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Boucher Buick GMC of Waukesha - Service Center

Waukesha, WI

4.4
225 Lifetime Reviews Review Dealership

225 Reviews of Boucher Buick GMC of Waukesha - Service Center

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March 17, 2021

"Repaired to my satisfaction. Should have been covered by..."

- MWSCHAF

Repaired to my satisfaction. Should have been covered by warranty. 47,500 miles for disc brake pads is very poor durability. Had no brake problems with my three previous Denali's.

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Recommend Dealer
Yes
Employees Worked With
March 09, 2021

"Reggie is great to work with, can always on him for the..."

- TERRYTINDALL57

Reggie is great to work with, can always on him for the correct answer to any question. Great sense of humor. Like working with a friend.

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Recommend Dealer
Yes
Employees Worked With
March 02, 2021

"After many years in the car business finally a service..."

- pristow44

After many years in the car business finally a service department you can depend on. I would guess more customers would respond if the review didn't require 25 words......

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Yes
Employees Worked With
Other Employees : Alec
February 27, 2021

"I took my car in for a tire patch and left with a brand..."

- GUILLE27MEX

I took my car in for a tire patch and left with a brand new tire. I love the attention given. Great customer and service.

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Recommend Dealer
Yes
Employees Worked With
February 25, 2021

"Forcing me to write something is why I don’t do your..."

- JASON.H.WOODARD

Forcing me to write something is why I don’t do your customer service surveys. Make them click and submit only. Service was good as always.

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Recommend Dealer
Yes
Employees Worked With
Feb 25, 2021 -

Boucher Buick GMC of Waukesha responded

Jason - thank you for taking the time to write this review!

February 24, 2021

"I like Reggie's sense of humor. Always a pleasure..."

- Kim D.

I like Reggie's sense of humor. Always a pleasure working with him. My car was in and out for it's regular oil change and tire rotation. Plus Reggie gave me a printout, with prices, of the future maintenance recommendations. Thank you!

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Yes
Employees Worked With
Feb 25, 2021 -

Boucher Buick GMC of Waukesha responded

Thanks for sharing, Kim!

February 23, 2021

"I came in because my check engine light was on. I was..."

- Etyborski

I came in because my check engine light was on. I was then told that my car needed multiple other services and should have had them taken care of a while ago. I come in for regular oil changes and other services and was never told about these services that needed to be done. When I asked why these services were not mentioned at any of my previous visits, the the service worker responded "I don't know, but they are in your owners manual". I felt that it was an incredibly rude comment and did not make me feel like a valued customer.

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Recommend Dealer
No
Employees Worked With
Alec
Feb 25, 2021 -

Boucher Buick GMC of Waukesha responded

Emma - thank you for bringing this to our attention. We are disappointed to hear you were not satisfied with your service. Please reach out to our Service Manager, Jim Piscitello, at 262-409-2600 so we can go the extra mile and make things right.

February 18, 2021

"Alec took care of my vehicle quickly and he makes you..."

- rredoran

Alec took care of my vehicle quickly and he makes you feel like family. Will definitely be telling my family and friends to come to this location also.

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Alec Austin
Feb 25, 2021 -

Boucher Buick GMC of Waukesha responded

Thanks for sharing!

February 12, 2021

"My horrible customer service started back in 1982 when I..."

- CWHILL

My horrible customer service started back in 1982 when I bought my first car, I picked out a Pontiac at one of the Boucher dealers then on the way home I spotted a Ford Mustang at another Boucher Dealer. I decided I would rather purchase this car, the first Boucher dealer would not give me my deposit back, my fathers attorney contacted Boucher and I finally got my $400 back. I still purchased a Boucher vehicle even though I received poor customer service because I wanted that mustang. Jumping ahead, 2016 was the first time I stepped back into a Boucher dealer because they had the GMC Denali Acadia that my wife wanted. The customer service at Boucher has not improved since 1982 that is for sure. I have had nothing but issues with the service dept, not to mention your on-line scheduling system is worthless. When I have an appt time at a certain time, I expect my vehicle to be serviced at that time, not sit in the drive thru for nearly an hour. The communication from the service advisors is; none. I purchased a service plan when I purchased my Denali, I was told this plan was only good at your location. After numerus horrible experiences with your service dept, I stopped by the Ewald dealer where I have purchased all my other vehicles since 1982 and they said they would honor the service contract. I also stopped by a mechanic I use for other vehicles I own and I was told none of the issues that Boucher said I needed fixed on my Denali need fixing, just a tire out of balance. I will never step foot in a Boucher dealer again, nor will my family members. Shape up Boucher!

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Recommend Dealer
No
Employees Worked With
Service Manager
Feb 25, 2021 -

Boucher Buick GMC of Waukesha responded

CWHILL - we are very disappointed to hear that you were not satisfied with your experience with us. Unfortunately, we are unable to find your name in our system to contact you directly to discuss this further with you. When you have the opportunity, please contact our General Manager, Scott Tiegland, at 262-409-2600 so we can go the extra mile to make things right.

February 11, 2021

"Always Great service. The service department personnel go..."

- Chad&Jen

Always Great service. The service department personnel go out of their way to make sure the service is done correctly and efficiently. Keep up the good work!

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Recommend Dealer
Yes
Employees Worked With
Feb 25, 2021 -

Boucher Buick GMC of Waukesha responded

Thanks, Chat & Jen!

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