Bommarito Toyota

When I first approached Bommarito, I was treated negatively by a middle aged man, Gary or Greg. He was dismissive of my questions and wanted to get me out of the door as quickly as possible. He told negatively by a middle aged man, Gary or Greg. He was dismissive of my questions and wanted to get me out of the door as quickly as possible. He told me to go to the website to have my questions answered. Questions being “what’s the difference between the XLE and the Limited? What’s the average gas mileage, what’s the price difference?” I left, I did additional research online and I reached back out to the dealership and asked for a new sales associate to continue with my purchase. I was sent to Rachel who was compassionate, answered all of my questions in regard to the car, financing, down payments, trade in, warranties, and features available. We ordered a new Grand Highlander meeting my specifications and budget and she walked me through every step of the process of this new big life purchase for me and my family. Once the car arrived she spent over an hour and walked me through setting up the car, all the buttons and features, and even answers post questions a couple days later when I was confused about a feature. She has gone above and beyond just “selling a car” to make sure that I am comfortable and happy with my purchase. Rachel is absolutely everything a sales associate should be when purchasing a vehicle. Ask for her. Buy from her. We will go back to her, wherever she is, when we are ready for our next purchase because we know 100% we will be taken care of. More

Micah Bond was amazing to deal with! He was a very warm and sincere gentleman! We felt very comfortable as well as treated like a friend not just a customer! My wife and I left not jus He was a very warm and sincere gentleman! We felt very comfortable as well as treated like a friend not just a customer! My wife and I left not just with a beautiful truck! We left with a warmth in our hearts from a new friend! Blessed to have done business with a true professional! 🙏🤩☝️ More

If I could give Sonny a ZERO I would. He was RUDE and disrespectful. It made the whole thing a terrible experience. While we ultimately purchased the car, it left a very sour taste in He was RUDE and disrespectful. It made the whole thing a terrible experience. While we ultimately purchased the car, it left a very sour taste in our mouth and we will not be back if we have to deal with him again. More

From the day I decided to buy a new Toyota to the day I had the keys in hand was a quick 6 days and the process was so simple!! Thank you Rachel Eisele!! had the keys in hand was a quick 6 days and the process was so simple!! Thank you Rachel Eisele!! More

Rachel and Tim where great to work with very knowledgeable and well informed no pressure knowledgeable and well informed no pressure More

Rachel Eisele and the entire team were great to work with during the purchase of the new 2024 Toyota Prius LTD. What an easy process. Rachel was over the top helpful, to assist with connecting my wife's pho during the purchase of the new 2024 Toyota Prius LTD. What an easy process. Rachel was over the top helpful, to assist with connecting my wife's phone, and showing how all the instruments worked on the Prius. Connie & I greatly appreciate this high quality service and customer service satisfaction! Thank you Bommarito team!! Connie and Mike Stewart More

Rachel Eisele, Tim O’Connell, and Tyler Stevens were fantastic. My husband and I were shopping for new car and didn’t have a salesperson chosen upfront. We walked into Bommarito Toyota and were immediat fantastic. My husband and I were shopping for new car and didn’t have a salesperson chosen upfront. We walked into Bommarito Toyota and were immediately connected with Rachel. Rachel was friendly , professional, and knowledgeable. She answered all our questions and guided us in purchasing a brand new car, in understanding all the benefits and resources we could take advantage of, and in getting us a great deal on our old vehicle that we were trading in . She was clear that the waiting could take up to 4 months (other dealerships had mentioned the same thing too). But Rachel kept in touch and believe you me, she got us a brand new car in 1 month! Better still, she collaborated with Tim to ensure we had all our questions about a new car answered. Tim took the time to help us get acquainted with the Toyota App. It was a new level of experience to see two salespeople working collaboratively rather than competitively. Tyler at the finance department helped us to seamlessly work through financing and was extremely patient with our two kiddos - 1 year and 3 years old. I couldn’t recommend Bommarito Toyota enough. Thanks for your service. More

Thank you Tommy Toyota and Tyler! !!! I am a loyal TOYOTA customer. I had never been to Bommarito Toyota, but I just stopped to look at the new Crowns and drove away in a 2024 Prius. !!! I am a loyal TOYOTA customer. I had never been to Bommarito Toyota, but I just stopped to look at the new Crowns and drove away in a 2024 Prius. Tommy is first class in service, and he is someone I would recommend ALL of my Toyota friends to. Toyota has upped their game - if you are in the market for a new car, I would ALWAYS recommend a Toyota, whether its a car or truck. I am and ALWAYS will be a Toyota consumer and I have found my new go to guy with Tommy Toyota!!! Thank you Tommy for your help and GREAT customer service - I will never go anywhere else!!! Tyler was phenomenal with the financing part of the deal, it was seamless and quick. I will say that everyone I ran into that worked there was super nice, friendly, and quick to help!!!! More

CarMike in sales was a true professional. 6 stars if I could. Thank you sir 6 stars if I could. Thank you sir More

I found Dan to be rude. I recently bought a car I have not even had the car 2 months and 2 of the sensors fell out. He informed me that he can tell there was bumper work don I recently bought a car I have not even had the car 2 months and 2 of the sensors fell out. He informed me that he can tell there was bumper work done on the car. He then proceeds to tell me someone pushed the sensors out. When this was brought up to the sales manager the cost was covered at 100%. Minus my diagnostic fee (which I feel should be refunded seeing as this was a problem not fixed prior to purchasing the vehicle). While fixing the car they notice 1 of the other sensors was anchored wrong, so they repaired that one as well. When asked about the refund for the diagnostic fee he kept being adamant that someone pushed the sensors out. Common sense let's us know that all of the sensors were probably installed wrong with the bumper work when it was repaired. But the fact that he kept going back and forth with me really annoyed me. I was always taught with customer service the customer is always right. And who just walks up and push the sensors out of people cars. He comes off as a sleezy car repair man. I hate I will have to.deal with him regarding my car in the future. And they still have not refunded me my money. I appreciate that the used car sales manager Sonny heard my complaint, he is the reason the sensors were replaced free of charge. However I felt like he went to Brandon who sold me the car because he felt like I shouldn't be calling him. So I call Brandon regarding getting a refund and he states that Sonny says I need to contact the service department which I can appreciate that, he did his part I guess. I reach out to Chris the service manager and he can't return phone calls. It's realy simple if you ask me, for the price of that car I should not be spending that much money on it. It's not even 3 months old. More