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Boucher Buick GMC of Waukesha - Service Center

Waukesha, WI

4.1
558 Reviews
Call Service Center (262) 254-7195

558 Reviews of Boucher Buick GMC of Waukesha - Service Center

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June 14, 2025

My sales person Gregory Prince's customer service was great, along with the finance department. Thanks More

by Kenyatta Malone
Recommend Dealer
Yes
Employees Worked With
Gregory Prince
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cory Elbert
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 14, 2025 -

Boucher Buick GMC of Waukesha responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Dwight Johnson Service Manager 262-409-2600

June 11, 2025

Not interested No Wonderful nice kind helpful. I shouldn't have to write something if I don't want to More

by orlow
Recommend Dealer
Yes
Employees Worked With
Dwight Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dwight Johnson
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Jun 11, 2025 -

Boucher Buick GMC of Waukesha responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Dwight Johnson Service Manager 262-409-2600

June 10, 2025

We were treated fairly and appreciated the service provided . We would refer this dealership to anyone who would ask. More

by mike.mahn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dwight Johnson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Kasey Kraus
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 10, 2025 -

Boucher Buick GMC of Waukesha responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Boucher Buick GMC of Waukesha to be a positive one. Please don't hesitate to reach out if you need anything else. Dwight Johnson Service Manager 262-409-2600

June 03, 2025

One of the best i ever too. Great service. Fantastic customer service i ever had. Thanks More

by DEPOSIT3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Teigland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cory Elbert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kendall Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Rice
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Ranieri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Burton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dwight Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kasey Kraus
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 03, 2025 -

Boucher Buick GMC of Waukesha responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Dwight Johnson Service Manager 262-409-2600

June 02, 2025

Great service and communication I really appreciate the diagnostics and shuttle service to work. Thank you! More

by Mark Rinehart
Recommend Dealer
Yes
Employees Worked With
Taylor
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Jun 02, 2025 -

Boucher Buick GMC of Waukesha responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Boucher Buick GMC of Waukesha. Dwight Johnson Service Manager 262-409-2600

May 29, 2025

I HAVE WORKED WITH THE SALES DEPT. ON PREVIOUSLY OWNED Buick's AND ALWAYS FELT THEY DID A GOOD JOB. More

by DMRADIO75
Recommend Dealer
Yes
Employees Worked With
Dwight Johnson
4.0
This rating includes all reviews, with more weight given to recent reviews.
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May 30, 2025 -

Boucher Buick GMC of Waukesha responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Dwight Johnson Service Manager 262-409-2600

May 24, 2025

Service people are not attentive to the customer. Their accuracy and efficiency needs work. Felt like I was being a burden to them by bringing my vehicle to their service center. I would probably wou More

by ROGERS5FAMILY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jason Burton
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dwight Johnson
2.0
This rating includes all reviews, with more weight given to recent reviews.
Kasey Kraus
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 27, 2025 -

Boucher Buick GMC of Waukesha responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Dwight Johnson Service Manager 262-409-2600

May 18, 2025

Mark understood what my needs were and was willing to help in anyway he could. Mark was able to schedule me to test drive all available units same day and by the end of that we were working on a sale pri More

by Ryanw2500hd
Recommend Dealer
Yes
Employees Worked With
Mark Halbrooks
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May 18, 2025 -

Boucher Buick GMC of Waukesha responded

Thanks for sharing your thoughts about your experience with Boucher Buick GMC of Waukesha. We appreciate your business and hope to see you again soon! Dwight Johnson Service Manager 262-409-2600

May 15, 2025

Everyone that we were in contact with with courteous and attentive. Our vehicle was prepped and looked good. More

by TWWACHTL
Recommend Dealer
Yes
Employees Worked With
Jeff Fisher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Ranieri
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 16, 2025 -

Boucher Buick GMC of Waukesha responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Dwight Johnson Service Manager 262-409-2600

May 07, 2025

Unnecessary work was done which had already previously been done. Used parts not returned as requested. More

by TSCHLARB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jason Burton
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 10, 2025 -

Boucher Buick GMC of Waukesha responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Dwight Johnson Service Manager 262-409-2600

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