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Bob Tomes Ford - Service Center

McKinney, TX

4.4
97 Reviews

97 Reviews of Bob Tomes Ford - Service Center

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June 12, 2023

Good pricing. Quick service for the most part. Friendly people. I would recommend to my friends. More

by DAMONELIOTHARRIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brodie
Jun 12, 2023 -

Bob Tomes Ford responded

DAMONELIOTHARRIS, thank you for sharing 5-stars! We're pleased to hear our team is friendly and earned your recommendation! We appreciate your endorsement and look forward to serving you additionally in the future! Take care!

June 12, 2023

Provide excellent service and advise on preventable maintenance. Adviser Larry Nelson is always on point with putting the customer satisfaction first. More

by Mathis Cummings
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Larry Nelson
Jun 13, 2023 -

Bob Tomes Ford responded

Mathis, thank you for sharing 5-stars and noting a great experience with advisor, Larry Nelson! We appreciate your endorsement and look forward to serving you additionally in the future! Thanks again!

June 12, 2023

I come to dealership for oil change because dealerships have not pushed product down my throat like jiffy lubes. This time you tried adding on over $200 of junk when I said just oil change. Truck has 16k m More

by Matt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
No idea
June 11, 2023

They do what they sat, are quick, pleasant Wait time was not very long Good More

by JANEJACOB60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
None of those
Jun 12, 2023 -

Bob Tomes Ford responded

JANEJACOB60, thank you for sharing 5-stars! We're pleased to hear our team is quick and pleasant! We appreciate your endorsement and look forward to serving you additionally in the future! Best wishes!

June 11, 2023

Larry was informative, honest, and patient with my truck situation and was able to get a warranty repair done in the timeframe he predicted. I actually had no idea the suspected issue was still covered und More

by Rob C
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Larry Nelson
Jun 12, 2023 -

Bob Tomes Ford responded

Rob, thank you for sharing 5-stars! We're pleased to hear Larry is informative, honest, communicative and patient! We appreciate your endorsement and look forward to serving you additionally in the future! Best wishes!

June 11, 2023

Only issue was sitting in line and watch some workers go help cars in line behind you when you haven't been helped. More

by BUCEYFAMILY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Jun 12, 2023 -

Bob Tomes Ford responded

BUCEYFAMILY, thank you for sharing praise regarding your experience with us in service. We apologize for the wait and appreciate your feedback regarding our team working out of order. We will pass that feedback along and want you to know that we look forward to serving you additionally when the tiem comes. Thanks again!

June 11, 2023

Check-in was smooth and efficient. Area was clean and organized. Check-out was quick and easy. Very professional service! More

by HEATER4913
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Pace
Jun 11, 2023 -

Bob Tomes Ford responded

HEATER4913, thank you for sharing 5-stars! We're happy to hear our team is professional! We appreciate your endorsement and look forward to serving you additionally in the future. Thanks again!

June 11, 2023

Excellent customer service that did what they said they would. A dealership you can count on for service More

by Bbrown
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hunter Hasik
Jun 12, 2023 -

Bob Tomes Ford responded

Bbrown, thank you for sharing 5-stars! We're glad to hear our team provides excellent customer service! We appreciate your endorsement and look forward to serving you additionally in the future! Take care!

June 11, 2023

Everything went smooth, Thank you so very much to Andy Truong Andy is a true processional who always takes care of us. Jesse and Peggy Ray More

by MILLCREEKWILDLIFEREFLECTIONS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Truong
Jun 12, 2023 -

Bob Tomes Ford responded

MILLCREEKWILDLIFEREFLECTIONS, thank you for sharing 5-stars! We're glad to hear Andy Truong is professional and provided a smooth experience! We appreciate your endorsement and look forward to serving you additionally in the future! Best wishes!

June 11, 2023

I was treated well, even though all the repairs were not completed. They will let me know when they have a vehicle I can drive. Then they will be able to complete the repairs. The air conditioner needs to b More

by JEFFLAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I worked with Ivan in the service department.
Jun 12, 2023 -

Bob Tomes Ford responded

JEFFLAN, thank you for sharing 5-stars! We're happy to hear our team treated you well! We appreciate your endorsement and look forward to serving you additionally in the future! Thanks again!