Bob Rohrman Schaumburg Kia

Excelente servicio muy amable todo muy bien explicado muchas opciones de autos y lo más accesible para mi muchas opciones de autos y lo más accesible para mi More

He was very professional and very straightforward! Also, he was very knowledgeable and answered all my questions that I needed. Thank you Devarji for everything! Also, he was very knowledgeable and answered all my questions that I needed. Thank you Devarji for everything! More

I want to give Bob Rohrman Auto Group—especially Schaumburg Kia—and in particular Chase Rohrman and his outstanding team a well-deserved 10/10 rating for delivering truly exceptional customer servic Schaumburg Kia—and in particular Chase Rohrman and his outstanding team a well-deserved 10/10 rating for delivering truly exceptional customer service from start to finish. From the very first conversation, Chase Rohrman personally reassured me that our complete satisfaction was his top priority. He promised to make the entire process seamless and stress-free, confidently stating that while finding the right vehicle might take some effort, he would ensure we reached a price that worked perfectly for everyone—and he delivered on that promise with remarkable professionalism and care. Tiffany Tremmel provided outstanding service, maintaining immediate, consistent, and proactive communication every step of the way. When my wife expressed that our initial choice wasn’t quite perfect, the team didn’t hesitate for a moment. They went above and beyond, demonstrating genuine commitment to customer satisfaction by quickly locating the ideal vehicle that perfectly suited both of us at a price we were truly comfortable with. Devarj Datcher exemplified extraordinary customer service by staying with us through the entire delivery process. He took the time to conduct a thorough in-home orientation, ensuring we felt completely confident and comfortable with every detail of our new vehicle. His patience, attentiveness, and dedication were truly impressive and rare in the industry. The finance team was equally professional—smooth, transparent, and focused on making the process effortless and pleasant. This was hands-down one of the best car-buying experiences we’ve ever had, thanks to the Rohrman team’s unwavering commitment to excellence in customer service. They didn’t just sell us a car—they truly put our needs and happiness first every single step of the way. If you’re looking for a dealership that delivers world-class customer service and treats you like family, I highly recommend Schaumburg Kia and the entire Bob Rohrman Auto Group team. Thank you again, Chase, Tiffany, Devarj, and the whole team—you’ve set a new standard for what exceptional service looks like! More

Everything went smoothly from start to finish. I came in already knowing what car I wanted to purchase which made it easier. Start to finish no headache I came in already knowing what car I wanted to purchase which made it easier. Start to finish no headache More

Excellent service! Excellent staff! Valeriia was professional and we were very pleased with her service. Excellent staff! Valeriia was professional and we were very pleased with her service. More

Alex treated us so kindly. This was such a special purchase to us as we Alejandro as family. He was patient and answered any questions my wife and I had. He had known for a whi This was such a special purchase to us as we Alejandro as family. He was patient and answered any questions my wife and I had. He had known for a while we wanted another pre owned vehicle and he made sure to find the right one for us! More

It is already the second car I have purchased from the Schaumburg Kia dealership. Both times I have visited this dealership with my wife and kids I had 10/10 experience from start to finish. All the manag Schaumburg Kia dealership. Both times I have visited this dealership with my wife and kids I had 10/10 experience from start to finish. All the managers, as well as our salesperson Valeria were extremely knowledgeable, polite & professional. They made the entire purchase process very easy and stress free. I highly recommend this dealership, especially our salesperson Valeria to anyone looking for a quality vehicle at a great price. More

I traded in my vehicle and purchased a new 2026 Sorento Hybrid at a price I felt was fair for all parties. Unfortunately, the salesperson, Jhony Pulido, was only interested in closing the deal and repeated Hybrid at a price I felt was fair for all parties. Unfortunately, the salesperson, Jhony Pulido, was only interested in closing the deal and repeatedly made me feel like an inconvenience. In hindsight, I should have walked out and taken my business elsewhere. Jhony gave me only one key and told me to come back another day for the second. He provided no explanation of the vehicle’s features, instead telling me to read the manual or return the following week because Saturdays are busy with new sales and he “didn’t have time.” He then disappeared, leaving me to figure out basic features on my own before driving off the lot. I had to make two separate trips just to receive the second key, which should have been provided at delivery. The finance representative, Besim, offered me an extended warranty at an inflated price. When I declined, he lowered the price and told me to contact him later if I was interested. When I called back to purchase the warranty, the price had increased by $800. This was deceptive and unprofessional. The only after sales communication I have had is an email asking me for referrals. I would never buy a car from this dealership again or recommend it to anyone. Jhony made me feel like he was doing me a favor by selling me a car and when taking delivery of the vehicle, it seemed like I was an inconvenience. I would rather pay a little more elsewhere and receive proper customer service—where my business is valued instead of dismissed. More

Everyone was very helpful and accommodating. Almin and Josh made the process that much easier. Almin and Josh made the process that much easier. More

A great experience! Val was attentive and easy to work with. Very satisfied with our new vehicle. Val was attentive and easy to work with. Very satisfied with our new vehicle. More