Bob Rohrman Schaumburg Ford - Service Center

I took my Edge in for a tune up and minor issue. Evans was efficient in checking the vehicle in and kept me informed. Thanks for the hassle free service.

I've been taking my Explorer for service ever since I bought it there and I haven't had any issues or service .Everyone thar I have talked too has been great taking care of me and my Explorer.

So far so good. I needed anew engine block. It was complicated. My Ford warrantee was honored. I got rental car for several days. There were inconveniences because of Corvid 19.Minimal staff did their best. Overall I'm satisfied.

They were able to fix our F-150 by the next day as we were traveling from out of town. Kind people! Fast service was appreciated.

Update - working with dealer to review problem. The van would not start and was towed in. Turns out the problem was a rodent chewed the wires which had to be replace. The van was running when I picked it up so I did not notice any problems. The next time I started the van I had 2 new problems. My windshield wipers turned on every time I start it and the service transmission warning comes on.

Service process was quick and easy and all tasks were performed as expected. Last warranty item is on order and awaiting their advisory. Good people.

Evans made sure I got taken care of quickly and professionally! Recommend going back and dealing with him, I will be telling family members and friends to ask for him for their service needs!

I took an oil change and the recall services on this time. The service person at front desk took care of me supportively telling me the content of the services earlier.

Levent helped me when I came in with a screw in my tire. He was super friendly and helpful. My tire was fixed quickly and I was very pleased with the service provided. Thank you Levent!

Had a little rough start but can honestly say Levent was more than understanding and wanting to make things right. I understand that things happen but for how on top of things he has even after my initial service request shows how important customer service is to him. It was really nice he every asked me about my trip and it’s little things like that which will make me ask for him by name if I ever have any further vehicle issues.