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Bob Howard Acura

Oklahoma City, OK

4.7
561 Reviews

13101 North Kelley Ave

Oklahoma City, OK

73131

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Showing 561 reviews

February 29, 2024

Best customer service! The service department got my car in quickly and problem solved. Highly recommend! More

by sheldsmith9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Felts
Mar 06, 2024 -

Bob Howard Acura responded

We're delighted to hear that you experienced the best customer service and that the service department promptly addressed and resolved the issue with your car. Your recommendation is much appreciated, and we're grateful for your positive feedback. Thank you for choosing us, and we look forward to serving you with the same level of excellence in the future. Safe and happy driving!

February 28, 2024

We had a spare tire install on my RDX. We were quoted one price from the parts department and when we were finished the bill was $100 more. The service rep was able to lower the cost by $5 More

by Tamikaye61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
No sure
Mar 27, 2024 -

Bob Howard Acura responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

February 28, 2024

Service was fine. Did not take very long to do the inspection. Advisor was very nice. More

by eddieter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure
Mar 02, 2024 -

Bob Howard Acura responded

We're glad to hear that your service experience was fine, and that the inspection was completed efficiently. It's also great to know that your advisor was very nice. Thank you for choosing our services, and we look forward to serving you again in the future!

February 24, 2024

Even though I did not purchase my Acura from Bob Howard, not because of anything, they had any control over, I have always use them for my service, and I find them to be extremely helpful and customer servi More

by dpowell29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sarah Mitchell
Mar 02, 2024 -

Bob Howard Acura responded

We appreciate your loyalty and positive feedback regarding the service you've received at Bob Howard Acura, even though you didn't purchase your Acura from us. It's great to hear that we have been helpful and customer service-focused during your service visits. It's also commendable that we respect your decisions and take the time to explain the importance of certain maintenance items without pressuring you. We look forward to continuing to provide excellent service in the future!

February 24, 2024

Sara is great. Quick well priced said two hours and it was two hours! Thank you More

by mreinstein
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sara
Feb 27, 2024 -

Bob Howard Acura responded

Thank you for your feedback! We're thrilled to hear that Sara provided you with great service and that the timing and pricing aligned with your expectations. Safe travels, and we look forward to serving you again in the future!

February 20, 2024

Excellent service and very personalized experience. Very clean dealership and efficient staff. Thank you all More

by Risky B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unknown
Feb 24, 2024 -

Bob Howard Acura responded

We're thrilled to hear about your excellent service experience and the personalized touch you received at our dealership. Maintaining a clean and efficient environment for our customers is important to us, and we're grateful for your positive feedback. Thank you for choosing us, and we appreciate your kind words!

February 17, 2024

Very professional, knowledgeable and courteous. , service agent Emma. The waiting area is nice. With complimentary coffee and water. More

by Hianto Te MD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emma
Feb 23, 2024 -

Bob Howard Acura responded

Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

February 14, 2024

Always willing to explain and take time. Very professional and courteous. They explain and give an approximate length of time. More

by sonwin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cain and Emma.
Feb 15, 2024 -

Bob Howard Acura responded

Thank you for sharing your positive experience! We're delighted to hear that our team is always willing to explain, takes the time to do so, and provides professional and courteous service. We appreciate your feedback, and we look forward to serving you again in the future!

February 07, 2024

Great people to work with. Didn’t get a loaner at first while awaiting payment from outside party. Received a loaner and that kept my life moving forward. Good communication. More

by Dsballa94
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emma, Kris, Mitchell
Feb 10, 2024 -

Bob Howard Acura responded

We're pleased to hear that you had a positive experience working with the team and that, despite a brief delay, you eventually received a loaner, helping to keep your life moving forward. Good communication is crucial, and we're glad it was a positive aspect of your experience. Thank you for choosing our services, and we look forward to serving you again in the future!

February 06, 2024

I’ve never had a problem getting my car serviced from the moment I pull into the bay I’m always greeted with care and respect and always listen to my concerns. More

by Bilikasr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Didn’t get a name
Feb 09, 2024 -

Bob Howard Acura responded

We're delighted to hear about your positive experiences when getting your car serviced! It's great that you feel welcomed and that your concerns are listened to with care and respect. Providing excellent customer service is a top priority, and we appreciate your trust in us. Thank you for choosing us for your car service needs, and we look forward to serving you again in the future! Safe travels!