This is a follow-up to my review on 01/12/18. I worked with Luis and Matt to order my vehicle the last week of December. They did a very good job answering all of my questions, and they treated me with the utmost courtesy. The timing of this order was important so that I would be eligible for the incentives/rebates that would be available at the time of the vehicle’s arrival during the Chicago Auto Show season.
After a couple of weeks, I was informed that the vehicle would be shipped on 01/25/18. However, I found out on 02/14/18 that the vehicle was barely being moved into production status. All signs were pointing to an arrival date sometime in March, which means I would most likely be out of luck with the current $3,250 incentive.
I understand that there are a variety of factors that can contribute to delayed production, and that these issues are out of the dealership’s control. I was looking for a reason behind the delay. Was there a parts shortage? Would my initial order have to be modified? On 02/20/18 I spoke to manager John about my concerns for the delay.
John told me that if he called to check the status, it might make the situation worse or even cause more of a delay. He offered to give me my deposit back and cancel the order. I explained that I came for answers, not to cancel the order.
As a senior citizen, I think I have come to recognize ridiculous excuses. After further discussions, John once again offered my deposit back. As the face of Bosak Dodge, John’s lack of professionalism and empathy was so bad that I finally took him up on his offer to give me my deposit back and cancel the order.
Luis and Matt did a great job. Too bad John casually brushed away their good work. I’m disappointed in how I was treated at Bosak, but I have confidence that one of the other Dodge dealerships in the area will provide a positive car-buying experience for me.