Boucher Hyundai of Waukesha

The driver was right on time getting car, courteous and brought back when they said they would. brought back when they said they would. More

In the moment I drove in the service department, it seem like there was nothing but chaos. After a while, and with little,if any greeting or direction, someone came up to tell me that somebody would be with like there was nothing but chaos. After a while, and with little,if any greeting or direction, someone came up to tell me that somebody would be with me in a minute. When I first met the service representative, I was startled that he was explaining to me that I should maybe want to pay for the next oil change for my new car because there was only 4 free and most people saved their free ones. What in the world was he talking about? And especially when I was on my first visit to this dealer. Also, I may want to get oil changes at 5,000 miles, not8,000. ( my sticker after I left says 8,000.) Then he showed me the waiting room where I was greeted by a large TV broadcasting FoxNews. One would think an intelligent business in this day and age would know better. Snacks were provided which was a nice touch along with a variety of cold/hot drinks. I got a crunchy granola bar which, after I opened it, crumbled all over on to the floor. It made we wonder what year they were purchased. Anyway, I am fairly sure I will not be back. Did I mention that my 8,000 mile new car check up…oil change and tire rotation took well over 2 hours?. I know you were busy but this is just way too long. I insisted that the other issues (minor) that I was having with the car be written in the file. Service guy advised me I had to make another appointment for anything other than the dealer agenda items. Suffice it to say, my 1st time visit was not satisfactory overall. More

Rob and Tim are the best, always serviced quickly and correctly. That is all the words correctly. That is all the words More

Unlike the service experience at the Genesis dealer in Janesville Wi; which was the worst service experience ever, our service experience at the Boucher Genesis dealer in Waukasha was absolutely top-notc Janesville Wi; which was the worst service experience ever, our service experience at the Boucher Genesis dealer in Waukasha was absolutely top-notch. The Genesis dealer in Waukesha under the leadership of Derrick the service writer/manager resolved our two month long service issue within two hours. Note that the remote Genesis Customer Care techs and engineers as well as the Janesville service dept took two months and never corrected the issue. The Waukasha Genesis dealer as stated was top rate and we will be taking our business to them moving forward. More

Our car was under the 10 year 100,000 mile warranty when our engine died. This should have been covered under warranty but was denied by Hyundai for lack of maintenance even though it had been fully maintai our engine died. This should have been covered under warranty but was denied by Hyundai for lack of maintenance even though it had been fully maintained. The dealer did not try to help at all basically washing their hands of it. They even told us to just join the class action suit against Hyundai. We specifically asked when purchasing the vehicle if we needed to do anything to support the warranty and were told we did not. The dealer was not only unhelpful but rude when we looking for help to try to get it covered. We never deal with Boucher dealership or Hyundai again. More

I had a great experience working with Darleen. We worked to get here to find the right options for me and the perfect vehicle. We worked to get here to find the right options for me and the perfect vehicle. More

Although my car required a part that wouldn't be available for a week, they happily gave me a practically new car to use. Service manager Derreck was outstanding. available for a week, they happily gave me a practically new car to use. Service manager Derreck was outstanding. More

Pleasant people. ....clean and efficient facilities. Our sales associate, Darlene, did everything she could to make us happy and comfortable. If you're looking for a H ....clean and efficient facilities. Our sales associate, Darlene, did everything she could to make us happy and comfortable. If you're looking for a Hyundai, give Boucher a call. More

Knowledgable, informative, low pressure. Matthew Mueller was a pleasure to work with. Very responsive to phone calls or texts. He made the whole process a great experience and celebrated wit Matthew Mueller was a pleasure to work with. Very responsive to phone calls or texts. He made the whole process a great experience and celebrated with me on getting the vehicle. I was very excited. More

Our sales team (Matthew and Ryan) were able to find a vehicle (in the area), bring to their lot, get it ready for delivery and put together a great lease package - All Within One Day - a great effort an vehicle (in the area), bring to their lot, get it ready for delivery and put together a great lease package - All Within One Day - a great effort and performance. We are very happy with Boucher and especially Matthew, our sales guy and will be happy to do business with them again in the future. More