Nucar Toyota of Norwood

I made an appointment specifically to see a used 2022 Camry. As you can see in the attached screenshot, I received a text confirmation explicitly stating the appointment was confirmed for today at 4:30 P Camry. As you can see in the attached screenshot, I received a text confirmation explicitly stating the appointment was confirmed for today at 4:30 PM. When I arrived, they ran a classic stall play: I was left sitting in the lobby for 20 minutes, then moved to a desk for another 20 minutes. Finally, the salesperson 'checked' and admitted the car I came for wasn't there (and likely hadn't been for days). Instead of an apology, they immediately tried to pivot and upsell me into a 2025 Camry. It was clear the original car was just a 'ghost listing' used to get me in the door. They wasted my time and travel with zero regard for honesty. If they text you saying a car is there, do not believe them. More

Erik is a glad-hander when necessary--unresponsive when he has to deal with a problem. Stay away from this dealership. he has to deal with a problem. Stay away from this dealership. More

2 employees in the finance department kept trying for 2hrs to make me buy a Toyota Vehicle Service Agreement for a new 2025 Camry costing under $4k and a prepaid maintenance plan under $1K while dissuadi 2hrs to make me buy a Toyota Vehicle Service Agreement for a new 2025 Camry costing under $4k and a prepaid maintenance plan under $1K while dissuading me from financing through Toyota Financial Services although TFS had the lowest APR. When I gave a final refusal to the VSA and PPM and that I want to finance through TFS, one of them became extremely disrespectful and gaslit me saying that I wasted 3 hours (?!) of his time, that they usually sell a car in 10 minutes, and that any finance offer is tied to getting the VSA. Well, I didn’t walk in your office asking for these stupid costly optional agreements, did I? The other guy in finance astonishingly asked me to just sign on the whole sale including the service agreements and that I could cancel next day, just so they could meet their monthly target on VSAs sold. Why should I care? I cancelled the whole deal and got my deposit back. To their credit, the sales manager and sales associate apologised to me, when they didn’t have to. More

Two recent bad services experiences the 1st one being after purchasing the vehicle and getting a complimentary oil change, they were unable to locate the keys which had been stuck in the drop slot for 1 after purchasing the vehicle and getting a complimentary oil change, they were unable to locate the keys which had been stuck in the drop slot for 10 hours. Only after I called to inquire about the status of my vehicle I was informed about the situation. Was advised that Chirs would contact me and he never did. Figured give them another chance. Took vehicle in for a tire issue, was advised that the tire could be plugged. Due to the fact that it is a hybrid and my understanding the wheels are somehow involved in the recharging process I was asked if I wanted a alignment, which I agreed too. The next day the tire was flat, due to distance from home to dealer and the fact that the spare tire has limited mileage and for safety I took it to a closer location. They said the plug failed and recommed a patch . (They said patch is abetter option) Not sure why this was not done to begin with. I spoke with the service advisor and requested a refund. I was told that he need to speak to his manager Chris. Chris contacted me on Monday agreed to refund the plug cost but not the alignment told me that they are in the business of giving the customer what they want the service advisor never told me that the alignment was not required nor did he ask any questions about how car was driving. I requested to speak with Chris supervisior Mike and when transferring the call he hung up . I am awaiting a call from Mike, This is the second bad service experience, More

Rude service advisor who lied about pricing and discount offered not professional Service advisor was very rude and lied about our conversation over the phone when my wife went to pick up the car the pr offered not professional Service advisor was very rude and lied about our conversation over the phone when my wife went to pick up the car the price was much higher then originally told over the phone even after the discount coupon we had, he did not wanted to discuss further about the facts with my wife saying I am very busy?? Don't trust them anymore. More

Purchased a used vehicle. Before I was able to pick it up they cancelled the sale. The vehicle didn't pass safety inspection. Its been over a week and they won't refund my dep Before I was able to pick it up they cancelled the sale. The vehicle didn't pass safety inspection. Its been over a week and they won't refund my deposit because the credit card I used was cancelled because of fraud they want a letter from the bank stating that. My bank said we don't send letters like that. Now im out my deposit. More

I gave Mark Greenberg a deposit and he would not refund it the very next day. it the very next day. More

Dishonest and Unprofessional Experience – Buyer Beware This was hands down the most dishonest and unprofessional dealership I’ve ever encountered. I was repeatedly misled about a vehicle’s avail Beware This was hands down the most dishonest and unprofessional dealership I’ve ever encountered. I was repeatedly misled about a vehicle’s availability, only to be told it was “suddenly” sold — after I made arrangements to see it. Then, I was pressured into looking at another car that was offered at a completely different price than what we had originally discussed. To make matters worse, my vehicle registration was removed from my car during the visit and never returned. That is completely unacceptable and feels intentionally shady. This dealership is the exact reason why people dread buying a car or dealing with salespeople. The level of disrespect and bait-and-switch tactics used here is appalling. Do better. Seriously. **Update - I called the number you provided in response to my google review and was disappointed that not only did the phone ring and go to voicemail the first time, and third time I called but the second time that a woman picked up, she was incredibly rude and completely unprofessional. I encourage you to listen to your recorded line, it was shortly after noontime today. You can also ask her for my phone number, as she took it down, but I have very little faith that she passed my message on. This second experience with this dealership continues to track with the outlandishly poor customer service and professionalism. More

I bought my 2019 Camry in July of 2024. They didn't get out the stain on the seat they promised to take care of. They tried to give me a bad key. They promised to make arrangements to get They didn't get out the stain on the seat they promised to take care of. They tried to give me a bad key. They promised to make arrangements to get a new key. I still only have ONE key for this car. I live over an hour and a half away from Nucar. I can pay over $350 to get a new one. I would need an appointment and have to spend time at the dealership while they program it. My local dealership isn't sure they have a matching key. I'd have to call their parts department to find out. It's just a pain and process to fulfill THEIR broken promise. DON'T trust them. More

Kevin was very friendly and professional! Whole experience went smoothly. My salesman Rick was GREAT as was Kevin! Tech who installed my accessories was lights out. Tire tech got me a new whe Whole experience went smoothly. My salesman Rick was GREAT as was Kevin! Tech who installed my accessories was lights out. Tire tech got me a new wheel lock key also. The whole staff seems to be on the same page, Top notch people and facility. Highly recommended! More