Keaton Chase

After I purchased my vehicle I went to my brother's. He noticed immediately that the engine bay was covered in oil and the hood latch was broken. I took it back the next day. They denied the oil leak sa He noticed immediately that the engine bay was covered in oil and the hood latch was broken. I took it back the next day. They denied the oil leak saying they would have never inspected it if there was truly an oil leak. They fixed the hood latch. I took it to my mechanic which took 2 weeks to get it and they found the oil leak. I took it back to Ford and was told I had a 50/50 warranty for 30 days. So I had to pay 1/2 the price. I feel as though they should have never listed this vehicle for sale until they fixed what was wrong. Lemon? You decide. More

by tonyastraughn071181 Verified Customer Verified Customer

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Keaton had a down to earth great personality. We were extremely happy with the numbers that were produced from the management. They as a team made us choose this Ford dealership rather than the o We were extremely happy with the numbers that were produced from the management. They as a team made us choose this Ford dealership rather than the other 5 dealerships i was looking at working with. More

by Sgwin74 Verified Customer Verified Customer

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Fast It was good. A nice and convenient experience. Keep being friendly and helpful, thanks. A nice and convenient experience. Keep being friendly and helpful, thanks. More

by joshuagorecki Verified Customer Verified Customer

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Keaton was very knowledgeable and made sure I wanted what I needed and made sure I didn’t settle. I really appreciated that. Thanks Keaton I needed and made sure I didn’t settle. I really appreciated that. Thanks Keaton More

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As a widow, finding and purchasing a car on my own was overwhelming, but Keaton and Devin helped me through the process. I appreciate them. So far so good, I'm enjoying my new 'used' car! overwhelming, but Keaton and Devin helped me through the process. I appreciate them. So far so good, I'm enjoying my new 'used' car! More

by allison.lydic Verified Customer Verified Customer

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2nd new vehicle expect good service. Has been good so far. Wanted to give local dealer my business. Has been good so far. Wanted to give local dealer my business. More

by LAIRBEAR57 Verified Customer Verified Customer

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By far the best dealership in the Erie, NY, and Ohio area! The only place I go for service or for buying! area! The only place I go for service or for buying! More

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From the moment we arrived Keaton answered all of our questions, took the time to go over all of our options and after purchasing our vehicle, he went over every accessory and feature of the vehicle, mak questions, took the time to go over all of our options and after purchasing our vehicle, he went over every accessory and feature of the vehicle, making sure I felt comfortable, the buying process was smooth . We’re very pleased with our purchase! More

by madon4 Verified Customer Verified Customer

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Always a pleasure doing business with Bob Ferrando Ford. From start to finish, always courteous of your time. Thank you! From start to finish, always courteous of your time. Thank you! More

by DAVES11 Verified Customer Verified Customer

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Todd made the process so easy for me. The finance department went the extra mile for me. I highly recommend The finance department went the extra mile for me. I highly recommend More

by gtm16506 Verified Customer Verified Customer

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