Bob Lanphere's Beaverton Honda - Service Center

Brought my wifes '07 Odyssey in for power steering warentee work, Service dept. found 2 bad motor mounts. Never bothered to check and see if they were covered till I came in. Then they broke the hood warentee work, Service dept. found 2 bad motor mounts. Never bothered to check and see if they were covered till I came in. Then they broke the hood support rod and had to replace that. It took 2 hours. Now it is back in there for power steering noise. Should have taken it any place else. We would not recommend the service dept. to anyone. Update. I was contacted by Bill Stallard, the service manager, After we talked for a while, he assured me this was going to be addressed and fixed. If you have anny problems with service please see Bill. He is a a great guy whom I know will do the right thing. Thanks Bill!!!! More

Worst service. Wasted my significant time before I get Worst service. Wasted my significant time before I get answer. non-professional Dont know how to talk with customers Rude people working there TH Worst service. Wasted my significant time before I get answer. non-professional Dont know how to talk with customers Rude people working there THey need to change staff if want to be in this area profitably More

These guys were amazing. I called on a Saturday and they were super busy but they got me in and had my car done in record time. Everyone is very nice and they even washed my car! I have been buying my car were super busy but they got me in and had my car done in record time. Everyone is very nice and they even washed my car! I have been buying my cars and having them serviced at Bob Lanphere Beavertnn Honda since 2002. I wouldn't go anywhere else. More

I know nothing about cars or their servicing needs. Accordingly I have to rely on those who do understand what needs to be done. It was my understanding that I should have the oil changed as soon as t Accordingly I have to rely on those who do understand what needs to be done. It was my understanding that I should have the oil changed as soon as the dashboard light came on to indicate 15% of oil remaining, or failing that, to come in once a year. Since I only drive about 6,500 miles each year, the latter has been my option. When I came in earlier this week for the oil change Sean Ryan explained to me that the differential needed some work as well. (What's a differential???) I authorized the work and was amazed when he returned in less than the hour he said it would take to accomplish. Accordingly I was very happy with the work that was done on my car. Chris Lang More

As always -- my leasing and service experiences with Beaverton Honda is first-rate. I've referred several friends/colleagues to the dealership -- and will continue to do so in the future... Beaverton Honda is first-rate. I've referred several friends/colleagues to the dealership -- and will continue to do so in the future... More

i was very satisfy with sales dept. and finance mgr. and all sales mgr. but i wish i could say the same about service follow-up. all sales mgr. but i wish i could say the same about service follow-up. More

Jonah helped me on 2 occasions over the last week. He was very helpful and very friendly. I had problems after my second safety recall was fixed and I called Jonah and he said he would do everything he could very helpful and very friendly. I had problems after my second safety recall was fixed and I called Jonah and he said he would do everything he could to fix it for me. This is what a customer service experience should be like! Thank you Jonah! More

Jonah Nelson provided excellent customer service in a professional, friendly and timely manner. While making recommendations for future service needs my Honda will have, he explained the information clea professional, friendly and timely manner. While making recommendations for future service needs my Honda will have, he explained the information clearly and helped me to find the best value for my dollar, without pushy sales tactics. Jonah and his team worked quickly to make certain that I was out the door in time to meet the other commitments of my day. I was highly impressed by the level of service I received and would recommend Beaverton Honda Service to all my friends and family. Thank you! More

They are always prompt and courteous to us and that is why we continue to return to this dealership for service. No matter which service representative handles our business it is always done with confide why we continue to return to this dealership for service. No matter which service representative handles our business it is always done with confidence and in a friendly manner. More

I've been a customer of Beaverton Honda for 15 years. I have always been satisfied with their attention to detail and comfortable in the knowledge that when I take my car in for service it will come out wi have always been satisfied with their attention to detail and comfortable in the knowledge that when I take my car in for service it will come out with everything done correctly. During my most recent visit I was especially pleased to experience an even more improved level of customer service. Besides repairing the item I had reported, they found and replaced a bad interior light bulb at no extra charge. Then they vacuumed and washed my car and presented me with a freshly-baked Otis Spunkmeyer cookie. It made me feel like a truly valued customer! More