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Bob Tomes Ford
McKinney, TX
1,835 Reviews
At Bob Tomes Ford in McKinney, just minutes from Dallas, Frisco, Prosper, and Plano, we hope to provide the best shopping experience for your next Ford car, pickup truck, or SUV. Our highly trained sales staff has earned a credible reputation with their many years of service and commitment. Our goal is to make sure that each of our customers receives the quality service that we have built our name on. We offer a very extensive inventory available at competitive prices. However, our support does not end after the initial sale has taken place. We take pride in keeping your car in the same condition in which it rolled off the showroom floor. You do not have to take our word for it; we let our sales, service, and parts speak for themselves. We can't wait to meet you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 1,835 reviews
October 10, 2024
Always a good experience when purchasing at Bob Tomes Ford. Thank you for the customer service. Ford. Thank you for the customer service. More
by chadq33
Verified CustomerEmployees Worked With
October 09, 2024
I found this truck on line. Flew to Dallas and was picked up by my sales person Kenrick. Kendrick did a great job from beginning to end to ensure customer satisfaction. Grea Flew to Dallas and was picked up by my sales person Kenrick. Kendrick did a great job from beginning to end to ensure customer satisfaction. Great experience for buying this Ford SUV. More
by stlcardinal.nation.mar87
Employees Worked With
Kendrick Husband
October 09, 2024
Started off great. Levi was helpful and got to a deal quickly on the truck I came in to look at. Truck was not ready to take home that day so I was given a loaner. W Levi was helpful and got to a deal quickly on the truck I came in to look at. Truck was not ready to take home that day so I was given a loaner. Was told I would receive my paperwork via email. Was texted a couple days later the truck was ready, but when I got there, it was not ready. Still had not received my paperwork. Waited a couple of hours and sales manager (Blake) then told me it had an error code and needed a few more days for repair. Was provided an upgraded loaner and also comped a maintenance plan (Blake tried to make things right). Was given my paperwork on USB drive after asking for it, but when I checked it the next day it belonged to someone else. I am still waiting for my truck. Things happen and I realize you cannot do a lot if the truck has issues from the factory. What is not acceptable at all, though, is giving out the wrong financial documentation from another customer. That is completely in control of the dealership. UPDATE: Received my truck in great condition after the issue was resolved. Service went the extra mile, the Sales Manager checked with me to make sure I was informed, and overall the dealership was a positive experience. I would still like the Finance department to fix their issues with protection of personal data. In today's world that should be a priority. More
by matthewjohns
October 08, 2024
Normal dealership, lure you in and not have what they promised. Lots of really nice sales people but not enough managers who have to make every decision. After 2 days and many hours we finally got a reas promised. Lots of really nice sales people but not enough managers who have to make every decision. After 2 days and many hours we finally got a reasonable deal. More
by Ford #1
Employees Worked With
Other Employees :
Angel was a great help when our sales lady couldn’t see us that day.
October 08, 2024
Great experience. I will buy my next truck from them! Too easy to buy a truck! I will buy my next truck from them! Too easy to buy a truck! More
by gharris0473
