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Boucher Buick GMC of Waukesha - Service Center

Waukesha, WI

4.1
543 Reviews
Call Service Center (262) 254-7195

543 Reviews of Boucher Buick GMC of Waukesha - Service Center

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November 29, 2022

Great experience and always quick to respond with questions before and after the purchase. Great Job!!!! More

by DOUG96
Recommend Dealer
Yes
Employees Worked With
Jeff Fisher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cory Elbert
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 30, 2022 -

Boucher Buick GMC of Waukesha responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Boucher Buick GMC of Waukesha.

November 24, 2022

Appointment took 25 minutes longer than previous appointments and my truck was not washed after the service. I had a 15% off coupon and the cost was $20 more than my last visit. More

by PMICKMAN
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Burton
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 26, 2022 -

Boucher Buick GMC of Waukesha responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Boucher Buick GMC of Waukesha.

November 17, 2022

Refused twice to sell new truck without 3 years of onstar for $1500 and auto armor for $2500. More

by SUMINSKI
Recommend Dealer
No
Employees Worked With
Gregory Prince
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 23, 2022 -

Boucher Buick GMC of Waukesha responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please give me a call directly at your convenience so we can discuss your experience one-on-one. Scott Teigland, General Manager 262-409-2600

November 15, 2022

Very friendly and professional. Very clean surroundings. They were very busy but moved things pretty quickly. More

by TZAK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason
Report | Print
Nov 15, 2022 -

Boucher Buick GMC of Waukesha responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

Nov 15, 2022 -

TZAK responded

I wasn't able to select Jason as my service adviser. He was very patient,understanding and helpful.

November 09, 2022

Dealership is clean and attractive. The people are cheerful and courteous. The service is timely and done according to expectations. More

by JLUPTON0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Heaney
Report | Print
Nov 10, 2022 -

Boucher Buick GMC of Waukesha responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

November 05, 2022

The team was very professional and did a fantastic job. Our brake issue is finally resolved. A special thanks to Rob Heaney for making this happen. He is a great asset to Gordie Boucher and knows how to More

by PJWOOTS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Heaney
Report | Print
Nov 06, 2022 -

Boucher Buick GMC of Waukesha responded

Thank you for choosing Boucher Buick GMC of Waukesha. Your feedback and rating mean a lot to us. We're glad Rob was able to help, and we hope to see you again!

October 28, 2022

My experience with Boucher was nothing but great! My salesman Derek was awesome! So Helpful and thorough. More

by DANIELNEUTZE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kendall Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Derek Luetke
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Oct 30, 2022 -

Boucher Buick GMC of Waukesha responded

Daniel, Thank you so much for your kind words for Derek and for taking the time to leave us this wonderful feedback!

October 24, 2022

thanks to Boucher GMC, I was very satisfied with the recent service and I would recommend Boucher GMC to others, thanks to Rob Heaney More

by Hooper
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Heaney
Report | Print
Oct 25, 2022 -

Boucher Buick GMC of Waukesha responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

October 15, 2022

Helpful and very courteous found what we were looking forward to retires and were able to get us in the same week More

by RRANIC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Heaney
Report | Print
Oct 16, 2022 -

Boucher Buick GMC of Waukesha responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Boucher Buick GMC of Waukesha!

October 11, 2022

When I bought my truck the salesman said I get the first oil change and tire rotation complimentary but when I called to make an appointment the service center told me I didn't get those complimentary this More

by LEAGER2021
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rob Heaney
Report | Print
Oct 15, 2022 -

Boucher Buick GMC of Waukesha responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact Rob Heaney directly at 262-409-2600. We'd love to get to the bottom of this and turn things around for you.

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