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Boucher Buick GMC of Waukesha - Service Center

Waukesha, WI

4.2
541 Reviews
Call Service Center (262) 254-7195

541 Reviews of Boucher Buick GMC of Waukesha - Service Center

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May 18, 2025

Mark understood what my needs were and was willing to help in anyway he could. Mark was able to schedule me to test drive all available units same day and by the end of that we were working on a sale pri More

by Ryanw2500hd
Recommend Dealer
Yes
Employees Worked With
Mark Halbrooks
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May 18, 2025 -

Boucher Buick GMC of Waukesha responded

Thanks for sharing your thoughts about your experience with Boucher Buick GMC of Waukesha. We appreciate your business and hope to see you again soon! Dwight Johnson Service Manager 262-409-2600

May 15, 2025

Everyone that we were in contact with with courteous and attentive. Our vehicle was prepped and looked good. More

by TWWACHTL
Recommend Dealer
Yes
Employees Worked With
Jeff Fisher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Ranieri
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 16, 2025 -

Boucher Buick GMC of Waukesha responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Dwight Johnson Service Manager 262-409-2600

May 07, 2025

Unnecessary work was done which had already previously been done. Used parts not returned as requested. More

by TSCHLARB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jason Burton
1.0
This rating includes all reviews, with more weight given to recent reviews.
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May 10, 2025 -

Boucher Buick GMC of Waukesha responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Dwight Johnson Service Manager 262-409-2600

May 02, 2025

Made deal quick and pretty painless except the price of course! Felt we got a pretty good deal. More

by RHUNT_44
Recommend Dealer
Yes
Employees Worked With
Gregory Prince
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cory Elbert
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 02, 2025 -

Boucher Buick GMC of Waukesha responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Dwight Johnson Service Manager 262-409-2600

April 29, 2025

Very impersonal. I had a Cadillac before this and my car was always cleaned and people communicated with you. More

by TONI.PEARSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Can’t remember, barely communicated with me.
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May 02, 2025 -

Boucher Buick GMC of Waukesha responded

Thank you for your review. We're sorry your visit didn't go as planned, Toni, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Dwight Johnson Service Manager 262-409-2600

April 26, 2025

Justin clearly explained recommended service. I feel comfortable calling Justin in the future if I have any questions. More

by ajs53151
Recommend Dealer
Yes
Employees Worked With
Justin
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Apr 26, 2025 -

Boucher Buick GMC of Waukesha responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Dwight Johnson Service Manager 262-409-2600

April 25, 2025

Drop off was excellent. When I returned to pick up my car, Dwight was preoccupied and didn't have time for me. Plus he was short with the employee he dumped me on. All I nee More

by TMAZZAJR
Recommend Dealer
No
Employees Worked With
Dwight
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Apr 29, 2025 -

Boucher Buick GMC of Waukesha responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Dwight Johnson Service Manager 262-409-2600

April 24, 2025

Just ok. Haven't gotten the vibe that the team was excited to serve and glad that I chose to go there instead of other dealerships. Service was done, but kind More

by Buick Owner
Recommend Dealer
Yes
Employees Worked With
Taylor
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Apr 24, 2025 -

Boucher Buick GMC of Waukesha responded

We appreciate your business. We'd like to know more about your visit and where you feel we can improve. If it's possible to discuss your experience in more detail, please feel free to contact us directly or let us know the best way to contact you, and we will reach out. Thank you again for your input, and we hope to hear from you soon. Dwight Johnson Service Manager 262-409-2600

April 21, 2025

I have had my vehicle in twice to fix 3 easy repairs and to date nothing has been resolved and my vehicle has been damaged twice! More

by chris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jason Burton
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 24, 2025 -

Boucher Buick GMC of Waukesha responded

Thank you for bringing this to our attention, Chris, and we'd like to learn more about your experience. If you'd be willing to provide some more information, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Dwight Johnson Service Manager 262-409-2600

April 12, 2025

The best Very pleasant experience, Jason is hands down my service person, professional, friendly guy More

by CADDYSHACK3469
Recommend Dealer
Yes
Employees Worked With
Jason Burton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Burton
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Apr 12, 2025 -

Boucher Buick GMC of Waukesha responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Dwight Johnson Service Manager 262-409-2600

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