Boucher Hyundai of Waukesha

Did unauthorized inspection. When for recall work only and they did unauthorized work. Not may customers in repair bays. When for recall work only and they did unauthorized work. Not may customers in repair bays. More

After my Mom passed, I took my Dad to see his only sister who lives in Waukesha. He lives in SC and I live in MO, and on the way north, the right front seemed to "pull" and made a grinding noise. The service who lives in Waukesha. He lives in SC and I live in MO, and on the way north, the right front seemed to "pull" and made a grinding noise. The service person said we're booked out 2 weeks, but I explained the situation and we were leaving in 2 days, they said if I could leave it they would get it in. They contacted me later that day stating they could not find anything wrong and I was good to go and did not charge me anything. That was so appreciated. Awesome staff. More

For the most part, the dealership was very professional and helpful. I bought two cars within one week. I love both cars. I am still disappointed by having to wait six weeks for a refund on a bad purc and helpful. I bought two cars within one week. I love both cars. I am still disappointed by having to wait six weeks for a refund on a bad purchase. I made with a warranty on the Porsche we can I bought. Deshay Henry has been very helpful. Supposedly they’re trying to contact me in regard to this refund but I haven’t heard . anything. More

What I thought was going to be a great experience turned out to be a complete disappointment. The guy who looked at my trade in was completely rude, disrespectful, and unprofessional. He spewed his disrespe out to be a complete disappointment. The guy who looked at my trade in was completely rude, disrespectful, and unprofessional. He spewed his disrespectful comments not only in front of me and the entire dealership BUT also in front of my 17-year-old daughter, who is experiencing her car buying process for the first time. I was completely embarrassed and extremely disappointed. Following my purchase, I immediately called the dealership the next business day to expressed some of my concerns and ask some questions and I was immediately met with condescending discussion and aggressive pushback. My only reason for calling was to have my concerns be heard and my questions be answered. Following that conversation, I had wish I wouldn’t have traveled over an hour and a half to this dealership I would’ve just stayed in my local county, where I know I would’ve been treated with a higher level of respect and appreciation for my business. I will not purchase any more cars from this dealership ever again, nor will I recommend them. Sincerely, Most disappointed customer! More

Very disappointed to say the least. I called to make my maintenance appointment along with the recall work and they stated I’d be there longer because of this but wouldn’t offer a loan I called to make my maintenance appointment along with the recall work and they stated I’d be there longer because of this but wouldn’t offer a loaner. I scheduled time off of work based on this. I then got there and they once again said due to the extra recall work I’d be there longer. Then while I was waiting my service rep ask me about several add-ons they could do which I declined. All of a sudden my car was done so when I checked out with that rep and commented that was quicker than promised she said they did not complete my recall work as the parts weren’t there. That didn’t make sense to me why I wasn’t told this prior to the two conversations setting this up. A week or so later yesterday that same rep called to let me know the parts were there it would take another 1 1/2 hrs and no loaner and so I said I’ll wait to my next oil change to take off time. She became very snotty with me asking “did so expect for them to hold onto my parts for 6 months”. First so all I drive a lot of miles through my job so 6 months is not correct. Second I don’t have to get my work doing there as i can get maintenance closer and more convenient. I just responded I’ll call back. Super poor customer non service. I won’t be coming back to this dealership except for recall work as I may have to get that done there. More

Always top notch service with no surprises. Modern facility and use technology to keep me in the loop. Very helpful getting videos of service needed. Modern facility and use technology to keep me in the loop. Very helpful getting videos of service needed. More

The new video clip with mechanics showing what problems are is amazing, helps me to communicate with my husband ! are is amazing, helps me to communicate with my husband ! More

Brake job was incomplete, could not drive the vehicle, boucher staff not helpful , will not get additional service at boucher. boucher staff not helpful , will not get additional service at boucher. More

Very helpful, friendly and nice setting up appointment and valet service. Super nice, polite, young man who picked up and dropped off my car. Great communication. To top it off it was super clean!!! and valet service. Super nice, polite, young man who picked up and dropped off my car. Great communication. To top it off it was super clean!!! This was my 1st oil change w/ valet service with my new Gv70. Best service experience I've had in ages. Thanks! More