Bob Ferrando Ford - Service Center

I dropped my vehicle off on Friday September 1st. The vehicle was overheating the service department was already done for the day. Someone on the inner offices was gracious enough to take my key with The vehicle was overheating the service department was already done for the day. Someone on the inner offices was gracious enough to take my key with my phone number. I believe her name was Barb. I told her I would follow up with the service department on Tuesday September 5th, giving them the proper information for diagnostic testing. I called the service department approximately at 7:52 in the morning on September 5th. A service personnel named Arlen Bird greeted me with I'm busy what do you want. Not only do I think this comment was off the wall it was extremely rude. I was only trying to relay the information I had for Ferrando Ford service to proceed in a positive fashion. I came in a couple hours later to pick the vehicle up to take somewhere else. At 62 years old I have no time for people to greet me as such. Charles L. McCurdy 9991 Cross Station Road Girard PA 16417 (814) 722-9572 More

John Barney was outstanding as always helping us get our vehicle inspected on short notice so we could take our short notice Labor Day trip to see our son and his family in their new home. vehicle inspected on short notice so we could take our short notice Labor Day trip to see our son and his family in their new home. More

Bob Fernando's service dept was extremely helpful and the pricing was also very reasonable. I was in a situation where I could not wait weeks for an appointment, fearful that my car was in a dangerous situat pricing was also very reasonable. I was in a situation where I could not wait weeks for an appointment, fearful that my car was in a dangerous situation to drive (which I found out that it was). I called several dealerships and this was the only one willing to fit me into their schedule without having to wait several weeks to be seen. Highly recommend. More

Thank for the service, service department went above and beyond. Best dealer in he srea beyond. Best dealer in he srea More

Knowledgeable, informed me about my vehicles warranty. Very friendly. Took extra care of my family Very friendly. Took extra care of my family More

The service department needs to be more open about what they àre actually doing and why. they àre actually doing and why. More

We were very satisfied with our service. Everyone was very helpful. We were early, they were able to get us in right away, which we appreciated! Everyone was very helpful. We were early, they were able to get us in right away, which we appreciated! More

Best ford dealership in my 50 mile radis in all departments your 2nd to none departments your 2nd to none More

They ran diagnostics on my truck and fixed an issue within hours. Amazing service department. within hours. Amazing service department. More

The dealership always treats its customers great with courtesy and respect. I’ve bought 3 new cars there you’d think they would give me one free service. courtesy and respect. I’ve bought 3 new cars there you’d think they would give me one free service. More