Bonneville and Son Chrysler Dodge Jeep Ram - Service Center

Came for an inspection I came in with no appointment on a whim. I was quickly attended to with no issue. Tom was very friendly and went the extra mile for me. I came in with no appointment on a whim. I was quickly attended to with no issue. Tom was very friendly and went the extra mile for me. More

Leaky Tire & Missing Lug Key Emergency I wanted to write a quick review for the service team at Bonneville. I had an emergency with one of my tires (leaky/flat) and was unable to remove th I wanted to write a quick review for the service team at Bonneville. I had an emergency with one of my tires (leaky/flat) and was unable to remove the tire for repair as I was missing the lug key. Initially I was told to go through the express lane where I was greeted by Perry who attempted to get the lug off but was unable to, him and another associate mentioned my best option would be to cut the key lug off and replace with regular lugs and that as they had some time they could probably do it now. Perry brought me into the customer service area where Mark Dickerson took over. After explaining the situation and a quick check Mark said they could indeed do the job now. PHEW! I was not looking forward to flat tires for the next week with a mad race to the gas station! Basically, I want to say thank you Mark and the rest of the team (sorry, I didn't catch everyone's name but I'm sure Mark will let you know :) for pushing me through and providing some great customer service in the process. I highly recommend the service department to anyone in the area in need of service for their vehicles. Top notch! Best Regards, Chris Smith More

Great service! Brought my Jeep in on 1/13/16 because of several warning signs flashing on panel. Was waited on right away by Tom, he checked for code and said they w Brought my Jeep in on 1/13/16 because of several warning signs flashing on panel. Was waited on right away by Tom, he checked for code and said they were a little backed up but would let me know as soon as they had a diagnosis. I was offered a shuttle ride home and Tom called me later that day and told me I had a failed throttle and was waiting for a part. The car was repaired by 10:00 am 1/14! Great service Tom was awesome! More

Over and above Brought my Jeep in today was having some odd sounds and needed inspection. Tom explained to me some of his thoughts and said they would have someone r Brought my Jeep in today was having some odd sounds and needed inspection. Tom explained to me some of his thoughts and said they would have someone ride with me. I did not have an appointment so wasn't expecting too much but these guys were great, was able to get my jeep in for inspection also had someone ride with me and notes the sound I was hearing got an appointment scheduled and they even washed it for me. Will be back for sure. More

Service Manager, Mark I was selling my vehicle private sale that i had bought at this dealership. I called Mark, asked him about purchaseing a tow kit as well as some rack I was selling my vehicle private sale that i had bought at this dealership. I called Mark, asked him about purchaseing a tow kit as well as some racks for the top of my Jeep. Mark was awesome, he had me drop it off at his house the night before since he lives in my town, and then returned it the next day to save me time so i wouldn't have to miss work. I was very greatful, and Mark was wonderful. He also delt with the person buying my Jeep to make sure it was to his likeing as well. The Jeep was returned even cleaned out, with a matt in the drivers side. Thank you Mark. More

Good day 3 PM stopped in to make an appointment for recall, oil and tire service and a state inspection. Seven days before Christmas who can find time. My Adv 3 PM stopped in to make an appointment for recall, oil and tire service and a state inspection. Seven days before Christmas who can find time. My Advisor not only found the time but the people to get the work done while I had a cup of coffee and caught up on the news. Another good day. Thank you T. Fale and team More

Great team !!! I love bringing my old Jeep to this dealer, whether its for repair or oil change. I’m in and out in no time. Staff and knowledgeable and very friendly I love bringing my old Jeep to this dealer, whether its for repair or oil change. I’m in and out in no time. Staff and knowledgeable and very friendly. I know I’m getting the right advice from Tom Fale when I walk in, and know that rest of the team will do everything to make sure I drive off satisfied. Highly recommended More

Service is Second to None! I brought my Grand Cherokee in for service today and dealt with Mark Dickerson and Tom Fale. Both guys were great. We currently have 4 vehicles all I brought my Grand Cherokee in for service today and dealt with Mark Dickerson and Tom Fale. Both guys were great. We currently have 4 vehicles all of which we purchased at Bonneville. One of the main reasons we keep coming back is because the Service Department is great! Thanks guys! More

Excellent Service Department Had to bring my Ram Truck in for a "recall". Excellent service. Tom Fale and Mark Dickerson were both great to work with. Work was completed profes Had to bring my Ram Truck in for a "recall". Excellent service. Tom Fale and Mark Dickerson were both great to work with. Work was completed professionally and in a timely manner. More

Fantastic! 5 stars! Staff helpful in how to write up my concerns in "shop" lingo that the Mechanics will understand. :) Always friendly , never make me feel s 5 stars! Staff helpful in how to write up my concerns in "shop" lingo that the Mechanics will understand. :) Always friendly , never make me feel stupid when I cant articulate quite right the issues. My Adviser even helped me discover the proper way to fix a small issue with the fabric tuck under my stow and go seat! That saved time to let the Mechanics do engine stuff. Very cordial. I'M VERY HAPPY! More