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Bob Penkhus Volvo Mazda Volkswagen
Colorado Springs, CO
3,358 Reviews
The Penkhus Motor Company that you see today had its humble beginning back in 1951 when Robert N. Penkhus moved his young family from Ames, Iowa, and opened a small used car operation in Colorado Springs. New cars were added to the operation on Pikes Peak Avenue in 1957 when the Company became one of the ten dealers in the United States to obtain a Volvo Franchise. In 1972 the Volvo Franchise was moved to a fledgling area of Colorado Springs called Motor City.
The combination of a quality product and a reputation for excellent customer service assured continued growth, including the addition of a Mazda franchise, in October 1972, at the Pikes Peak Avenue location. In 1975, Mazda joined Volvo in Motor City to increase productivity and to better serve our customers.
Mr. Penkhus' son, Robert A. Penkhus ("Bob"), was a "permanent fixture" around the dealership from an early age, so it was natural that he would join his father in the business upon his graduation from the University of Denver. Bob Penkhus gradually assumed responsibility for all aspects of dealership operations and in 1977, became President of Penkhus Motor Company. Mr. Penkhus' concerns for his customers and employees, coupled with his enthusiasm for our products, have resulted in continued success and growth. Development of a new car display area along Interstate 25 in 1987 was followed one year later by a major service and parts expansion project in which we added fourteen mechanical and detail service stalls, doubled the parts area, and built an enclosed customer service area. In the spring of 1999 our growth continued with the opening of our second Select Certified location and a Domestic and Import Service Center on Austin Bluffs Parkway.
With the growth of Colorado Springs, Penkhus Motor Company wanted to ensure that it was meeting customer needs. In 2004 Penkhus Motor Company remodeled its Motor City location including constructing a new showroom and making other improvements at the Motor City location. In 2006 Penkhus Motor Company constructed a new facility at Woodman and Powers, which is the Bob Penkhus Mazda at Powers store.
In 2009 Penkhus Motor Company acquired a Volkswagen franchise and opened the Volkswagen franchise at the Motor City Drive location. In 2012 Penkhus Motor Company acquired a Mitsubishi franchise which is located at the Austin Bluffs Parkway Select Certified location. That facility is now known as Bob Penkhus Mitsubishi.
As a result of our commitment to excellence, Bob Penkhus Mazda is the Number 1 volume dealer in the Gulf region. Based on customer satisfaction levels, Bob Penkhus Motor Company has been recognized as a Volvo Dealer of Excellence and has been inducted into the Mazda Presidents Club.
Our continued success and growth requires each of our employees to possess a commitment to excellence toward each of our customers. Each member of the Penkhus Motor Company team should strive daily to meet all Penkhus Motor Company standards and goals in order to ensure future growth and success.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Showing 3,358 reviews
Verified Customer
Helpful September 19, 2023
As always, great service. Every time I go in, everyone is very polite and helpful. I recommend this location to anyone who owns a Volvo! Every time I go in, everyone is very polite and helpful. I recommend this location to anyone who owns a Volvo! More
by BRITTANI.MCCAIG
September 17, 2023
I have had nothing but awful service with them for the last two years. I could write a novel of all the terrible experiences. There is always a complete lack of knowledge by the service advisors who I alw last two years. I could write a novel of all the terrible experiences. There is always a complete lack of knowledge by the service advisors who I always happen to get is unreal. I am always quoted a time when my vehicle will be ready and it always turns out to be hours longer. I have to constantly remind them to check for recalls and this time I did a couple of times and was told that there was not one and that my car was really to be picked up. I go to pick it up and then tell me there actually is one and they need to do a computer update and I end up waiting an hour. This was 3 hours after they said my car was ready. My husband has had nothing but issues with the service department at the other Bob Penkhus also. I literally traded my car in so the I don’t have to deal with their service depart anymore. I don’t think I could handle another 5 years of poor service. I had an extended service plan with them but I canceled that as well. We used to have great service and only bought from them but now I will urge everyone to find a place that has better customer service than this place. I will never buy a vehicle from them again. More
by TIFFANY Newton
Employees Worked With
The service department in general
September 16, 2023
There is always good communication during the service. I knew the time to expect everything being complete. The waiting room is comfortable. I knew the time to expect everything being complete. The waiting room is comfortable. More
by ...
Employees Worked With
September 16, 2023
Knowledgeable personnel and great customer service . I personally didn’t have a big issue so I was able to only spent less than an hour. I personally didn’t have a big issue so I was able to only spent less than an hour. More
by DOMIPENA01
Employees Worked With
September 16, 2023
Chris Sherban is and has always been exceptional. His knowledge, reassurance and attention to detail has kept our 2016 XC-90 running like new. His knowledge, reassurance and attention to detail has kept our 2016 XC-90 running like new. More
by IAMROCKY68
September 16, 2023
Justin was amazing. The dealer ship not so much. My head light had Is crossive damage. Which if passed by the Inspection when it was sold to me. That's causing a light f The dealer ship not so much. My head light had Is crossive damage. Which if passed by the Inspection when it was sold to me. That's causing a light failure. I had the car for a month and a half. Seems like they didn't check the car before selling it to me. I even bought the extended warranty. Which an opinion is xxxxing xxxxxxxx. More
by domgranucci
Employees Worked With
September 15, 2023
New to Colorado. 1st impression… Danielle is patient & excellent at providing accurate answers. I asked +/- 20 questions. She answered them all. If she did not ha 1st impression… Danielle is patient & excellent at providing accurate answers. I asked +/- 20 questions. She answered them all. If she did not have the answer, she put me on hold to find the answer. My impression is that she was honest, and that I can depend on the information she provides. My impression of this dealership is excellent. I feel confident, knowing that my car was serviced professionally & feel secure driving around. They changed the batteries in both of my fobs. I’m a very happy customer and recommend them. More
by alaskaicebaby
September 15, 2023
Great customer service. My consultant Brian discussed repair recommendations and possible timelines for caution items without rushing me. He inspired my trust. Also, person My consultant Brian discussed repair recommendations and possible timelines for caution items without rushing me. He inspired my trust. Also, person who scheduled me was pleasant and thorough. More
by TRHAT1
Employees Worked With
Caitlin made my appointment , Brian Dorcey
