Boucher Hyundai of Waukesha - Service Center

Very shiny and clean showroom and service department. I dealt with Alex for 9 weeks as I had a major warranty claim. His communication was regular and thorough. I enjoyed my loaner vehicle and appreci I dealt with Alex for 9 weeks as I had a major warranty claim. His communication was regular and thorough. I enjoyed my loaner vehicle and appreciate that it was available for me for most of the time I didn't have my car. I hope I don't have to go through this situation again, but Alex made the situation much easier. More

Devin is professional and puts in the effort. I was traveling at the time so communication was critical. I was traveling at the time so communication was critical. More

Tom was very helpful in resolving the issues that came up. I will return for my next service up. I will return for my next service More

Excelente algunos detalles pero bien la atención de Kerwin la parte mecánica está vez me dejó desilusionado Kerwin la parte mecánica está vez me dejó desilusionado More

Quick process and understanding staff Accommodate to our needs and worked out a deal for my family needs and worked out a deal for my family More

Car was in for factory recall. Since the fix the car has been back in 3 times with in 2 weeks. Got the car back and day later check engine light came on. Driving now with check eng Since the fix the car has been back in 3 times with in 2 weeks. Got the car back and day later check engine light came on. Driving now with check engine light. No too confident in bringing car back to this repair shop. More

Went in for a recall, an upgrade, 4 new tires and wheel alignment. We were checked in by a different associate because Thomas was not in yet. After checking in it took about 1 1/2 hours for Thomas to come alignment. We were checked in by a different associate because Thomas was not in yet. After checking in it took about 1 1/2 hours for Thomas to come talk to us to tell us you could not perform the recall and we have to come back. The appt was for the recall. We were then told about 2 hours later that only 3 tires came in when 4 were ordered. It took that long to let us know? Different tires had to get picked up from somewhere that was going to add time and cost more money. Not happy. After waiting at the dealership for 5 hours due to no rentals for us to use we had to pay more money because of the tires, had to make another appt for the recall. The update went smooth. This is the first time we had an unpleasant experience in being a customer for 10 years. We will work with Dan only moving forward. More

Alex’s communication was poor at best. He was dishonest about the work that was completed - he confirmed twice that the tires were rotated but I have a scratched rim and instantly knew the He was dishonest about the work that was completed - he confirmed twice that the tires were rotated but I have a scratched rim and instantly knew the tire rotation had not been done. I wonder if any of the work was actually done? I don't believe anything he said. Also, the exterior of my car was extremely dirty when I picked it up. More

The communication was absolutely terrible. I was never given a loaner vehicle like I was promised. Nobody would return my calls, and they had my car for 6 1/2 weeks. I am very unhappy with the I was never given a loaner vehicle like I was promised. Nobody would return my calls, and they had my car for 6 1/2 weeks. I am very unhappy with the service! The service manager, Dan as a manager was terrible!! I definitely just felt like a number and I did not feel like an important customer More

My car was recalled and upon inspection it was determined that a new part was needed which was not stocked. I was told it would take a week to get the new part and I would be contacted. 4 weeks later and I a that a new part was needed which was not stocked. I was told it would take a week to get the new part and I would be contacted. 4 weeks later and I am still waiting to hear! Why have a recall where it is known parts are needed and not stock them? More