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Bonneville and Son Chrysler Dodge Jeep Ram - Service Center

4.1

64 Lifetime Service Reviews

625 Hooksett Rd, Manchester, New Hampshire 03104

64 Reviews of Bonneville and Son Chrysler Dodge Jeep Ram - Service Center

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February 01, 2018

"Great service "

- Alvy71

Great and fast Service! Never pushy. Anyways explains what the process of evaluation of car issues and fixing issues and always provides cost effective alternatives to repairs.

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Recommend Dealer
Yes
Employees Worked With
Tom Fale
January 12, 2018

"Great Service!"

- Alvy71

In almost 3 years of owning my wrangler, I have never had bad experience at Boneville. They always provide me with fast and good service.

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Yes
Employees Worked With
Marc Miller
January 08, 2018

"Good Service is still a part of the Dodge buying experience."

- MySRT

Good Service is still a part of the Dodge buying experience. Nice to see that value to the consumer is job one. Earlier this year I bought a 2016 SRT Dodge Challenger from Westbury Dodge on Long Island, New York. I live in New Hampshire and located the car via the Internet. It was a left over and had 19 miles on the odometer; still new. It had been sitting on the Westbury lot for 435 days. I will admit I definitely felt a little vulnerable because I knew this dealership would only see me once. All service on the car going forward would be conducted by Bonneville and Son Dodge of Manchester, New Hampshire. This was a relationship I had yet to establish. I made a 5 hour drive down over the Thanksgiving break arriving at the end of the day to purchase the car. Jader Reyes was my salesman for the transaction. The sale was 4efficient, professional and uncomplicated. This was important to me because my goal was to catch the ferry off the east end of the island which would shorten my drive home to NH. As I hit the highway for the drive home and brought the car up to speed, there was distinct vibration the back of the car. Right away I identified that this was a tire vibration probably due to the car sitting on the lot for so many days. Low-profile tires have a proclivity to flat spots from storage. I already knew this from other cars that I had owned with similar tires. Most times as the rubber warms up the vibration improves dramatically and this was the case with the Challenger. As I drove home, the vibration became less and less evident. By the time I returned to New Hampshire the vibration was noticeable but not debilitating. I brought the car into Bonneville and Son Dodge for a state inspection and a road force balance tire service. This would also allow me to establish a service relationship with a local dealership for my new car. Mark Dickerson was my service advisor. Upon inspection of the car and attempt to balance the tires, he had to deliver the news that after 400+ days sitting on the lot the tires were too severely flat spotted to balance. All four tires were going to have to be replaced. What happened next is the reason why I am writing the article. Mark reached out to the service manager, Domenick Denovellis at Westbury Dodge. Westbury Dodge agreed to assume all responsibility for the replacement of the tires and all labor to rebalance and reinstall them on the car. Bonneville and Son ordered the tires and did all the work and I was never presented with a bill. I call this an exceptional service experience. Dodge has certainly won my loyalty going forward. I would like to thank Jader Reyes, Domenick Denovellis and Mark Dickerson for bringing service back to the American car buying experience. At first I was very concerned about my ability to locate a car over the Internet at a dealership three states away and still have a positive buying experience if there was a problem with the car. Clearly, Dodge has figured out how to thrive in the global economy created by the Internet. Dealerships willing to collaborate with each other to maintain the customer experience is the key ingredient! Thank you all!

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Yes
Employees Worked With
Mark Dickerson
December 08, 2017

"Haven't found the problem yet."

- rfberry

Taking it back for the third time because so far the problem hasn't been fixed. The check engine light keeps coming on. I've been told twice it's a software update issue. The software has been up updated, but the light keeps coming on. The vehicle has just over 12,000 miles on it.

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Recommend Dealer
No
Employees Worked With
Marc Miller, Stephanie Parker
November 29, 2017

"First experience with the Fast Lane service was awesome!"

- SuzieQ

I recently stop in for a 10,000 mile service check on my Jeep Cherokee and I was impressed with the attention to detail and how efficiently the service was performed. I would highly recommend Bonneville for family and friends.

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Yes
Employees Worked With
I do not remember
November 19, 2017

"Goes above and beyond. "

- Jroberts19

I brought my truck in for a couple minor issues including some warranty work and they went well above and beyond my expectations. There prices are very reasonable and the staff is great. I highly recommend Bonneville

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Yes
Employees Worked With
November 06, 2017

"service department "

- Slopez

Good customer service they even provide a courtesy shuttle in case you do not want to wait for your vehicle or if is service cover under warranty they offer a courtesy vehicle for the day.

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Yes
Employees Worked With
Juan
October 02, 2017

"Service Department With Service "

- RamMan

I depend on my Ram 3500 to make a living and this service department makes that happen. They get me in on time and get me out on schedule. The guys here are great!

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Yes
Employees Worked With
John
August 12, 2017

"Service "

- dragon123478

Very unhappy went in for a recall told me light was still on and had to pay for diagnostic then came out a few min later said light when off but don't know what but still had to charge me. Also went in for oil change would me i needed a new tire or I would fail inspection when the other 3 was still new. I went and got one tire somewhere els and would me nothing was wrong with any of my tire. I will longer go back to Bonneville ever againg

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Recommend Dealer
No
Employees Worked With
Not sure services done on a Saturday
July 30, 2017

"Total Recall "

- Vinny Joy

I stopped by as a new customer with a need to have a 2013 Dodge Ram recall service d. The staff was very friendly and accommodating and actually took care of it right away. I'm definitely a regular customer now.

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Recommend Dealer
Yes
Employees Worked With
Gary Crane
5.0
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