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Boucher Nissan of Waukesha - Service Center

Waukesha, WI

4.5
882 Reviews
Call Service Center (262) 254-3975

882 Reviews of Boucher Nissan of Waukesha - Service Center

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January 31, 2023

By the time I got home light was back on. Do not know when I can get back in at this time. More

by CEDAYE580
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Amanda Madala
Report | Print
Feb 04, 2023 -

Boucher Nissan of Waukesha responded

Providing a positive experience is our top priority, so we're disappointed your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please reach out directly. We're sorry your visit didn't go as planned and would love the opportunity to connect with you and address your concerns once we've been able to get the whole story. John O'Brien, Service Manager 262-542-5500

January 27, 2023

I really enjoyed my experience at the dealership Lenny my sales guy was great and friendly. More

by SHANNONSANDERS343
Recommend Dealer
Yes
Employees Worked With
Lenny DiBrito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joel, Cole Bailey
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Jan 29, 2023 -

Boucher Nissan of Waukesha responded

Thank you for taking the time to share your thoughts on working with Lenny and our team. We're glad to hear we delivered such a great experience!

January 27, 2023

Sold me a truck and when I went to get service at their dealership 1 week later was told I needed new tires. Apparently what goes for safe tires at one of their dealership doesn't qualify as safe at anothe More

by TEACHERKEP
Recommend Dealer
No
Employees Worked With
Drew Harrig
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Archimede
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 01, 2023 -

Boucher Nissan of Waukesha responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please contact Drew Harrig, Sales Manager @ 262-542-5500. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

January 20, 2023

Pushed an expensive repair that was not needed, rather than evaluating other possible causes of the issue. This is the second time this has happened to me at this dealership More

by Reviewer200923
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Amanda Madala
Report | Print
Jan 23, 2023 -

Boucher Nissan of Waukesha responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. John O'Brien, Service Manager 262-542-5500

January 19, 2023

Service was great and timely. Personnel were very polite and respectful. I had no issues. More

by TAB1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Devin Timm
Report | Print
Jan 20, 2023 -

Boucher Nissan of Waukesha responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Boucher Nissan of Waukesha, we look forward to having you as a valued customer for many years to come!

January 17, 2023

Quick service- good check in/welcome from technician- Seemed to want to do a good job - okay check out process. More

by prawlins1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Garrett
2.0
This rating includes all reviews, with more weight given to recent reviews.
Drew Harrig
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Devin Timm
Report | Print
Jan 18, 2023 -

Boucher Nissan of Waukesha responded

Thank you so much for your review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Boucher Nissan of Waukesha to be a positive one. Please don't hesitate to reach out if you need anything else.

January 17, 2023

Did not feel like I received great service. Mostly trying to upsell me. Also for a simple oil change with an appointment took over 90 minutes. More

by Bkoz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Devin Timm
Report | Print
Jan 21, 2023 -

Boucher Nissan of Waukesha responded

We're sorry that you didn't have a completely satisfying visit. We'd love the opportunity to address any issues with our team here. Please reach out to John O'Brien at 262-545-5500 to discuss this further. Thank you for your time; hopefully, we can get to the bottom of this. John O'Brien, Service Manager 262-542-5500

January 11, 2023

I am extremely pleased with the service and attention to detail that I received at your dealership. From the time I pull in to the service department to the time I check out with the cashier and everything More

by scpiotrowski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Madala, Kyle Larsen
Report | Print
Jan 12, 2023 -

Boucher Nissan of Waukesha responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Boucher Nissan of Waukesha to be a positive one. Please don't hesitate to reach out if you need anything else.

January 06, 2023

Fantastic customer service at Boucher Nissan of Waukesha. They went above and beyond for me. More

by JimmyJohn2019
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Madala
Report | Print
Jan 06, 2023 -

Boucher Nissan of Waukesha responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Boucher Nissan of Waukesha, Jimmy, we look forward to having you as one of our valued customers for many more years to come!

January 06, 2023

Excellent customer service. On time, provides updates, no surprises, good staff retention, pleasant waiting room More

by Claudia.miscikowski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Madala, Selena Miller, Devin Timm, Kyle Larsen
Report | Print
Jan 08, 2023 -

Boucher Nissan of Waukesha responded

Claudia, Thanks for sharing your thoughts about your experience with Boucher Nissan of Waukesha. We appreciate your business and hope to see you again soon!

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