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Bob Penkhus Volvo Mazda Volkswagen - Service Center

Colorado Springs, CO

4.7
2,472 Reviews

2,472 Reviews of Bob Penkhus Volvo Mazda Volkswagen - Service Center

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October 11, 2023

Aaron was a pleasure to deal with. Our Mazda is performing well. We will be back More

by KMACKEY0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Evans
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 13, 2023 -

Bob Penkhus Volvo Mazda Volkswagen responded

Thank you for leaving a review on your recent service visit! We look forward to serving you again in the future!

October 10, 2023

Diego was awesome. Took care of all my needs and was very attentive. Made me feel like a valued customer and seen me as a person not just $$$. More

by Shannon
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diego A.
Oct 11, 2023 -

Bob Penkhus Volvo Mazda Volkswagen responded

Shannon, thank you for the 5-star review! We're happy to hear that Diego helped make your experience a positive one!

October 09, 2023

Justin was great to work with loved they wash & vacuum out your car for free and they did a good job on fixing my car. More

by BOBBYMILLER6197
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Brant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 09, 2023 -

Bob Penkhus Volvo Mazda Volkswagen responded

We're so glad you enjoyed your service visit, Bobby! Thank you for taking the time to leave a review!

October 07, 2023

Bryn was the best car salesman I’ve ever worked with and I’ve bought a half dozen new cars in my life! Ryan was a great sales manager too! Overall, it was an outstanding car buying experience! More

by CLAYTONPFLIEGER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryn Reynolds
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Burnett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Megan Jung
Oct 09, 2023 -

Bob Penkhus Volvo Mazda Volkswagen responded

Clayton, we are thrilled to hear you had such a positive car buying experience with our team! Thank you for your business, and enjoy the new ride!

October 07, 2023

Highly professional, Justin and his team saw the repair work completed even when more trouble with my car showed up. He was a pleasure to work with! More

by ndotson0
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Brant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 09, 2023 -

Bob Penkhus Volvo Mazda Volkswagen responded

Thank you for trusting us with your VW! We're so glad Justin and the team were able to fix it up for you. 

October 06, 2023

Responded quickly to a traveller showing up without an appt. Svc advisor asked good questions and with mechanic took the simplest steps possible and sent me on my way. Very fair price. More

by Gwoodward
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Evans
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 06, 2023 -

Bob Penkhus Volvo Mazda Volkswagen responded

Thanks for trusting us with your Mazda! We're happy to hear you had a positive experience!

October 06, 2023

I’ve buying or servicing vehicles at Bob Penkus since 2006. I trust them with my business More

by RCKYMTN99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Dorcey
Oct 06, 2023 -

Bob Penkhus Volvo Mazda Volkswagen responded

We are so grateful for you! Thank you for continuing to choose Bob Penkhus.

October 06, 2023

Aaron is one of if not the best service advisor anyone could possibly ask for he deserves a raise More

by Mytchholcomb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Evans
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 09, 2023 -

Bob Penkhus Volvo Mazda Volkswagen responded

Mytch, thank you for the kind words about Aaron! We are so happy to hear you had a good experience with him. Thank you for your support!

October 05, 2023

Great place and Brian is friendly and courteous. I gave a 4 star bc I specifically stated shock absorber needs replacing for the trunk. It was not done—telling me it just need adjustment, but as a r More

by BJB.BRENNEISEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Dorcey
Oct 06, 2023 -

Bob Penkhus Volvo Mazda Volkswagen responded

Thank you for informing us of your situation. As our valued customer, we truly appreciate your feedback. On behalf of the Service Team here at Bob Penkhus Motor City, we are very sorry to learn that you had a poor experience. We strive to meet high expectations, and I’m disappointed to hear that we missed the mark. Our team of Master Elite technicians is built on a foundation of transparency and integrity, and we never want our customers to question that. I would welcome the opportunity to speak with you in more detail about your visit. Please feel free to contact me at 719-785-9615 if you would like to discuss this matter further and so that I can help make things right. Again, we are sorry for your less-than-excellent service experience. Thank you for being a Bob Penkhus customer and for taking the time to reach out. I sincerely hope to hear from you soon. Respectfully, Bud Hall Service Manager 719-785-9615

October 05, 2023

The customer service provided by Danielle is the gold standard that all auto dealerships’ service managers should strive to achieve! Danielle went above and beyond by taking the initiative to ask me if More

by DAVENJILL94
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danielle Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 06, 2023 -

Bob Penkhus Volvo Mazda Volkswagen responded

David, we are so happy to hear of your positive experience with Danielle, and we're glad she was able to save you some money on your service needs! Thank you for the 5-star review. We appreciate you!