Boucher Buick GMC of Waukesha - Service Center

Repaired to my satisfaction. Should have been covered by warranty. 47,500 miles for disc brake pads is very poor durability. Had no brake problems with my three previous Denali's.

Reggie is great to work with, can always on him for the correct answer to any question. Great sense of humor. Like working with a friend.

After many years in the car business finally a service department you can depend on. I would guess more customers would respond if the review didn't require 25 words......

I took my car in for a tire patch and left with a brand new tire. I love the attention given. Great customer and service.

Forcing me to write something is why I don’t do your customer service surveys. Make them click and submit only. Service was good as always.

I like Reggie's sense of humor. Always a pleasure working with him. My car was in and out for it's regular oil change and tire rotation. Plus Reggie gave me a printout, with prices, of the future maintenance recommendations. Thank you!

I came in because my check engine light was on. I was then told that my car needed multiple other services and should have had them taken care of a while ago. I come in for regular oil changes and other services and was never told about these services that needed to be done. When I asked why these services were not mentioned at any of my previous visits, the the service worker responded "I don't know, but they are in your owners manual". I felt that it was an incredibly rude comment and did not make me feel like a valued customer.

Alec took care of my vehicle quickly and he makes you feel like family. Will definitely be telling my family and friends to come to this location also.

My horrible customer service started back in 1982 when I bought my first car, I picked out a Pontiac at one of the Boucher dealers then on the way home I spotted a Ford Mustang at another Boucher Dealer. I decided I would rather purchase this car, the first Boucher dealer would not give me my deposit back, my fathers attorney contacted Boucher and I finally got my $400 back. I still purchased a Boucher vehicle even though I received poor customer service because I wanted that mustang. Jumping ahead, 2016 was the first time I stepped back into a Boucher dealer because they had the GMC Denali Acadia that my wife wanted. The customer service at Boucher has not improved since 1982 that is for sure. I have had nothing but issues with the service dept, not to mention your on-line scheduling system is worthless. When I have an appt time at a certain time, I expect my vehicle to be serviced at that time, not sit in the drive thru for nearly an hour. The communication from the service advisors is; none. I purchased a service plan when I purchased my Denali, I was told this plan was only good at your location. After numerus horrible experiences with your service dept, I stopped by the Ewald dealer where I have purchased all my other vehicles since 1982 and they said they would honor the service contract. I also stopped by a mechanic I use for other vehicles I own and I was told none of the issues that Boucher said I needed fixed on my Denali need fixing, just a tire out of balance. I will never step foot in a Boucher dealer again, nor will my family members. Shape up Boucher!

Always Great service. The service department personnel go out of their way to make sure the service is done correctly and efficiently. Keep up the good work!