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Bonneville and Son Chrysler Dodge Jeep Ram - Service Center

4.0

67 Lifetime Service Reviews

625 Hooksett Road, Manchester, New Hampshire 03104

68 Reviews of Bonneville and Son Chrysler Dodge Jeep Ram - Service Center

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May 20, 2018

"First service on New Jeep Grand Cherokee"

- Gregwlms

I came in for an oil change and tire rotation and this was the best service experience I've had at any Dealership, Service people were excellent, service was fast at a reasonable price.

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Yes
Employees Worked With
May 17, 2018

"I never worry"

- bthinnes

when I briing our 200 convertables in for servicing. For the past few years, I have had Mark as my Service Advisor. He is one in a long line of advisors I have worked with and in the true tradition of previous Bonneville Service Advisors, he has seen to it that my concerns and vehicle problems have been resolved in a timely manner. He is a good listener asks the right questions and when he calls to update me on the progress of the job he is concise with his explanations and the cost. I like the man personally and I look forward to having him continue as my Advisor.

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Yes
Employees Worked With
Mark Dickerson
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
March 26, 2018

"Service"

- Ram3500

Everyone has been great, from sales to service your greeted with a smile and asked if you need any help. Nick in service has been great. Would have no issues recommending to anyone.

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Yes
Employees Worked With
Nicholas Alley
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
February 11, 2018

"When changing oil, please put new oil in vehicle"

- eewdad

Had vehicle diagnosed and oil change. Diagnoses came back with large inflated price. Drove down street and had same items quoted for half the price. The oil light came on and continued. Called and was told the technician must have forgotten to adjust warning light after oil change and to come in. Came in and when I explained that the light would only come on when turning corners, they put vehicle on lift and discovered they had forgotten to put oil back into the vehicle. If I had driven the vehicle for a great distance, I would have blown the engine. Not good. Level of trust is at very bottom.

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No
Employees Worked With
Service department
February 01, 2018

"Great service "

- Alvy71

Great and fast Service! Never pushy. Anyways explains what the process of evaluation of car issues and fixing issues and always provides cost effective alternatives to repairs.

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Yes
Employees Worked With
Tom Fale
January 12, 2018

"Great Service!"

- Alvy71

In almost 3 years of owning my wrangler, I have never had bad experience at Boneville. They always provide me with fast and good service.

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Yes
Employees Worked With
Marc Miller
January 08, 2018

"Good Service is still a part of the Dodge buying experience."

- MySRT

Good Service is still a part of the Dodge buying experience. Nice to see that value to the consumer is job one. Earlier this year I bought a 2016 SRT Dodge Challenger from Westbury Dodge on Long Island, New York. I live in New Hampshire and located the car via the Internet. It was a left over and had 19 miles on the odometer; still new. It had been sitting on the Westbury lot for 435 days. I will admit I definitely felt a little vulnerable because I knew this dealership would only see me once. All service on the car going forward would be conducted by Bonneville and Son Dodge of Manchester, New Hampshire. This was a relationship I had yet to establish. I made a 5 hour drive down over the Thanksgiving break arriving at the end of the day to purchase the car. Jader Reyes was my salesman for the transaction. The sale was 4efficient, professional and uncomplicated. This was important to me because my goal was to catch the ferry off the east end of the island which would shorten my drive home to NH. As I hit the highway for the drive home and brought the car up to speed, there was distinct vibration the back of the car. Right away I identified that this was a tire vibration probably due to the car sitting on the lot for so many days. Low-profile tires have a proclivity to flat spots from storage. I already knew this from other cars that I had owned with similar tires. Most times as the rubber warms up the vibration improves dramatically and this was the case with the Challenger. As I drove home, the vibration became less and less evident. By the time I returned to New Hampshire the vibration was noticeable but not debilitating. I brought the car into Bonneville and Son Dodge for a state inspection and a road force balance tire service. This would also allow me to establish a service relationship with a local dealership for my new car. Mark Dickerson was my service advisor. Upon inspection of the car and attempt to balance the tires, he had to deliver the news that after 400+ days sitting on the lot the tires were too severely flat spotted to balance. All four tires were going to have to be replaced. What happened next is the reason why I am writing the article. Mark reached out to the service manager, Domenick Denovellis at Westbury Dodge. Westbury Dodge agreed to assume all responsibility for the replacement of the tires and all labor to rebalance and reinstall them on the car. Bonneville and Son ordered the tires and did all the work and I was never presented with a bill. I call this an exceptional service experience. Dodge has certainly won my loyalty going forward. I would like to thank Jader Reyes, Domenick Denovellis and Mark Dickerson for bringing service back to the American car buying experience. At first I was very concerned about my ability to locate a car over the Internet at a dealership three states away and still have a positive buying experience if there was a problem with the car. Clearly, Dodge has figured out how to thrive in the global economy created by the Internet. Dealerships willing to collaborate with each other to maintain the customer experience is the key ingredient! Thank you all!

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Yes
Employees Worked With
Mark Dickerson
December 08, 2017

"Haven't found the problem yet."

- rfberry

Taking it back for the third time because so far the problem hasn't been fixed. The check engine light keeps coming on. I've been told twice it's a software update issue. The software has been up updated, but the light keeps coming on. The vehicle has just over 12,000 miles on it.

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No
Employees Worked With
Marc Miller, Stephanie Parker
November 29, 2017

"First experience with the Fast Lane service was awesome!"

- SuzieQ

I recently stop in for a 10,000 mile service check on my Jeep Cherokee and I was impressed with the attention to detail and how efficiently the service was performed. I would highly recommend Bonneville for family and friends.

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Yes
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I do not remember
November 19, 2017

"Goes above and beyond. "

- Jroberts19

I brought my truck in for a couple minor issues including some warranty work and they went well above and beyond my expectations. There prices are very reasonable and the staff is great. I highly recommend Bonneville

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Yes
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