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Boucher Buick GMC of Waukesha
Waukesha, WI
1,189 Reviews
Boucher Buick GMC of Waukesha is the largest Buick Dealer in Wisconsin, as well as the largest GMC Dealer in Wisconsin; and is among the largest Buick Dealers and GMC Dealers in the country! Boucher Buick GMC - SERVING Waukesha & Waukesha BUICK & GMC CUSTOMERS At Boucher Buick GMC in Waukesha, providing you WIth Buick and GMC models is not the only quality service we offer our customers. Our Waukesha Buick and GMC dealership offers a great service and parts department.
Our courteous staff is on-hand to help you with all your service needs. Whether you just need to schedule a quick check-up for your car, truck, or SUV, or need major repairs, our service department at Boucher Buick GMC can help! Waukesha GMC and Buick customers can rely on our dealership for all their vehicle needs.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Showing 1,189 reviews
June 22, 2022
Pretty simple, brought my Denali Acadia in for service on Tuesday, June 14th. and was told a 2-day job. Was not completed until Monday, June 20th. By the way, was told I would get a call Tuesday am as to wh Tuesday, June 14th. and was told a 2-day job. Was not completed until Monday, June 20th. By the way, was told I would get a call Tuesday am as to when my vehicle will be ready. No call. Did get 1 call late Wednesday afternoon and told it should be another day in that the service technician did not work on my vehicle full time and worked on 2 bays because they were busy.I said are you kidding and was told that’s the way it is. I said I wanted to speak with the Service Manager and did. He gave me a loaner Acadia and detail. That was nice but does not take care of my distaste for Boucher GMC. This is the second overwhelming service fail I have had from Boucher GMC. The dishonesty and lack of communication is disheartening and so unprofessional. I have lost my loyalty to Boucher GMC and will certainly share my feelings with family and friends. As a retired Health Care Executive, I am very aware that service is the hallmark of success, and Boucher GMC needs a lot more service recovery training. More
by john
Verified CustomerEmployees Worked With
Reggie Tobias, Rob Heaney
June 17, 2022
My sales consultant (Greg) and finance manager(Cory) were fantastic, best car buying experience I've ever had. I will definately buy from them again and tell every person who wants to buy a car go to them. fantastic, best car buying experience I've ever had. I will definately buy from them again and tell every person who wants to buy a car go to them. Thanks again!! More
by SUEDBECK64
June 16, 2022
Had appointment for oil change. Took 2 hours for oil change and tire rotation. Wait time seems excessive when you have an appointment. Took 2 hours for oil change and tire rotation. Wait time seems excessive when you have an appointment. More
by LCASEY0
Employees Worked With
Reggie Tobias, Rob Heaney
June 13, 2022
I had an okay time at Boucher Buick GMC - only issue I had was when they did the regen on my truck they did not fill it back up to the fuel point. I would have gladly paid for it in the invoice if they to had was when they did the regen on my truck they did not fill it back up to the fuel point. I would have gladly paid for it in the invoice if they told me. But I was practically on empty. They were timely in their service and got it done in a timely manner More
by jorroberts10
Employees Worked With
Reggie Tobias
June 13, 2022
This was a routine visit that went very smoothly from appointment through billing. I was pleased with the immediate attention I recieved, the clear communications, and the comfortable waiting area. The appointment through billing. I was pleased with the immediate attention I recieved, the clear communications, and the comfortable waiting area. The work was done efficiently and i was notified as soon as it was done. No delays, no surprises. Overall I cant think of anything I would change. More
by TIM.BIRKENSTOCK
Employees Worked With
Reggie Tobias
June 09, 2022
I just completed the purchase of a new GMC AT4 this past week and I couldn't be more pleased with the service from Boucher Buick GMC. I worked with Nick Majeske. Do not hesitate to ask for Nick to be your s week and I couldn't be more pleased with the service from Boucher Buick GMC. I worked with Nick Majeske. Do not hesitate to ask for Nick to be your salesperson with your future transaction. Nick is very knowledgeable with the process, the product and was very responsive. Cory Elbert the finance manager was also great, the process was smooth. Thanks again Nick! I look forward to working with you again in the future. More
by Steve
