February 2017 - Went to Boneville to purchase a Jeep Renegade. The salesman was nice, he got us into the vehicle that day, and he also roasted the clutch several times trying to pull the vehicle out of the washing bay, thanks for that. Had 7 individual credit checks on my credit report, which seemed odd because when I got a loan through Grappone and Banks there was only 1 check, not 7. Also got the highest percentage financing out of the 7 auto loans I have taken out over the years. Received letters for months after buying the vehicle explaining why our loan application was rejected. "Unable to verify credit". Each letter had THE WRONG ADDRESS ON IT. We had to pointed it out the the loan officer twice that he had the wrong address, and hence why they couldn't find our credit.
April 2018 - Noticed there was about 1 out of 4 quarts oil missing, called service to voice my concern, and was told that was normal oil consumption for a vehicle. I'm pretty sure that your motor shouldn't eat oil. Call multiple time after that and received similar answers, and I was offered to come in and pay 95.00 for an oil change so they can do an oil consumption test on a vehicle under warranty.
November 2018 - Get into my vehicle and shut my door. Rear hatch glass explodes all over my child. Call Bonneville for 3 days, get put on hold, get hung up on, talked to many many managers and finally get to a woman that is willing to help me. She says she can't help with the glass, but will waive the fee for the oil consumption test (for a vehicle that is under warranty and shouldn't be eating oil).
December 2018 - Oil consumption test compete. Almost a year later and they finally accept that they need to replace the motor which again, is covered under warranty. Provided me with a loaner car. Hours later I get a phone call asking me to bring back the loaner car because it was promised to someone else. Thanks for offering to reimburse me for the time I took off from work and for the gas I wasted shuffling a loaner car back to you so you could make a different customer happy.
January 2019 - About 6 weeks later I get the Jeep back, new motor, that came with a new 3 year 36K mile warranty, and smelling like mold because it probably in their parking lot for weeks without being started. You'd think the least they could do would be to give it wash but I got it back covered in salt just like I dropped it off. Maybe other dealerships don't do that after service but places like Banks and Grappone do. I would like to note though, that Nick was very helpful and kind once they approved the warranty work.
Monday July 2020- Husband changes the oil on this gem of a vehicle and notices that the engine is shaking quite a bit. Looks around and notices that the rear motor mount is not connected to the engine. The bolt appears to be stripped out and now bent from the engine moving back and forth. Literally me a 130lb girl can move my engine 3" forwards and backwards. Apparently whoever replaced the engine did a pretty crappy job installing it considering its about to fall out. They were that last people to touch those mounts, it should last longer than a year and a half. Joe was literally yelling at my husband on the phone. They are supposed to be calling us back, because again, we were told that there is nothing they can do for us.
Tuesday - I am missing work today because my engine is about to fall out. I called Bob Mariano another Jeep dealership because I can't afford to miss work and am willing to pay out of pocket. They had no issue getting me in touch with someone that can help within minutes. He looked up the history of the vehicle and here's the kicker, they are not comfortable performing the work BECAUSE BONNEVILLE SHOULD BE RESPONSIBLE FOR REPLACING THE MOUNT BECAUSE THEY REPLACED THE ENGINE AND IT IS COVERED UNDER THE WARRANTY. Called Bonneville 3 more times and finally got in touch with John Barry. He agreed that it should be covered under the work they performed. I bit the bullet and agreed to tow it to them (more money out of pocket) John said that he would send an email out to the entire service department so everyone was aware. Tow truck driver called me at 1:45 let me me know that he dropped it off and the keys were with service.
Today - Received a call from Ron from service this morning, ASKING WHAT WAS WRONG WITH MY VEHICLE SO THEY COULD FIX IT. Guess John never sent out that email or communicated to his staff what is wrong with my vehicle. Still no loaner car. Never offered a rental. DAY 3 I AM MISSING WORK. 20 minutes later receive a phone call from Joe telling us THAT THE JEEP WONT START. Dead battery. Called the tow truck driver this morning, he swears the car was parked, locked, and turned off. Sounds like someone in their service department moved it and killed my battery,
Long story short. Make sure that the dealership you are buying a vehicle from has a good service reputation. I see happy customers on here with pictures of their brand new cars, but if you look closer there are many complaints about the service department. What's the point of buying a new vehicle if the dealership doesn't honor the warranty? Or worse, they hammer your new motor in so it can fall out a few years later while your driving? Do yourself a favor and go anywhere else, I wish I did.