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Boucher Buick GMC of Waukesha

Waukesha, WI

4.5
1,177 Reviews
Boucher Buick GMC of Waukesha is the largest Buick Dealer in Wisconsin, as well as the largest GMC Dealer in Wisconsin; and is among the largest Buick Dealers and GMC Dealers in the country! Boucher Buick GMC - SERVING Waukesha & Waukesha BUICK & GMC CUSTOMERS At Boucher Buick GMC in Waukesha, providing you WIth Buick and GMC models is not the only quality service we offer our customers. Our Waukesha Buick and GMC dealership offers a great service and parts department. Our courteous staff is on-hand to help you with all your service needs. Whether you just need to schedule a quick check-up for your car, truck, or SUV, or need major repairs, our service department at Boucher Buick GMC can help! Waukesha GMC and Buick customers can rely on our dealership for all their vehicle needs.
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1907 E Moreland Blvd

Waukesha, WI

53186

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Showing 1,177 reviews

October 10, 2022

Everyone I dealt with were awesome. Very friendly and knowledgable. I had maintenance work done along with adding the chips for the heated seats that weren't installed when I purchase More

by NANCYSUSSEX
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Heaney
Oct 11, 2022 -

Boucher Buick GMC of Waukesha responded

Thank you, Nancy, for sharing your thoughts about your experience with Boucher Buick GMC of Waukesha. We appreciate your business and hope to see you again soon!

October 07, 2022

Don't want to fix anything under warranty Terrible at calling people back Not happy More

by KOOLAID_64
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rob Heaney
Oct 11, 2022 -

Boucher Buick GMC of Waukesha responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please give me a call directly so we can discuss this further. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Rob Heaney, Service Manager 262-409-2600

Oct 16, 2022 -

KOOLAID_64 responded

The last time I truck was in there I was supposed to get a call back from one of the general managers at the shop and it's a month later or more and I'm still waiting to call back when you guys on professional very bad it's very bad I just can't believe that a well repertour company is this bad I'm trying to fix something that wasn't my fault that I paid good money for

October 05, 2022

Was happy to get an appointment within a couple of days. Certainly not the norm these days. More

by beading-rumple0l
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason(sp)?, Rob Heaney
Oct 05, 2022 -

Boucher Buick GMC of Waukesha responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Boucher Buick GMC of Waukesha, we look forward to having you as a valued customer for many years to come!

October 04, 2022

The people and service are fantastic. I received multiple updates as the dealership waited for my car to be delivered from GM. Once there I was able to come in that week to finish the pur More

by STEPHSUPAN
Customer Service
Price
Recommend Dealer
Yes
Employees Worked With
Nick Majeske
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kendall Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 05, 2022 -

Boucher Buick GMC of Waukesha responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Boucher Buick GMC of Waukesha, we look forward to having you as one of our valued customers for many more years to come!

October 01, 2022

We keep having the same issue with no resolution. We've brought the vehicle in several times for the front and rear brakes that screech so loud. It's very embrassing coming to a stop light and ever More

by PJWOOTS
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Cassie
Oct 06, 2022 -

Boucher Buick GMC of Waukesha responded

Thank you for bringing this to our attention, Bryon and Peggy, and we'd like to learn more about your experience. If you'd be willing to provide more information about these issues, please give us a call at your convenience. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Rob Heaney, Service Manager 262-409-2600

September 28, 2022

I was pleasantly surprised at the speed at which the service department completed my warranty work. I would highly recommend them for all your service work. More

by FREEZER922
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Majeske
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rob Heaney
Sep 29, 2022 -

Boucher Buick GMC of Waukesha responded

Thanks for sharing about your experience with Boucher Buick GMC of Waukesha. We appreciate your business and hope to see you again soon!

September 24, 2022

Exceptional sales personnel. .I’ll contact Gregory if additional questions arise..I’m definitely enjoying my updated Terrain..Thanks More

by CI-NELSON
Friendliness
Recommend Dealer
Yes
Employees Worked With
Gregory Prince
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Ranieri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 26, 2022 -

Boucher Buick GMC of Waukesha responded

Thank you for taking the time to share your feedback with us. Gregory, Tony, and our team work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

September 21, 2022

Prompt call backs from Alex and Scott. Kendall had all documents in order and helpful in explaining things to me More

by BONNIEKU
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kendall Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 22, 2022 -

Boucher Buick GMC of Waukesha responded

Thanks for your feedback on your recent visit to Boucher Buick GMC of Waukesha. I'm glad to hear that we were able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle!

September 21, 2022

It turns out the exact same loaded truck is at Lynch GMC including running boards and tonneau cover for alot less. I didn’t mind spending a little more but Tony refused to include the running boards or tonn More

by RJHOLINKA
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tony Ranieri
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jacarie Rucker
Sep 25, 2022 -

Boucher Buick GMC of Waukesha responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention. We’re sorry your visit didn’t go as planned and would love the opportunity to touch base with you and address your concerns. Please give us a call at your earliest convenience. Thank you! Scott Teigland, General Manager 262-409-2600

Sep 26, 2022 -

RJHOLINKA responded

Thank you. Ken has taken care of my complaint. It sounds like it was a misunderstanding. Its settled and Im satisfied. Bob Holinka

September 20, 2022

Had a not so good experience in past, this visit was excellent! Luke was great More

by JNELSON52858
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cory Elbert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luke
Sep 21, 2022 -

Boucher Buick GMC of Waukesha responded

Here at Boucher Buick GMC of Waukesha, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience working with Luke, and it was a pleasure having you at the dealership. We appreciate your review!

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