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Boucher Hyundai of Waukesha - Service Center

Waukesha, WI

4.1
2,083 Reviews

2,083 Reviews of Boucher Hyundai of Waukesha - Service Center

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August 10, 2025

I will never do business with Boucher motors again. The pricing is ridiculous for the work provided. I'm also a lifelong Chevrolet owner. More

by Gary
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kerwin Ruiz
3.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 14, 2025 -

Boucher Hyundai of Waukesha responded

Thank you for your review, Gary. We're sorry you didn't have a better experience, and we'd like to address these issues with our team. If it's possible to discuss this matter in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Rob Heaney Service Manager 262-522-1000

August 09, 2025

I was pleased with the friendliness of the staff and concern with my satisfaction. I will be servicing my vehicle with them regularly. More

by Marker1225
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Fett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 09, 2025 -

Boucher Hyundai of Waukesha responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Boucher Hyundai of Waukesha. Rob Heaney Service Manager 262-522-1000

August 08, 2025

Arrogance seems paramount and solutions secondary. For a simple oil change - fine. Diagnosing an actual problem may take multiple trips and wasted time. More

by NOEMAIL23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Devin Timm
1.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Hanson
3.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 11, 2025 -

Boucher Hyundai of Waukesha responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide some more information, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Rob Heaney Service Manager 262-522-1000

August 08, 2025

Had poor experience at this dealer. Refused to cover faulty part under warranty. Went to other dealer and it was covered without problems. It was like they just don't want to do wa More

by CrackedPan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dan Doble
1.0
This rating includes all reviews, with more weight given to recent reviews.
Devin Timm
1.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Hanson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 13, 2025 -

Boucher Hyundai of Waukesha responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Rob Heaney Service Manager 262-522-1000

August 05, 2025

Greatest dealership experience I have had Great customer service and quick deal I loved how Boucher operated More

by bkunz20
Recommend Dealer
Yes
Employees Worked With
Thomas and Dennis
Aug 05, 2025 -

Boucher Hyundai of Waukesha responded

Thanks for sharing your thoughts about your experience with Boucher Hyundai of Waukesha. We appreciate your business and hope to see you again soon! Rob Heaney Service Manager 262-522-1000

August 02, 2025

Through check of my car. Very clean facility. Good snacks. Friendly staff waiting time was reasonable More

by MEL_HEIMER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kerwin Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2025 -

Boucher Hyundai of Waukesha responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Boucher Hyundai of Waukesha, we look forward to having you as a valued customer for many years to come! Rob Heaney Service Manager 262-522-1000

August 02, 2025

He was courteous and prompt getting me in and out which is appreciated You did not push unnecessary purchases and was respectful of my time More

by PHOUTT
Recommend Dealer
Yes
Employees Worked With
Kerwin Ruiz
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kerwin Ruiz
Aug 02, 2025 -

Boucher Hyundai of Waukesha responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Rob Heaney Service Manager 262-522-1000

July 25, 2025

Issue with the transmission that is requiring it to be replaced under warranty. Have been waiting a month for it to be replaced. Parts are in. I have to call the service representative for any updates. No More

by wflemming
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alex Hanson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2025 -

Boucher Hyundai of Waukesha responded

Thank you for your review. We're sorry you didn't have a better experience, and we'd like to address these issues with our team. If it's possible to discuss this matter in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Rob Heaney Service Manager 262-522-1000

July 25, 2025

Our sales rep was easy to work with and patient. He gave us space to decide. More

by KCARLEY0
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dominic Rauth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 25, 2025 -

Boucher Hyundai of Waukesha responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Rob Heaney Service Manager 262-522-1000

July 21, 2025

Boucher Hyundai of Waukesha helped my family and I get into our new Palisade. I can’t say enough about how helpful, knowledgeable and friendly everyone was at the dealership. I would highly recommend anyo More

by dtv627
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darlene Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nico Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 21, 2025 -

Boucher Hyundai of Waukesha responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Rob Heaney Service Manager 262-522-1000