Bocker Auto Group

car wouldnt start in extreme cold. Wayne arranged for car to be towed. He called me every step of the process. My car got a new battery. I always have positive experiences at Boc Wayne arranged for car to be towed. He called me every step of the process. My car got a new battery. I always have positive experiences at Bocker. More

very satisfying. Bocker went the extra mile to help me feel comfortable and I felt we were dealing with local folks who understand that purchasing a vehicle is serious Bocker went the extra mile to help me feel comfortable and I felt we were dealing with local folks who understand that purchasing a vehicle is serious business-like they say; the 2nd biggest investment you make. Austin worked hard in some very cold conditions to wash my truck and have-it ready for pick-up. He was also very patient in going over all the options on the truck,( many, new to me). Offering 2 free oil changes helps me get acquainted with the service dept., which is nice for future service needs. Austin also recommended a local outlet for having the Line-x, bed liner applied right there in Freeport, saving me a drive to Rockford. I love the truck!!! More

Excellent Professionalism & Integrity! With my car was sitting in my garage with a battery issue at 4:15 am, I wasn't sure how I was going to get it to the sho Professionalism & Integrity! With my car was sitting in my garage with a battery issue at 4:15 am, I wasn't sure how I was going to get it to the shop. I called around 8 am and Brad took the call. At 8:30 am, Wayne rang my door bell with a portable hand held battery charger. I was so surprised and started laughing. (I was expecting a phone call) It made my day!!! Now that is SERVICE! More

Integrity is everything! My number 1 issue with any car dealer is lack of communication but that was not the case with Bocker! April from their service department did a well a My number 1 issue with any car dealer is lack of communication but that was not the case with Bocker! April from their service department did a well above average job at communicating with me as to what was diagnosed, when the parts were available, and how soon they would have the work done - then they actually had it done before their promise. This was rare for me - I historically avoid dealers because they're difficult to deal with but after my experience with Bocker, they will get every bit of my business!! I should also note that there was an issue with my first repair - it broke down on me the day after I picked it up. But when I contacted Bocker, they had a tow truck sent out right away and they got my truck in the same day to repair it. Then they owned up to it being an issue they should have seen the first time and took care of it at no charge. Integrity means everything and they proved to me that they have it! More

Very personable I am still having an issue with my cruise control but will contact them again to try snd get it fixed again. This has been happening since I got the c I am still having an issue with my cruise control but will contact them again to try snd get it fixed again. This has been happening since I got the car More

Oil Change Bockers has a nice waiting area to relax in while getting an oil change, including coffee. It was somewhat busy so I waited an hour, very good otherw Bockers has a nice waiting area to relax in while getting an oil change, including coffee. It was somewhat busy so I waited an hour, very good otherwise. I will be back. More

2014 Used Checy Cruze Purchase This was a great and painless experience. They provided us with information upfront to make and informed decision. Even gave us the Carfax report be This was a great and painless experience. They provided us with information upfront to make and informed decision. Even gave us the Carfax report before we asked for it. The transaction took about 45 minutes and Marvin did a great job going through the car with our daughter to make sure she was very comfortable before taking it off the lot. More

maintenance (new car) Scheduling my service appointment was very easy, and work was done correctly and on time. While they did vacuum the inside, I thought a car wash was Scheduling my service appointment was very easy, and work was done correctly and on time. While they did vacuum the inside, I thought a car wash was also provided. Thank you More

Great as Usual The service and detail departments did and outstanding job. It was done right and on time. Brandon addressed the help we needed with some electronic i The service and detail departments did and outstanding job. It was done right and on time. Brandon addressed the help we needed with some electronic issues. More