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Boucher Cadillac of Waukesha
Waukesha, WI
715 Reviews
Our Mission Statement:
We ride with you every mile, before, during and after the sale. It is more than our motto at Boucher, it’s our mission. Our professional Sales Consultants, Sales Managers, and Business Managers have three primary responsibilities to you, our guest: To listen and find the best vehicle for you, ensure that it fits your budget, and do it in a timely and professional manner. Our ultra-competitive, market-based pricing philosophy and 25 strong lending institutions help get you the best terms. After the sale, we are there to assist you with any vehicle feature or functionality questions. Our award-winning factory certified technicians, knowledgeable service advisors, and efficient collision repair teams are trained to protect your investment every mile, for the life of your vehicle. It’s been the Boucher Way for over 39 years!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Showing 715 reviews
December 04, 2019
Boucher goes the extra mile! Joe took the time to listen to what we wanted, and a week later he had several cars that met our criteria. He also took the time to go through each v Joe took the time to listen to what we wanted, and a week later he had several cars that met our criteria. He also took the time to go through each vehicle with us, until we found the perfect vehicle! No pressure and no trying to up sell us. Great dealership! More
by GSCHULZ2
Verified CustomerEmployees Worked With
Helpful December 04, 2019
Cadillac XT5 Even though I went with a different vehicle, my experience dealing with Ryan Young was a pleasure. He showed patience and knowledge of the car. Even though I went with a different vehicle, my experience dealing with Ryan Young was a pleasure. He showed patience and knowledge of the car. More
by dalemarciniak
Employees Worked With
December 03, 2019
Ct6 buying experience My only issue was the way the dealership handled the out of state license, a mess for me in Florida, still don’t have a Florida license, almost 60 day My only issue was the way the dealership handled the out of state license, a mess for me in Florida, still don’t have a Florida license, almost 60 days, had to apply for an extension on my temporary plate, seems crazy! Will get it soon I hope!! Ryan was fabulous!! More
by dpritzkow49
Employees Worked With
December 03, 2019
Second poor experience with the service department i understand that no one is perfect and once in a while an occasional miss happens which happened two service appointments ago for me. I contacted Bo i understand that no one is perfect and once in a while an occasional miss happens which happened two service appointments ago for me. I contacted Boucher to let Gary know of the miss and he assured me it would be resolved the next time. Fast forward to the 'next time'. I brought my Escalade in for a few items - oil change, tire rotation, injector flush, warranty/recall, and an interior cleaning. It turned out I needed a new radiator which extended my expected one day of service over the weekend into the following Monday. This was OK. What was not OK was the fact that my tires were not rotated upon picking the vehicle up and the interior was not cleaned. How do I know the tires did not get rotated? My girlfriend managed to hit a curb with the left front tire and it took a gouge out of the sidewall and nicked the rim. When I received my vehicle the tire was in the exact same location and no one mentioned the tire gouge to offer a replacement (the tires were purchased at Boucher too and I purchased road hazard warranty). Needless to say I have lost faith and trust and will most likely never return. More
by Todd42
Employees Worked With
Gary
December 03, 2019
Excellent customer service I was greeted immediately upon entering the service area and escorted to a coordinator. Everything was handled smoothly, I felt appreciated and welcom I was greeted immediately upon entering the service area and escorted to a coordinator. Everything was handled smoothly, I felt appreciated and welcomed. They even took the time to address a question I asked after service was completed (an issue with the chime settings. appreciate the time spent trouble-shooting). Will definitely come back again for service. More
by VespersMom
Employees Worked With
unfortunately, I don't recall
December 02, 2019
service appointment very good experience -- very timely with service. communication was good. Service advisor and other people was friendly and available to help as neede very good experience -- very timely with service. communication was good. Service advisor and other people was friendly and available to help as needed and timely. More
by JERRYS1
Employees Worked With
service advisor
November 27, 2019
Excellent service Everyone I encountered was friendly, helpful and courteous. I am treated like family. I have always been impressed by the service I received excellent Everyone I encountered was friendly, helpful and courteous. I am treated like family. I have always been impressed by the service I received excellent service. More
by KKRAJEWSKI5MUK
Employees Worked With
Timothy Palmstein
November 27, 2019
New car purchase Your sales staff went all out to make us comfortable and happy to be at your dealership. Amanda called me within a half hr of my initial contact joe h Your sales staff went all out to make us comfortable and happy to be at your dealership. Amanda called me within a half hr of my initial contact joe hacker spent half the morning show casing what turned out to be the perfect vehical he worked out the best purchase option got the deal I was looking for. He gave me what your competitor couldn’t match. I am now a former crest customer an A+ experience thanks More
by DEANCROWDDS
November 27, 2019
Oil change I was very pleased with the service and the timing. I was in and out and made it to work on time/ahead of time. I was very pleased with the service and the timing. I was in and out and made it to work on time/ahead of time. More
by MICHELLEELLIS208
Employees Worked With
November 27, 2019
Low pressure, helpful, informative. Ryan was great - so different from the car buying experience we had in May at a different dealer when we bought my wife's car. Please see comments ab Ryan was great - so different from the car buying experience we had in May at a different dealer when we bought my wife's car. Please see comments above. More
by VIKING73730
Employees Worked With
Other Employees :
Not sure who else we met with, but all were great.
