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Bob Ferrando Ford - Service Center

Girard, PA

4.8
1,463 Reviews

1,463 Reviews of Bob Ferrando Ford - Service Center

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October 25, 2022

They were not able to fix the problem with my vehicle but informed me of the best place to go. The loaner vehicle I was given I was not familiar with and it took me 5 minutes just to figure it out so that I More

by Chuck
Recommend Dealer
Yes
Employees Worked With
Arlen Bird
4.0
This rating includes all reviews, with more weight given to recent reviews.
October 25, 2022

They are always great. Honest, friendly and helpful. I never feel like I’m just a number. More

by Lynnk020485
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arlen Bird
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Barney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Laurie Garber, Doug Casane
October 23, 2022

Easy online appointment, easy drop off, easy pickup - all very convenient! Called me when done as requested More

by Gregg16417
Recommend Dealer
Yes
Employees Worked With
Doug Casane
October 18, 2022

These guys are very through and professional great to work with. Knowledgeable personable staff who treat you with respect. 👍🏾 More

by Edward71
Recommend Dealer
Yes
Employees Worked With
Doug Casane
October 12, 2022

I had a warning pop up on dash and in Ford Pass. I called 1st thing in morning and they got it in after lunch. Even better they were able to correct in 30 minutes. Actually was able to get back to w More

by Jaylgalloway
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arlen Bird
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 12, 2022

I was pleased to get work completed and elated that a loaner vehicle was available for my use. More

by PISP30
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arlen Bird
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Barney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Laurie Garber
October 11, 2022

Very prompt and courteous belie the importance of my time the interaction with the service manager Arlen was very pleasant he was very polite and knowledgeable. Went above and beyond. More

by Mickelk48
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arlen Bird
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bob
October 11, 2022

Great customer service guys treated me with respect and the work was done in a timely manner. 👍🏾 More

by Edward71
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Barney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Doug Casane
October 08, 2022

Great timely service with very nice and helpful service managers! I can get a loaner car if needed! More

by FAIRVIEW0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arlen Bird
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Barney
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 06, 2022

Great customer service communication through service process. Friendly and helpful right from the beginning. Would recommend to friends More

by Edward71
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arlen Bird
5.0
This rating includes all reviews, with more weight given to recent reviews.
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