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Bonneville and Son Chrysler Dodge Jeep Ram - Service Center

4.2

71 Lifetime Service Reviews

625 Hooksett Road, Manchester, New Hampshire 03104

71 Reviews of Bonneville and Son Chrysler Dodge Jeep Ram - Service Center

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August 07, 2018

"Service Center visit to check brake light irregularity"

- bthinnes

As it has always been with Bonneville, we checked the car in, told them the problem and went home and forgot about it. A few hours later, they called, we picked the car up and the problem was fixed. This is the way it is at Bonneville. No muss, no fuss! Stephanie was our Service Rep and as usual we knew our car was it good hands. This is the way it is at Bonneville. No Muss, no fuss.

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Recommend Dealer
Yes
Employees Worked With
Tom Beaudin
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Mark Dickerson
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Stephanie Parker
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
August 07, 2018

"PARTS AND SERVICE IS SECOND TO NONE!!!"

- Bigchedda83

I have never had an issue with any department in this dealership. The parts and service departments have always done what is needed in a timely matter. I love this dealership and will never go anywhere else!!!! Thank you Bonneville and Son!!

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Recommend Dealer
Yes
Employees Worked With
Nicholas Alley
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Mark Dickerson
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Marc Miller
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Stephanie Parker
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jose Pizarro
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
June 06, 2018

"Detailed explanation of issues"

- Amarokk

I brought my vehicle in due to issues with an alignment over the past two months with another car maintenance chain. I brought it in to the service department at the dealership and was given a detailed description of how they would review the issue and how it may be a bad/faulty alignment. They re-did an alignment and provided me with before and after measurements that I can use to go back to the car maintenance chain to resolve

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Recommend Dealer
Yes
Employees Worked With
Michael F. Raymond
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Nicholas Alley
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
May 20, 2018

"First service on New Jeep Grand Cherokee"

- Gregwlms

I came in for an oil change and tire rotation and this was the best service experience I've had at any Dealership, Service people were excellent, service was fast at a reasonable price.

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Recommend Dealer
Yes
Employees Worked With
May 17, 2018

"I never worry"

- bthinnes

when I briing our 200 convertables in for servicing. For the past few years, I have had Mark as my Service Advisor. He is one in a long line of advisors I have worked with and in the true tradition of previous Bonneville Service Advisors, he has seen to it that my concerns and vehicle problems have been resolved in a timely manner. He is a good listener asks the right questions and when he calls to update me on the progress of the job he is concise with his explanations and the cost. I like the man personally and I look forward to having him continue as my Advisor.

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Recommend Dealer
Yes
Employees Worked With
Mark Dickerson
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
March 26, 2018

"Service"

- Ram3500

Everyone has been great, from sales to service your greeted with a smile and asked if you need any help. Nick in service has been great. Would have no issues recommending to anyone.

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Recommend Dealer
Yes
Employees Worked With
Nicholas Alley
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
February 11, 2018

"When changing oil, please put new oil in vehicle"

- eewdad

Had vehicle diagnosed and oil change. Diagnoses came back with large inflated price. Drove down street and had same items quoted for half the price. The oil light came on and continued. Called and was told the technician must have forgotten to adjust warning light after oil change and to come in. Came in and when I explained that the light would only come on when turning corners, they put vehicle on lift and discovered they had forgotten to put oil back into the vehicle. If I had driven the vehicle for a great distance, I would have blown the engine. Not good. Level of trust is at very bottom.

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Recommend Dealer
No
Employees Worked With
Service department
February 01, 2018

"Great service "

- Alvy71

Great and fast Service! Never pushy. Anyways explains what the process of evaluation of car issues and fixing issues and always provides cost effective alternatives to repairs.

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Recommend Dealer
Yes
Employees Worked With
Tom Fale
January 12, 2018

"Great Service!"

- Alvy71

In almost 3 years of owning my wrangler, I have never had bad experience at Boneville. They always provide me with fast and good service.

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Recommend Dealer
Yes
Employees Worked With
Marc Miller
January 08, 2018

"Good Service is still a part of the Dodge buying experience."

- MySRT

Good Service is still a part of the Dodge buying experience. Nice to see that value to the consumer is job one. Earlier this year I bought a 2016 SRT Dodge Challenger from Westbury Dodge on Long Island, New York. I live in New Hampshire and located the car via the Internet. It was a left over and had 19 miles on the odometer; still new. It had been sitting on the Westbury lot for 435 days. I will admit I definitely felt a little vulnerable because I knew this dealership would only see me once. All service on the car going forward would be conducted by Bonneville and Son Dodge of Manchester, New Hampshire. This was a relationship I had yet to establish. I made a 5 hour drive down over the Thanksgiving break arriving at the end of the day to purchase the car. Jader Reyes was my salesman for the transaction. The sale was 4efficient, professional and uncomplicated. This was important to me because my goal was to catch the ferry off the east end of the island which would shorten my drive home to NH. As I hit the highway for the drive home and brought the car up to speed, there was distinct vibration the back of the car. Right away I identified that this was a tire vibration probably due to the car sitting on the lot for so many days. Low-profile tires have a proclivity to flat spots from storage. I already knew this from other cars that I had owned with similar tires. Most times as the rubber warms up the vibration improves dramatically and this was the case with the Challenger. As I drove home, the vibration became less and less evident. By the time I returned to New Hampshire the vibration was noticeable but not debilitating. I brought the car into Bonneville and Son Dodge for a state inspection and a road force balance tire service. This would also allow me to establish a service relationship with a local dealership for my new car. Mark Dickerson was my service advisor. Upon inspection of the car and attempt to balance the tires, he had to deliver the news that after 400+ days sitting on the lot the tires were too severely flat spotted to balance. All four tires were going to have to be replaced. What happened next is the reason why I am writing the article. Mark reached out to the service manager, Domenick Denovellis at Westbury Dodge. Westbury Dodge agreed to assume all responsibility for the replacement of the tires and all labor to rebalance and reinstall them on the car. Bonneville and Son ordered the tires and did all the work and I was never presented with a bill. I call this an exceptional service experience. Dodge has certainly won my loyalty going forward. I would like to thank Jader Reyes, Domenick Denovellis and Mark Dickerson for bringing service back to the American car buying experience. At first I was very concerned about my ability to locate a car over the Internet at a dealership three states away and still have a positive buying experience if there was a problem with the car. Clearly, Dodge has figured out how to thrive in the global economy created by the Internet. Dealerships willing to collaborate with each other to maintain the customer experience is the key ingredient! Thank you all!

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Recommend Dealer
Yes
Employees Worked With
Mark Dickerson
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