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Bob Rohrman Toyota

Lafayette, IN

4.6
1,667 Reviews
When you come to our Lafayette dealership, you will discover that we offer more than just inventory, service, and financing for Toyota models. Bob Rohrman Toyota is committed to exceptional customer service and creating lifelong connections with drivers in the Lafayette area. We serve Delphi IN, Frankfort IN, Monticello IN, and beyond by meeting your automotive needs and viewing each customer from Delphi IN, Frankfort IN and Monticello IN as part of our extended community. We view drivers from the Delphi IN, Frankfort IN, Monticello IN and beyond not just as customers but as individuals with unique needs. Our goal is to match you with the Toyota model that suits you best so that you leave our Lafayette dealership with the car, truck, crossover or SUV that suits your lifestyle. Our financing team is also here to find the lease or loan that accommodates your needs. When it's time for maintenance, we offer the precision, speed, and affordability to keep your Toyota Camry, Prius, Highlander, Corolla or RAV4 in peak condition. Make the trip from your home in Delphi IN, Frankfort IN or Monticello IN to visit us in person here in Lafayette and see for yourself how much more enjoyable shopping for, and owning, a vehicle can be with a professional dealership on your side. We're conveniently located, we're waiting to answer any and all of your questions, and we look forward to assisting you with all your vehicle transactions and services.
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3900 South Street

Lafayette, IN

47905

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Showing 1,667 reviews

July 27, 2022

My cars air ran out again in a short amount of time after getting fixed. More

by IMINI0114
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Larry Thompson
3.0
This rating includes all reviews, with more weight given to recent reviews.
Ben Streitmatter
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mason Schutz, Sonya Johnson
Jul 30, 2022 -

Bob Rohrman Toyota responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

July 27, 2022

The new service team has upped their game. Very pleasant to deal with! Nice courtesy to offer to drive me home too. More

by joe.fields
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mason Schutz, Sonya Johnson
Jul 28, 2022 -

Bob Rohrman Toyota responded

Joe, thank you for sharing your thoughts about your experience with Bob Rohrman Toyota. We appreciate your business and hope to see you again soon!

July 27, 2022

I made a mistake on previous review— the person in Finance was Daniel. He was efficient, transparent and professional. It was pleasant to be treated with respect. More

by joycemiles
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Larry Rainford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Comus
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 27, 2022 -

Bob Rohrman Toyota responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle, and don't hesitate to reach out if you need anything else.

July 27, 2022

Awesome personal work at this dealership. They don’t make you feel inferior or treat you an idiot More

by Bobo2mags
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Trevor Oakes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 27, 2022 -

Bob Rohrman Toyota responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Bob Rohrman Toyota.

July 27, 2022

I was treated with kindness, professional respect and fairness! I have been a customer for over 25 years and appreciate the care given every time I am at the dealership! Thank you! More

by Clw8184
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Larry Rainford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Gentry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Drew
Jul 27, 2022 -

Bob Rohrman Toyota responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Bob Rohrman Toyota.

July 26, 2022

Dealership was courteous and business was clean. Salesman Larry Rainford kept me informed each week about car being built and delivery date. More

by greeno
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Larry Rainford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Comus
5.0
This rating includes all reviews, with more weight given to recent reviews.
Drew Vance
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 27, 2022 -

Bob Rohrman Toyota responded

Thank you so much for your wonderful review! We are thrilled that Larry had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Bob Rohrman Toyota!

July 26, 2022

Severely mislead by the service personnel and she tried to scare my daughter into having items serviced that did not need serviced at all. More

by austin.butler
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mariah Schreiber
Jul 30, 2022 -

Bob Rohrman Toyota responded

Thank you for your review, Austin. We're sorry you didn't have a better experience and would like to address these issues with our team. If it's possible to discuss this matter in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

July 24, 2022

Quality work. I never feel like they are trying to take advantage and charge more. More

by SUSANNSTAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ben Streitmatter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sonya Johnson
Jul 25, 2022 -

Bob Rohrman Toyota responded

Thank you for the five-star rating for our service department. Please don't hesitate to let us know if we can be of further assistance. We're always happy to help.

July 22, 2022

They were pleasant and helpful. I did feel that they jumped in and recommended every possible service even though I was there for a very specific problem. That felt dishonest. I More

by DANCEIL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not sure
Jul 25, 2022 -

Bob Rohrman Toyota responded

Thank you so much for your review. We'll be sure to share your comments with our crew. If you'd like to discuss things further, please reach out to us at your convenience. We thank you for your business, Dan.

July 22, 2022

They are kind understanding and very prompt with their schedule easy to deal with I would recommend to anyone More

by WILBANKS2010
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mason Schutz
Jul 25, 2022 -

Bob Rohrman Toyota responded

Thank you, Will! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Bob Rohrman Toyota and for helping to spread the word about us. We're here for you any time.

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