Bob Wade Autoworld

Quick and easy buying experience I I shopped the valley and found the car I wanted at two different dealerships. I chose Bob Wade because there were no games and no gimmicks, just a I I shopped the valley and found the car I wanted at two different dealerships. I chose Bob Wade because there were no games and no gimmicks, just a quick and easy buying experience with professional and friendly staff. I purchased a Subaru Legacy and I love it. I would recommend anyone in the market for a Subaru to save yourself time and look at Bob Wade Subaru first. More

Misleading Information I was positioned to purchase a Fiat 500 that Travis was representing for Bob Wade Subaru. He jumped at the opportunity to drive the car out to me, whi I was positioned to purchase a Fiat 500 that Travis was representing for Bob Wade Subaru. He jumped at the opportunity to drive the car out to me, which I was very grateful for and excited about. He assured me that he had driven the car himself and that it was in perfect condition. I expressed concern buying a car site unseen, he assured me he was a top rated salesman and stood behind the $500 deposit and his word. I believed him. The car arrived (a day after promised even though I had driven 45 minutes and paid a $17 toll to meet him) and I was excited to test drive. As I reversed (no problem) and shifted into first gear the car was stuck and I couldn't get the car into first. The driver shouted to me "you have to pop it into second, it doesn't go into first!" and assured me that he had dealt with this issue the whole drive over. I was shocked! How could he have omitted this huge issue? I drove the car around and came back saying that I was not comfortable buying a car that didn't shift into first gear. The driver assured me it was normal. I called Travis and expressed my concerns. He said it drove just fine when he drove it the day before. Then Travis and the driver got into a disagreement. Suddenly, the driver said that it wasn't happening the whole way over, changing his mind about the fact that he had needed to pop into second because first wasn't working. The tune quickly changed to the fact that the car was still under warranty and that I could easily bring it in since it was under warranty. When I asked them why I should be responsible for this they assured me that the car would be fine. I said simply that I would buy the car once it had been repaired (it was not 100% clear if the issue would fall under the warranty or not). I put my foot down saying that I would not buy a car that had to immediately go in for work that may or may not be under the warranty, which was pretty reasonable. They were all telling me it was normal to have a car that didn't shift into first gear and that I was being unreasonable. I felt pressured and had lost my trust in him since he should have told me from the beginning that it had this issue. It has now been over three weeks and they still have not returned my "guaranteed" $500 deposit that was promised to be "fully refundable" if I did not purchase the car. I have called and got the run around and no call back. The last time I spoke to accounting, I was told that they needed to check on who the manager was before knowing if they would be able to process the refund of the $500 deposit and that she didn't know how long it would take to find that out. Ridiculous. That $500 should have been automatically returned when I didn't purchase the car. UPDATE: After calling and asking about the $500 (twice) they did call me back the same day and returned the money to my credit card. More

Good Experience We were very pleased with our experience at the dealer ship. They had the car we choose ahead of time ready to test drive when we got there. We were very pleased with our experience at the dealer ship. They had the car we choose ahead of time ready to test drive when we got there. More

Painless I had been looking for a used car for a few months and dealt with a couple dealers. Once I told Joe what I wanted we got right down to it. No fuss and I had been looking for a used car for a few months and dealt with a couple dealers. Once I told Joe what I wanted we got right down to it. No fuss and no pressure to buy a new vehicle like the other dealers. I like things simple and uncomplicated. Both Joe and Helen delivered just that. More

STRESS FREE BUYING PROCESS- We had test driven an Outback at another dealer and had a very stressful sales experience. After leaving that dealership tired and f BUYING PROCESS- We had test driven an Outback at another dealer and had a very stressful sales experience. After leaving that dealership tired and frustrated, we continued to do our homework on pricing and features. We visited TRUECAR.com on a Sunday and Jaime contacted us Monday at 9 am. After listening to our "must haves," within 30 minutes he emailed us a great price on a new Outback. PICKING UP THE CAR- We live about 3 hours from the dealership so we had to wait 6 days to pick up the car. When we arrived, Jaime took the time to show us all the features on the car and answer all our questions. PAPERWORK- The prices were exactly as quoted. The process was simple. We listened to the sales presentations regarding warranties and extras. When we declined certain extras, they were polite and didn't put undue pressure on us. More

Easy Purchase I just purchased a used Subaru Forester for my son. Joe Gioscio was great to work with and made the buying process super easy and enjoyable. I just purchased a used Subaru Forester for my son. Joe Gioscio was great to work with and made the buying process super easy and enjoyable. More

Highly Recommend!! My wife and I were discussing purchasing a new vehicle to replace mine. We stopped by Bob Wade "just to look". As we were looking at Subaru Forester My wife and I were discussing purchasing a new vehicle to replace mine. We stopped by Bob Wade "just to look". As we were looking at Subaru Foresters, Aaron Baldwin came out and we began a general conversation. I say it this way because Aaron was not trying to sell us a vehicle from the get go!! This impressed both my wife and I. As we were talking, he asked if we had driven a Forester and when we said "no", he got the keys and we took a test drive. Yes, we purchased a 2016 Subaru Forester. Aaron and Candice, Business Director, were great to work with. Extremely knowledgeable. Would not hesitate to recommend to anybody looking for a vehicle. More

Excellent Buying Expierence This is the Third Subaru that we have purchased from Bob Wade Subaru in Harrisonburg, VA. We live in Winchester VA and have once again decided to dri This is the Third Subaru that we have purchased from Bob Wade Subaru in Harrisonburg, VA. We live in Winchester VA and have once again decided to drive over an hour to purchase a new Outback. The entire sales staff at Bob Wade are very professional and friendly. They treat you as a person and not as another fish on the line. My wife talked with several Subaru dealers and finally I suggested Bob Wade since we had purchased from them before. She emailed and then spoke with Jaime Sampson and approached me with a big smile on her face. We traveled to Harrisonburg and there we no surprise's. The price was exactly as quoted, which was a great price for the fully loaded outback. Jaime was not the usual salesperson trying to push you into the purchase, he was honest and a pleasure to talk with. His knowledge of the Subaru is extensive and very helpful. I highly recommend you talk with Jaime about your car needs and visit Bob Wade Subaru. More

Purchased a new Subaru Outback from Bob Wade Autoworld on 5/ Our experience was nothing but excellent with Heather, our salesperson, and Helen, in finance. Heather procured the car we wanted and made sure all w Our experience was nothing but excellent with Heather, our salesperson, and Helen, in finance. Heather procured the car we wanted and made sure all was as we asked for. She explained all the features and options thoroughly. Helen was thorough in her explanation of financing and the options for additional warranties. We are very pleased with our purchase and experience! S. Trumbo More

Awesome service! Jamie provided awesome customer service! I even received a follow up call from Jamie making sure I was happy with my purchase. KUDOS Jamie HAPPY HAPPY Jamie provided awesome customer service! I even received a follow up call from Jamie making sure I was happy with my purchase. KUDOS Jamie HAPPY HAPPY! More