Bob Smith BMW

UPDATE: 12/01/2021 - I was becoming accustomed to “Ultimate Care Plus” meaning that braking system performance and audio were that of a probably not street legal jalopy, when I had an idea. I brough “Ultimate Care Plus” meaning that braking system performance and audio were that of a probably not street legal jalopy, when I had an idea. I brought my car to Century West BMW, where I was told that the inner brake pads were completely worn and were “metal on metal,” according to the service advisor. BMW only uses sensors on the outer pads, which, I was told, is why the brake service indicator did not appear. It seems that if these people put any effort into actually doing their job, rather than directing all of their efforts to deny service to which I was entitled, this could have been avoided. The facts speak for themselves. *WARNING DONT BUY MAINTENANCE PROGRAM FROM BMW * BMW and their dealers are selling a contract in bad faith and defrauding their customers. I purchased a new X3 from Bob Smith (my third BMw) and purchased the longest / best coverage factory warranty and the longest "Ultimate Care Plus" program, which in addition to maintenance, covers the brakes for the life of the program. Now the rotors are warped, causing vibration when braking, and squealing while driving. This dealership that sold the car and the maintenance program along with it, and has done all but two of the services (which were done at another BMW dealer), is refusing to honor the program and contract. They state that they will not fix the problem with the rotors because the brake pads are not completely worn out. I asked many people at BMW USA and at Bob Smith to please point out where in the contract it states that the rotors will not be fixed if the pads are not worn out (this is not listed as an exception, or anything like it). Their answer itself is a lie, saying that the rotors are only warped because of "excessive braking," what a bunch of swindlers. More

My recent purchase with Greg Huber was beyond simple and completely satisfying.I ordered my car and he kept me updated on the process. When I came in to pick up the car Shant familiarized me with the vehic completely satisfying.I ordered my car and he kept me updated on the process. When I came in to pick up the car Shant familiarized me with the vehicle and answered my questions. Scott Richards completed the financing aspect of the purchase in record time. This kind of service is what has brought my family to Bob Smith for many years. Greg Huber is the go-to guy. More

I just wanted to leave a review and thank Stefano for a seamless purchase on my 2022 BMW M3 Competition. In a time when allocations were scarce and or being marked up ($5k-$10k) over MSRP Stefano allocated seamless purchase on my 2022 BMW M3 Competition. In a time when allocations were scarce and or being marked up ($5k-$10k) over MSRP Stefano allocated a build for me that went into production 10 days after our first phone call. He ran my credit, modified the build and I had a vin# in 10 days. No deposit taken and he even provided some discount off of MSRP. Unbelievable in these times. Took delivery of my M3 and no games whatsoever. The exact deal he quoted me is the exact deal I received. I've been loyal to the brand for many years and this deal went extremely smooth and absolutely NO Games. I really appreciate that. The entire market is taking advantage of the "chip shortage"....not Bob Smith. Even after my car was delivered they didn't pull credit again so not to hit me with another inquiry. Stefano is top notch. Very knowledgeable about the brand and the business. Thank you Stefano and Bob Smith for a great experience during a difficult auto buying time. You've earned ours and our friends and family business. See you soon for our service needs and future purchases. More

Greg and Shant were amazing while I was buying my new x3! They made the process stress free and super fun! I would absolutely go back to them in the future! They made the process stress free and super fun! I would absolutely go back to them in the future! More

Awesome experience at Bob Smith with Greg and Shant. My first BMW lease and it could not have gone more smoothly. They answered all of my questions thoroughly both in-person and via email and I felt none o first BMW lease and it could not have gone more smoothly. They answered all of my questions thoroughly both in-person and via email and I felt none of the bad vibes typically associated with the car purchasing/leasing process. Getting a car isn't easy these days, but Greg and Shant kept me updated throughout the process and in the end, mine arrived sooner than expected. While waiting, I came in for a test drive, prepped credit check and other leasing processes in advance so that the pickup day would go all the more smoothly. Greg also recommended an insurance broker that saved me a ton vs. my previous. Thanks again for such a great experience! More

Chris Jack at Bob Smith BMW was phenomenal! His follow through game was impeccable and made the whole buying process via text and email very easy. He worked with my bank and made the purchase seamless. I through game was impeccable and made the whole buying process via text and email very easy. He worked with my bank and made the purchase seamless. I couldn't be more happier with my M5! Go to BOB SMITH BMW and see Chris Jack for your next vehicle. More

Greg Huber and Shant Mnatsakanyan were beyond helpful throughout the process of getting my new car. They were incredibly knowledgeable and very patient while teaching me how to use the different features throughout the process of getting my new car. They were incredibly knowledgeable and very patient while teaching me how to use the different features of the car. I would definitely recommend them to anyone that is looking to buy a new BMW. More

I have lost count of the number of cars I have leased from Greg Huber, but he always goes the extra mile, whether I walk in to get a car at the spur of the moment or spend months trying to find one of th from Greg Huber, but he always goes the extra mile, whether I walk in to get a car at the spur of the moment or spend months trying to find one of the last i3 builds during pandemic. Regardless of the circumstances, Greg finds a way to make it work. And with Greg Shant Mnatsakanyan working by his side, the relationship management, communication, and support is always amazing. More

Working with Greg was very easy and he helped us with our choices. Car was ordered and came in in about 5 weeks. We appreciate him very much choices. Car was ordered and came in in about 5 weeks. We appreciate him very much More

Had one of the easiest and enjoyable car purchases at Bob Smiths! We dealt with Sam Straus who I would recommend to anyone looking at BMWs. Great time. Smiths! We dealt with Sam Straus who I would recommend to anyone looking at BMWs. Great time. More