Bob Howard Chrysler Dodge Jeep

I purchased a used Chevy Colorado at Bob Howard CDJ on 2-16-24. My experience was pretty far below what I consider average. I first called about the vehicle on Wednesday 2-14-24. Lady on the phone sa 2-16-24. My experience was pretty far below what I consider average. I first called about the vehicle on Wednesday 2-14-24. Lady on the phone said the vehicle was there and they’d get it ready for me to see. I made the 45 minute drive to the dealership and met with the salesman JJ. JJ told me the truck wasn’t there and had been loaned out as a service loaner. Complete waste of my time. To his credit, JJ called me on 2-16-24 when the vehicle had been returned. I again made the 45 minute trip with the intent on purchasing the truck. Upon arrival I met with JJ and looked at the truck, which had been washed but was very dirty on the inside and reeked of cigarette smoke. Still, it was the truck I’d been looking for and was reasonably priced (at first). JJ said they would clean and ozone the truck and we looked at the sales contract. JJ also told me they would fill up the truck. The dealership added nearly $1500 in fees and “interior treatments” which JJ said we company policy. $699 doc fee is absurd, and so is the $699 “interior treatment”. This is a terrible way to treat customers and seems like a dealership preying on people who don’t know any better. I negotiated the removal of the interior treatment and purchased the vehicle. The financing was fine, I had already secured my own financing and it was better than the dealership could get. No pressure or issues with the finance department. When I finished at the finance department it was around 9:00 and the dealership has closed. JJ met me with the truck but it still reeked of smoke, had not been cleaned, and wasn’t filled up. JJ said I could return sometime to get a tank of gas (although I live 45 minutes away). I suggested JJ could send a $30 gas card or something but he said the dealership won’t do that. To break down my rating, I’d give: JJ: 2/5 stars. Really didn’t go out of his way to make me happy but at least called me when the truck got back. Finance guy (Paul): 5/5. No issues here. Detail team: 0/5. Truck was in no better condition than before they “made it ready” Dealership policy: preying on those who don’t know better, if what JJ said was the truth. More

dealership is well maintained , Salesman knowledgeable, Service department is efficient Lots of inventory to choose from Service department is efficient Lots of inventory to choose from More

Very polite and repairs were perfect. Clean dealership and service bays. Didn’t try to upsell me Clean dealership and service bays. Didn’t try to upsell me More

Jordan is AMAZING! I found a new place to care for my car....Thank you!!!!! I found a new place to care for my car....Thank you!!!!! More

Right on top of things. Very efficient and friendly. Purchased a Oil change service contract - very good value Very efficient and friendly. Purchased a Oil change service contract - very good value More

Everybody including Jordan and cashier were so nice, friendly and polite. Lobby area was clean as always and well stocked. friendly and polite. Lobby area was clean as always and well stocked. More

Darren, my salesman, was the best! Answered all my questions, sent me pictures and videos, and followed up after the sale. I had a very pleasant experience Answered all my questions, sent me pictures and videos, and followed up after the sale. I had a very pleasant experience More

To me, the dealership is awesome it’s clean in the building and it’s very quiet so there’s no noise whatsoever and it has the perfect layout in settings of how welcoming it is to it’s Patrons are wait building and it’s very quiet so there’s no noise whatsoever and it has the perfect layout in settings of how welcoming it is to it’s Patrons are waiting in the building for service. More

Service work warranty and other. Nice reception write up of work to be performed excellent. Diagnosed and explained plan of repairs excellent got it done in time agreed upon. Very p Nice reception write up of work to be performed excellent. Diagnosed and explained plan of repairs excellent got it done in time agreed upon. Very pleased with my experience with the service department. More

Showed up in bad weather a couple hours before close on a Saturday ! The salesman didn’t seem to hide from the weather or anything and wasn’t pushy . Was there up until close but didn’t get a deal quite a Saturday ! The salesman didn’t seem to hide from the weather or anything and wasn’t pushy . Was there up until close but didn’t get a deal quite done . No one rushed me or anything . Came back Monday and bought what I had looked at . Was pleased with the salesman , business office , finance . Really just don’t have anything negative to say ! This was an all around good experience to my surprise ! More