Bob Howard Toyota
Oklahoma City, OK
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I would just like to complement the service advisors at Bob Howard Toyota in Edmond. I had a battery problem on my 2014 Rav4. When I told the service advisor the symptoms, he was able to fix the problem Bob Howard Toyota in Edmond. I had a battery problem on my 2014 Rav4. When I told the service advisor the symptoms, he was able to fix the problem himself in just a few minutes. They could have easily charged me for diagnostics, but the problem was taken care of at no charge. I appreciate the knowledge shown by the advisor. Thanks for making my day! More
Today one of the service gentleman and myself had a situation that seemed to be genuinely due to some slight miscommunication. I was rude at one point and made sure to apologize for my behavior upon ar situation that seemed to be genuinely due to some slight miscommunication. I was rude at one point and made sure to apologize for my behavior upon arriving at the service department. George and Justin were very reasonable in straightening everything out though and I'm gladly going to continue to be a customer of theirs. More
Preston was a great help & made all the difference in the process. Answered all my questions thoroughly, very friendly & personable. Car was ready in a timely fashion. Would recommend. process. Answered all my questions thoroughly, very friendly & personable. Car was ready in a timely fashion. Would recommend. More
Went in for my oil change. They said the brakes needed replacing. I was not surprised. They had 70,000 miles on them and were feeling very soft. The brakes are much better now. They said the brakes needed replacing. I was not surprised. They had 70,000 miles on them and were feeling very soft. The brakes are much better now. They finished with the truck sooner than they thought they would. More
They’ve had my car since September. Multiple technicians have signed off that my car was fine and it hasn’t been. I’ve sent it back four different times for them to still not fix it and Multiple technicians have signed off that my car was fine and it hasn’t been. I’ve sent it back four different times for them to still not fix it and then when I paid the invoice that was not my responsibility just to in this situation, the service manager and his technician had detached my battery because he wants me to have a talk about how they did me and basically sign a form Releasing them from liability. I’m suing it’s not happening. More
