the best service advisers,they always take great care on me. We buy a lot of cars There because of The service is always great! John and Arlen are the best service advisers,they always take great care on me. We buy a lot of cars There because of the way they take care ofme More
by Parks
Employees Worked With
Other Employees :
John Barney& Arlen
December 24, 2018
Gretservice!! Had an appointment for oil change and the service engine light came on day before. They took care of everything at the oil change. Covered by warranty Had an appointment for oil change and the service engine light came on day before. They took care of everything at the oil change. Covered by warranty too!! More
by Jacobs60
