Bob King Hyundai

This place is HORRIBLE and their communication in the service department is poor. My car has been there since 6/14/23 and is awaiting an engine diagnostic test. I called to verify my car was there and no service department is poor. My car has been there since 6/14/23 and is awaiting an engine diagnostic test. I called to verify my car was there and no one called me back for two days. I ended up calling them again that Friday and they couldn’t locate my car!!!!! Finally, Marissa called me back and verified my car was there and assured me that it was going to be checked in that day and that i would receive frequent updates. Monday came, Tuesday came and I called to get an update on my car and they could not locate my car!!!! They stated I would receive a phone call. No one called me. Wednesday I asked someone to take me by there. I spoke with a service representative and they could not locate my car either and stated they didn’t want me waiting around and would contact me before the end of day. I never received a call. Thursday I called the service department and the customer service representative tried to transfer me but I demanded answers. He then sent and asked a service associate for an update. He returned back to the phone and stated that my car was running funny. My car will not crank because the engine died. I asked if her verified it was my car and he replied that’s what they told me. I replied it’s okay ill be right up there. I asked someone to bring me up there. I arrived and spoke with Dom and she couldn’t locate my car either. She went to get the supervisor and he came to me with a sticky note and my key in his hand. He stated he called me and I replied no you did not, no one has called me. He replied he spoke with my husband, I don’t have a husband i told him. Then he proceeds to tell me that my key was in the desk of someone who previously quit and that is why they couldn’t locate my car all this time. Dom informed me that she herself would check my car in the next morning before noon. I was satisfied with the response so I went and made sure my car was there and I left. I never received a message that my car was checked in until that following Monday. I have been without a car for more than 2 weeks and when I called on 6/28/23 I was informed it will be TWO MORE WEEKS before my car would even be looked at. This is unacceptable. I now have to spend money for a rental to get to work. I’m still having to make car payments on my car so that it’s not repossessed. Engine diagnostic tests don’t take this long!!!!!!! More

HAD IONIC TOWED 5/13/22 WITH PERMISSION TO BOB KING HYUNDAI, TODAY IS 6/7/23, THEY HAVE NEVER DIAGNOSED THE VEHICLE AND WILL NOT RESPOND TO MANY ATTEMPTS BY OUR BUSINESS AND THE US GOVERMENT WHO OWNS T HYUNDAI, TODAY IS 6/7/23, THEY HAVE NEVER DIAGNOSED THE VEHICLE AND WILL NOT RESPOND TO MANY ATTEMPTS BY OUR BUSINESS AND THE US GOVERMENT WHO OWNS THE CAR TO SPEAK TO SOMEONE TO ESTABLISH HOW TO GET THE CAR REPAIRED. More

Been there my last time. My buying experience was the worst I have ever had thanks to the pressure sales for a warranty. Was lied to, questioned about where I got my money My buying experience was the worst I have ever had thanks to the pressure sales for a warranty. Was lied to, questioned about where I got my money and tries to charge me 4K at first and ended up at 2K and would not provide any paperwork on what was being covered. Said I would get the paperwork after I pay for it. Stupid. As I was walking out they finally dediced to procede to get paperwork for the vehicle sale ready. They schedule you for your first oil change but I needed to have mine done 2 months prior to the original time. Took the car in and it took about 5 hours. Service rep had no idea of anything dealing with the car. Didn't even know the green valve steems on the tire indicated nitrogen filled. Now I get emails saying I missed my appointment and they just keep coming. I have a recall to replace a wiper arm. Hyundai says it takes about 30 minutes. Show up at the scheduled time and was told I should leave the car because it will take them about 4 to 5 hours. Only have one tech working and they said that was normal. Talked to service mgr. and he could care less. Why take appointment and ask if you want to wait and not tell you about the expected wail. Service adviser said it was normal for 4 techs to call in everyday. Maybe I don't need that kind of person working on my vehicle, They have promised to do several free things too but when you go back to pick up the car nothing has been done. This is by far the worst dealership I have ever had dealings with. More

If I can prevent one person from doing business with Bob King then I have accomplished my goal. These people are very deceitful and unprofessional. I and my daughter purchased in full a 2011 Ford from Bob K King then I have accomplished my goal. These people are very deceitful and unprofessional. I and my daughter purchased in full a 2011 Ford from Bob King Hyundai on 3-20-23 . The car was to be registered in NJ with the temp due to expire on 4-20-23. We paid for all of the documentation and title fees for this transaction. Once my daughter returned to NJ to get the vehicle placed on her Lyft account, she was denied on two different occasions because the temporary tags were handwritten. On 4-3-23, we emailed our salesman, Matthew to try to to get an update on the paperwork. No response. On 4-10-23, we again emailed Matthew regarding the status of the plates. No response. On 4-11-23, I decided to call and speak to a manager regarding the status. I was put in touch with Bob Cain (not sure of the spelling). He stated that his title clerk was not in the office but, they had been having delays with out of state registrations. He would find out what was going on and let me know. With no response, I went into the dealership on 4-13-23. I was told that it was both Matthew’s and Bob Cain’s day off. I was then put in touch with Ahmad. Ahmad called the title clerk, Kim, who says paperwork is with the NJ DMV and they are backed up but she’ll follow up with them. He says that my daughter would probably have to pay $17 to get an extension at the DMV. I went back to the dealership on 4-17-23 to find out that the paperwork was not sent to the DMV until 4-3-23, which ate up 2 weeks of the temporary plate. My sleuthing caused me to call NJ DMV on 4-18-23 at 10:40am. Low and behold the gentleman that I spoke to had spoken to a rep from Bob King Hyundai an hour prior and informed her that although they located the paperwork, it was missing a document (registration card). Really! They took 2 weeks to send it now it’s missing a document! I waited around to see if they were going to call and admit that they made a mistake, but no another LIE. So from 9am or so when they were made aware of their mishap, Steve calls at 6:03pm and makes no admission, offers no resolve for their delay and error or to provide an extension of the temporary tag. The clerk from DMV also told me that the dealership can get the extension not the customer. So instead of trying to make it right by giving my daughter the extension on the temp, they want to play games. If I haven’t said enough to deter you then I wish anyone the best that deals with this establishment. Once the temporary plate expires, my daughter will lose wages with Lyft and will need transportation to and from work because at that point the vehicle will be unregistered and uninsured because the insurance will not cover an unregistered vehicle. This will cause her to be out of pocket to get to and from work with Lyft or Uber. These are some very dishonest folks here. More

Their service department is beyond terrible. Pulled in one morning in March due to check engine light coming on. I only have one car so I asked if someone could diagnose the problem to determine Pulled in one morning in March due to check engine light coming on. I only have one car so I asked if someone could diagnose the problem to determine if it was safe to drive. I was told that I would have to make a diagnostic appointment and the earliest would be in July. July! I had no words. Called corporate to register a complaint and called Carolina Haundai in High Point on a Friday. They rolled out the red carpet and worked me in on Monday. Bob King Haundai shouldn't be in business anymore if they can't service the vehicles they sell. More

I have had a vehicle there for about a year and ever since there bob king Hyundai has made up every excuse they can find in order to not fix the issue in my car. They are the laziest and most incompeten since there bob king Hyundai has made up every excuse they can find in order to not fix the issue in my car. They are the laziest and most incompetent people I’ve ever met! I will never come here again!! More

My Hyundai Sonata had no issues… but I received a letter every so often about needing to get a recall taken care of. I scheduled the “repair” and after waiting several months had the work completed on Janua every so often about needing to get a recall taken care of. I scheduled the “repair” and after waiting several months had the work completed on January 27, 2022. My car immediately started showing a check engine light. When my mechanic checked the code with an OBD2 reader I discovered it was related to what was “fixed” by the recall. I scheduled a second appointment and after waiting months again (September 12, 2022) I was told that “since the recall had been fixed for my car, it wasn’t eligible to be fixed again.” When I explained all of the above I was told that a request for a “good will repair” would be made on my behave. The request was denied. I was given the opportunity to pay over $500 to fix what the recall broke. I will be posting about my experience everywhere and telling all my friends about it. I highly recommend staying away from Hyundai and Bob King Hyundai in particular. More

We worked with Tina Holt! She was professional friendly and knowledgeable. She went above and beyond to help us. She made things quick and easy!!!! Thank you Tina you are Awes She was professional friendly and knowledgeable. She went above and beyond to help us. She made things quick and easy!!!! Thank you Tina you are Awesome!!!!!!! More

Stay away. This dealership and service department is horrible. Bought a car in 2021 and 2 weeks later the car stopped running ( brand new car). Did not make it This dealership and service department is horrible. Bought a car in 2021 and 2 weeks later the car stopped running ( brand new car). Did not make it a priority and guy i was working with in service department quit texting me and provided no more updates. Went for a oil change that Bob King set up and when i got there they said oh its not time yet. Service counselor said just bring it bac when it hits 24K and will change it but now they telling me I'm a month out. More

The best dealership by far! !! Great service with excellent help from salesmen and other employeess!!! My car is everything I have wanted! Anytime I have something wrong, I go an !! Great service with excellent help from salesmen and other employeess!!! My car is everything I have wanted! Anytime I have something wrong, I go and it gets taken care of for me with no problem!!!! Best one out there!!! They really take care of you!!!!! Couldn’t be more happier!!! More