Bob Lindsay Honda - Service Center

Moon visor installed on new vehicle exactly as promised. My wife very recently traded for a new 2016 CR-V. The new moon visor had to be ordered and was listed as a "we owe". It came in in a very timely fas My wife very recently traded for a new 2016 CR-V. The new moon visor had to be ordered and was listed as a "we owe". It came in in a very timely fashion, we were notified, and made an appointment at our convenience. The service team is always professional and efficient, and this time was no different. We truly appreciate the good service we can always count on at Bob Lindsay Honda. More

Great experience We were met by a service representative when we pulled our car into the service area. They were very helpful. We were directed to the new service wait We were met by a service representative when we pulled our car into the service area. They were very helpful. We were directed to the new service waiting area where there was coffee and some cookies. Our car was ready to go in a short time. A very good experience More

Thank you Ben in service found a way to get me in for oil change that worked for me . I had been trying to get in for weeks with no luck. Ben is a keeper he Ben in service found a way to get me in for oil change that worked for me . I had been trying to get in for weeks with no luck. Ben is a keeper he truly knows how what customer service is. I live out of town and work 10hours days when in Peoria BEN IS A 10 More

Quick and pleasant Nice waiting room and friendly staff. Am prepared for the next service visit. I enjoy coming there to have my car service. Good coffee too. Nice waiting room and friendly staff. Am prepared for the next service visit. I enjoy coming there to have my car service. Good coffee too. More

Friendly quality service I have had my new honda into the shop 8 times in the 9 months I have owned this vehicle. Each time the service department has listened to my concerns, I have had my new honda into the shop 8 times in the 9 months I have owned this vehicle. Each time the service department has listened to my concerns, maintained a friendly atmosphere even when I was not pleasant due to my frustration of it taking so long to find a fix. The service department did an excellent job of using all the resources at hand to fix the problem with my Odyssey. Best service department you will find. More

Completely enjoyable Arrived early and was greeted warmly by service adviser. Was made to feel appreciated. All questions answered to my satisfaction. Would highly r Arrived early and was greeted warmly by service adviser. Was made to feel appreciated. All questions answered to my satisfaction. Would highly recommend this service center and look forward to next visit. More

Another Great Experience Another great experience with Service Advisor Randi Smith, and Service Technician Jason. Took my 1999 Honda CRV in for routine service and a broken re Another great experience with Service Advisor Randi Smith, and Service Technician Jason. Took my 1999 Honda CRV in for routine service and a broken rear cargo latch. Left feeling very satisfied with the work, the price and the Service Department. The only place I go. I also meet Service Manager Brian Langley, who truly cares about how his Department is ran. More

Best Service Dept. Ever Randi Smith was truly a pleasure to deal with. No pressure, great work and my 1999 Honda CRV runs like it was brand new. Great communication, and fair Randi Smith was truly a pleasure to deal with. No pressure, great work and my 1999 Honda CRV runs like it was brand new. Great communication, and fair up front pricing. My first time there, and will be going back from now on. What a great Service operation they have going. More

Service/Parts departments should be avoided After changing the oil in my Honda Accord, I suspected that there was a leak in the transmission line that goes to the radiator, so I took the car to After changing the oil in my Honda Accord, I suspected that there was a leak in the transmission line that goes to the radiator, so I took the car to the dealership for an inspection. They told me that the radiator was the problem and it would cost $700 for parts & labor to replace it. I instead bought a radiator from the Honda dealer in Lisle, IL, for a mere $233 (radiator alone was around $350 at Bob Lindsay Honda) and I replaced it myself. The line was still leaking. I pressure tested the old radiator with 130psi of compressed air, but could find no leak. So, I returned to the dealer and requested that they refund the $120 diagnostic fee, since I just wasted a bunch of money on a radiator that was perfectly functional, but they declined to give a refund. I asked the service manager to pressure test the radiator like I had, but he refused to try and find a leak. The manager asked to look at the car, so I let him. He said that the clamp on the radiator hose was not installed correctly and that was the reason for the leak. He told me that they installed the clamp correctly and the leak stopped, so clearly the radiator was the problem and the hose was in good working condition. When I got the car back, the notes from the tech said that he trimmed the flared end on the hose and reinstalled it. The service manager blatantly lied to me and refused to take responsibility for the misdiagnosis in any way. Also, I went to the parts desk to get some spark plugs, and they came back with a bill for over $100 for 4 spark plugs. I was blown away by this, and declined to buy, I then ordered the same part# online (NGK Iridium plugs) for under $40 shipped. I will never buy parts from here again unless I need it immediately. More

Were we are the Ritz??? Wow, All I can say is Wow. The last time we were treated so well was a weekend getaway at the Ritz Carlton!!! Our 2013 Odyssey had some maintenance Wow, All I can say is Wow. The last time we were treated so well was a weekend getaway at the Ritz Carlton!!! Our 2013 Odyssey had some maintenance issues which were out of the factory warranty yet should not have occured with only 25,000 miles. Bob LIndsay Honda's service department (and our salesman Paul Schmidt) went to bat for us and got Honda Corporate to correct the issue. It is so refreshing having a team of experts working FOR you....the customer. I have often said that it is the service that sells the vehicles. I'm not sure if it will be 3, 5 or 10 years down the road but the Service Department sold my next van by taking care of us. Also, I can't praise them enough for their waiting area and hospitality. My wife is the one that took the van in and she took along our 4 year old, 2 year old and our 9 month old. They treated her and my children with such kindness and took extra time to help entertain them as they were there nearly 4 hours. (the original apppointment was not scheduled to be this long but the day quickly spun out of control) They even helped entertain the kids when my wife was on the phone and in discussions with everyone. It was just an amazing experience. THANK YOU THANK YOU THANK YOU!!!!! It is so nice to do business with a place that cares about their customers!!!! More