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Bocker Auto Group - Service Center

Freeport, IL

4.8
192 Reviews

192 Reviews of Bocker Auto Group - Service Center

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June 11, 2018

Great experience! Couldn’t have been more pleased with my first service done at Bocker Auto Group since purchasing my car last December. It was easy to schedule appt o More

by J Hoover
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
April Fyock
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Didn’t catch others names..
Jun 12, 2018 -

Bocker Auto Group responded

J Hoover, we strive to provide the best service possible and are glad we were able to ensure you were taken care of. Don’t hesitate to reach out to us for anything else. Thank you for choosing Bocker Auto Group's Service Department. Best, The Bocker Auto Group

June 11, 2018

Clean & fast service Love it that no appointment is needed for oil changes! Friendly service techs and great clean waiting area with tv, newspapers, and magazines. Thank y More

by rodnan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Delbert Bunker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Robb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brad Leverton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Denny Rackow
Jun 12, 2018 -

Bocker Auto Group responded

Thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their visit at our dealership. Best, The Bocker Auto Group

June 07, 2018

service/sales Everyone involved at the Bocker Group was friendly and really cared about the service, and the delivery of our new vehicle. Would purchase again!!, an More

by klemm4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Delbert Bunker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Busker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brad Leverton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wayne McCarthy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Colman Metz, Chuck Hays, Mike Haffele
Jun 12, 2018 -

Bocker Auto Group responded

Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs as we are always here to help. Best, The Bocker Chevrolet Buick GMC Team

June 05, 2018

Great service department team! The Service Department Team at Bocker Auto Group is always professional, friendly and ready to take care of our vehicle's service needs. Thanks to Way More

by 5wolfes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wayne McCarthy
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 05, 2018

Professional, Knowledgeable I was impressed at how well the PDR process they used on my extensive hail damage worked. I would definitely return to their collision center for othe More

by renajo1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Unknown
June 05, 2018

oil change The service was fast and friendly. I enjoyed very good cookie while I was waiting. They replaced an air filter for me also.Thank you for your great se More

by ehsjr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dean Obert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brad Leverton
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 29, 2018

Convenient and fast With my work schedule it’s very hard for me to get my truck in for quick maintenance appointments. They came and picked my truck up at my workplace a More

by terrirunte.fab
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
April Fyock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wayne McCarthy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ben Marten, Mike Haffele
May 28, 2018

Great service The guys in the Lube Dept are the best. Very friendly and professional. They are efficient and waiting time is usually very short. I have purchased tw More

by kathyh4141
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Leverton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Wollny, Mike Haffele
May 28, 2018

Unsure about wait time Service and staff was great. We had called the week prior to schedule an appt for a simple tire rotation. Checked in 8 minutes prior to our scheduled More

by Farmma90
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
April Fyock
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 29, 2018 -

Bocker Auto Group responded

Thank you for taking the time to provide us with you feedback. We would like to further discuss your experience. Please contact Robert Robb at robrobb@bockerautogroup.com or by phone 815-235-2121.

May 28, 2018

You can trust Bocker! I purchased a 2500HD Silverado Duramax several months ago and returned to Bocker for routine service last week. This was my first experience with Bock More

by Mark Heckman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dean Obert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Shorter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rich Wallace
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