Boucher Cadillac of Waukesha
Waukesha, WI
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Purchased 2010 DTS with seat damage. Status unresolved Purchased 2010 Cadillac DTS in October 2019. Front seat had damage to drivers seat leather, drivers side molding, and passenger seat molding. Promised Purchased 2010 Cadillac DTS in October 2019. Front seat had damage to drivers seat leather, drivers side molding, and passenger seat molding. Promised in writing that all issues with front seat will be addressed. My mistake was to take them at their word. Original Sales guy quit shortly after my purchase so he was of no help. I'm sure the only reason he worked there was to get his employee discount on his new jeep and according to him no one wants to purchase a Cadillac you only want to lease one because of how quickly they loose their value. I contacted Dan from the Service Department to see what the status was to the replacement of passenger side seat molding. According to Dan he was told by Keith the Used Car Manager that the seat molding replacement was not in my Sales agreement when in fact it was. He offered to glue the broken piece to remedy my situation. I'm sure his tool box consists of duct tape, glue, child proof scissors, and gloves to keep his hands clean. Seriously you are in charge of the Service Department and that is how you want to fix a Cadillac. You should be ashamed of yourself to discredit your profession with such an answer. When I originally called to inquire about this car I had several calls and text messages from the Sales guy. They are always your best friend at this point. Well anyways I went ahead and did the paperwork to purchase the car. That's where my mistake was. Never take pocession of a car or complete the paperwork unless you visually see everything has been resolved. I have made several inquiries about this and am ignored. There is no phone calls, no text messages, no email's no one there seems to care because my money is in their bank. My only recommendation is not to go to any Boucher dealership. Clearly there is no way to directly contact any Boucher owner so if you have any problems you have to voice your issues on public forum. Hope this is of help. More
Personal, professional service is outstanding Gary Hug exceeds all expectations in warmth and welcome together with professional service. The facilities are customer friendly too! A pleasure to Gary Hug exceeds all expectations in warmth and welcome together with professional service. The facilities are customer friendly too! A pleasure to have my car serviced at Boucher More
Leased a 2019 Cadillac XT4 Sport. Our 5th Cadillac! Everyone we have dealt with over the years have been great! Responsive, patient and made sure we were happy with our choice and ensured they answered Everyone we have dealt with over the years have been great! Responsive, patient and made sure we were happy with our choice and ensured they answered all our questions. From the Sales staff, to the parts staff and the service staff. More
Very patient I felt that they were all patient with their knowledge of the car and how to set up on-star, phone, and to be sure I had the right info before I left I felt that they were all patient with their knowledge of the car and how to set up on-star, phone, and to be sure I had the right info before I left the showroom. More
Very Good Very good. Things seemed to take longer than I would like and response time was slow. Other than that, it was a very good experience. Very good. Things seemed to take longer than I would like and response time was slow. Other than that, it was a very good experience. More
Excellent service, customer friendly, nice atmosphere. Quality service, professional approach, good communication. Nice waiting room, snacks, soda, coffee and relaxing atmosphere. Updates on the waiting ti Quality service, professional approach, good communication. Nice waiting room, snacks, soda, coffee and relaxing atmosphere. Updates on the waiting time for the vehicle. We appreciate the washing of our XT4 and it was also vacuumed out. Very nice! More
Simply the best! Keep coming back for more- Love Cadillac's and Boucher Cadillac Waukesha is excellent. Just purchased a new XT5 from Boucher Waukesha. Mr Kemp Keep coming back for more- Love Cadillac's and Boucher Cadillac Waukesha is excellent. Just purchased a new XT5 from Boucher Waukesha. Mr Kemp and his sales team ensure a fantastic customer experience! Thoughts that come to mind- knowledgeable, professional, fair, competitive, and consistently meets or exceeds expectations. Skylar Rauls is exceptional in his sales approach, product knowledge, and personal skills. I'd highly recommend this dealership if you're in the market for a vehicle. More
Fantastic! We returned last week to purchase our 2nd Cadillac from Boucher Waukesha. We traveled from Madison (again) to buy here, as we feel the dealership is f We returned last week to purchase our 2nd Cadillac from Boucher Waukesha. We traveled from Madison (again) to buy here, as we feel the dealership is far superior over our local Cadillac dealership. The staff are more down to earth and less "sales-man-y", which is very important to us when we are purchasing anything. We have had nothing but great experiences with Jim Z., our super-salesman, and also the other staff. We feel welcomed always when we stop in and we will be back in the future for our 4th Cadillac. We will not shop anywhere else, and we will only stop in when Jim Z. is working! =) (everyone else is fine, but when you find your sales person, you find your sales person!) More
Skylar's Exceptional Service I was extremely satisfied with the service my family and I received from the entire team at Boucher. I single out Skylar his personal attention to det I was extremely satisfied with the service my family and I received from the entire team at Boucher. I single out Skylar his personal attention to details and knowledge of the 2017 Cadillac series. With some prior preparation, we were able to complete the sales process in a few hours. Thanks Skylar, Scott, and the entire team at Boucher Cadillac for a job well done. Raymond Cyrus & Family More
2017 Cadi CTS - great deal Hello my name is Carlos and I was the owner of a 2012CTS Coupe AWD. I knew I liked n wanted the new 2017 CTS - Joe Hacker (best Salesperson) I have p Hello my name is Carlos and I was the owner of a 2012CTS Coupe AWD. I knew I liked n wanted the new 2017 CTS - Joe Hacker (best Salesperson) I have purchased a vehicle from by far...was able to find the perfect 2017 CTS (Black on Black) that best met my requirements - although I was knowledgeable on the new model features, Joe went over the entire vehicle making sure I could maximize the vehicle's potential. Furthermore, Mr. Joe Hacker was able to speak with the management group and not only was he able to get the highest top trade allowance limit for my 2012 CTS Coupe (which btw I also purchased) at Boucher Cadillac and Joe Hacker but he worked a very nice deal for me. I would recommend Joe Hacker and Boucher Cadillac to anyone in the market for a Cadillac or any vehicle in their inventory - Joe and Boucher Cadillac make it a satisfactorily experience. More