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Bob Smith MINI
Calabasas, CA
98 Reviews
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Showing 98 reviews
October 27, 2012
Having to take your car in for service is always a stressful time. Being treated with the kindness and care that I receive at Bob Smith Mini, it takes a lot of that stress out of the equation. Hands stressful time. Being treated with the kindness and care that I receive at Bob Smith Mini, it takes a lot of that stress out of the equation. Hands down the best service I've ever had. As long as I have my Mini, I will take it to Bob Smith. More
by mrsllbees
Employees Worked With
Christina
Helpful October 12, 2012
Ian & George the sexiest lads at BOB SMITH MINI ;) Seriously I have been coming here since 2005... 3 MINI COOPERS later, I can not recommend them highly enough, they truly find you the best deal! The Seriously I have been coming here since 2005... 3 MINI COOPERS later, I can not recommend them highly enough, they truly find you the best deal! The staff are kind, helpful, charming and knowledgeable... We just got delivery of our latest "baby" MINI COOPER! A MINI is not just a car! And the staff at BOB SMITH are not just car dealers! But Much much more! BEST EXPERIENCE ALWAYS - THANK YOU :) More
by yasminas
Employees Worked With
Ian barnes & George bunnell, eddie ahmadie & sue!
September 26, 2012
well. their people is kind to our families, also they have great deal with it. especially, they sent handwrite letter with my picture with mini. usually, when my family purchased the other dealer shop t have great deal with it. especially, they sent handwrite letter with my picture with mini. usually, when my family purchased the other dealer shop they didn't send any "thank you" letter but this dealershops little different between others. More
by cjtcolor
Employees Worked With
marie
September 24, 2012
Run do not walk away from calabasas bob smith whether it is mini or BMW. I had purchased a brand new 2012 Mini Cooper that was 2 hours away from this dealership. I paid full and they did not even offer to f is mini or BMW. I had purchased a brand new 2012 Mini Cooper that was 2 hours away from this dealership. I paid full and they did not even offer to flatbed the car, tinstead hey drove it all the way and put 115 miles on the car. The rep who drove it over was Lori, and when we recieved the car we did not even get a full tank! The tank was nearly empty when we had recieved the car. Also Lori had told us to call her if we have any issues so we called her one day to find out she doesnt work at this dealership anymore and got moved to Universal BMW. A couple days after we walk into Bob Smith Calabasas just to find Lori helping out another customer! What kind of BS is this? SInce having the car only a year I've been in the dealership multiple times for many different reasons. 1. my drivers door handle melted 2.my window motor broke 3.My passenger visor mirror cover broke twice. Everytime I came in I felt very unwanted as the service reps are very rude and one-worded. Also my parents had bought me this car and everytime I walk in they treat me like a little spoiled girl. I went to Bob Smith one day to get my car serviced about leaking coolant and my broken mirror visor, only to find out that the sensor to indicate the temperature of the car enhgine was being recalled. Josh, the service rep, had told me he would call me back when my car is ready. 4 hours later and still no call I call Bob Smith to find out my cars been ready for 2 hours! I drive over there and actually talk to Josh about the situation as he decides to lie to my face and say "what?! I called you at 2 to leave you a message" obviously not I never recieved a call or message EVER. When i purchase a car especially full in cash I would never expect such horrendus service like this. I will never even think of buying a mini or bmw anymore from this horrible experience. Matter of fact anyone want to buy a brand new 2012 mini cooper fully loaded?! LOL More
by nadia
Employees Worked With
josh, lori, aiisha
August 23, 2012
Routine annual service and use of the Total Image package that I had purchased. I had arranged a time to drop off my car and to pick up a loaner. Was great to have a loaner for use during the maintenance. that I had purchased. I had arranged a time to drop off my car and to pick up a loaner. Was great to have a loaner for use during the maintenance. More
by weldon714
Employees Worked With
Sue Bolger, Danny, Rudy
August 23, 2012
My most recent visit to Bob Smith Mini (BSM) was for a routine oil/filter change. All went well as have all my service dealings with BSM. We purchased our 2005 Mini Cooper Convertable from BSM in the Fal routine oil/filter change. All went well as have all my service dealings with BSM. We purchased our 2005 Mini Cooper Convertable from BSM in the Fall of 2004 via factory order and took delivery about ten weeks later. With the exception of a battery replacement (done under waranty at Pleasanton Mini) BSM has been the sole service provider for our Mini. The fees are pricy (most main dealers are) but the work is done right the first time. In light of the foregoing, I would not hesitate to recommend Bob Smith Mini to a friend. More
by lgmyers99
Employees Worked With
Christina Lango
August 12, 2012
This dealership is about the most arrogant that I have ever experienced. I expect to have a positive relationship with auto dealers when I visit, particularly when I expect to close a deal. Not only did ever experienced. I expect to have a positive relationship with auto dealers when I visit, particularly when I expect to close a deal. Not only did they fail to honor the deal that they documented in writing, the sales manager alleged that there was a mis-communication...ON PAPER? NOT. I would never consider returning to this dealership nor would I steer anyone to a place with such a low degree of ethical behavior. More
by wclapham
Employees Worked With
George Bunnell
August 01, 2012
They damaged my car and tried to blame me for it. I felt the experience was extremely frustrating. I don't think I could trust them again to do work on my car. the experience was extremely frustrating. I don't think I could trust them again to do work on my car. More
by helloeverybody
Employees Worked With
Josh Gates
June 30, 2012
We have had the check engine light turn on three times now and every time they find a very expensive different solution. One time it took them two days to identify the problem. I am hoping that this tim now and every time they find a very expensive different solution. One time it took them two days to identify the problem. I am hoping that this time the problem gets fixed. Hoping is not a very good way to feel when you leave the dealership after service. They don't seem to care unless you complain. More
by joedim1950
Employees Worked With
unknown
June 23, 2012
Honest dealer! I have a friend in Mini in NY and I always run everything by her before having any work done on my car. I have never felt pressured into doing any service at this dealership, and they have alw run everything by her before having any work done on my car. I have never felt pressured into doing any service at this dealership, and they have always checked out my car very thoroughly. I bought my first mini from them, (and my 2nd from Universal., which was the worst experience ever! )I take my car only to Bob Smith. The service people, Sue, Christina, Aiisha, are very friendly and knowledgeable. When I get my next Min, I'm going to only buy from Bob Smith. More
by Dana L
Employees Worked With
Sue
