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Bourne's Auto Center

South Easton, MA

4.9
4,922 Reviews
Our partnership with DealerRater has allowed us to take our customers feedback and continue to improve our operations everyday. You may find dealers that have more reviews than Bourne's Auto Center but we can assure you that not only do we sell more pre-owned cars than any other dealer, new or used, our reviews are REAL! What do we mean? We don't pressure our customers to write review. For example we don't setup a kiosk at our dealership to pressure our customers into writing a review, we don't compensate our sales associates or customers to write reviews, and we don't tell our customers to give us all 5's. Lastly, we respond to EVERY review! If you had a positive experience write about it and tell your friends and family. If you didn't have the experience we demand of ourselves, call us!
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135 Belmont Street

South Easton, MA

02375

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Showing 4,922 reviews

December 19, 2017

Respectful Shawn is & was very kind, gentle, funny, hard working, & should be greatly appreciated. He made me feel very comfortable. I will highly recommend him More

by Quincyspa.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amy Ronan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew Cygielnik, Shawn Weir
Dec 19, 2017 -

Bourne's Auto Center responded

We could not agree more! Shawn is all of those things and we are fortunate to have him on our team. He appreciates your recognition and I can assure you it was his pleasure assisting you with your purchase. Your continued business and high recommendation is much appreciated. If you have any questions or concerns please do not hesitate to contact us. Thanks Again, Michael Kelley General Manager

December 18, 2017

Very Happy Kim Bailey was extremely friendly, informative, and professional I would highly recommend her to anyone looking for a car. I had just gotten into a ca More

by Kellieanne26
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 18, 2017 -

Bourne's Auto Center responded

WOW! Thank you for your amazingly kind words about our Sales Associate Kim Bailey. We could not agree more, she is a dedicated professional who is committed to a high level of customer service. We are fortunate to have her on our team. We also appreciate your recognition of our charitable giving campaign, we are fortunate we are able to give back in our community. If you have any questions or concerns please do not hesitate to contact us. Thank you for your business. Michael Kelley General Manager

December 18, 2017

My time with the people at Bourne was like being at home the I can't say enough about how well I was treated at Bournes they are awesome and very sufficient. It was just like being with family they are the sweet More

by Shorty
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Cygielnik, Sue Pereira
Dec 19, 2017 -

Bourne's Auto Center responded

WOW! Thank you for your business and for your amazingly kind words. We are so proud of our team for making you feel right at home. If we can be of any further assistance please do not hesitate to contact us. Thanks Again, Michael Kelley General Manager

December 17, 2017

Jeep of my dreams Came in with no car in mind, just knew a few specifications I needed. Jose helped me find exactly what I needed and I was driving away in my beautiful More

by Hill92
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew Cygielnik
Dec 18, 2017 -

Bourne's Auto Center responded

Looking good in that pre-owned Jeep! We are honored to have earned your business and your 5 star rating. You recommendation is extremely important to us and we look forward to providing those customers with the same "No Hassle" pricing and customer service commitment. If you have any questions or concerns please do not hesitate to contact us. Thanks Again, Michael Kelley General Manager

December 16, 2017

My experience at Bourne auto with Sean Weir My experience at Bourne auto was very fast and efficient. I went in for one specific car and I was driving it off the lot to my house in no time at al More

by GregM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Weir
Dec 16, 2017 -

Bourne's Auto Center responded

Thank you for taking the time to review your experience at our dealership. We are honored to have earned your business, your recommendation and your 5 star rating! The "fast and efficient" experience you described is exactly what we expect from our team. If you have any questions or concerns please do not hesitate to contact us. Thanks Again, Michael Kelley General Manager

December 15, 2017

Jose and David were excellent with helping me buy my first car. They made the whole process so easy and a lot less intimidating than it seemed. Bourne’s has exceptio More

by Dawndimarco5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Pair
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Olson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amy Ronan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 16, 2017 -

Bourne's Auto Center responded

Thank you for choosing Bourne's Auto Center for your pre-owned vehicle. Jose and David appreciate your recognition and amazing 5 star rating. If you have any questions or concerns please do not hesitate to contact us. Thanks Again, Michael Kelley General Manager

December 15, 2017

Bad customer service with no return busoness at all dealer sold the car to me after I found out many small problems inside the car. But they won’t talk to you or return your call no matter how many time More

by XXX
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jose Garcia
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 29, 2017 -

Bourne's Auto Center responded

I am sorry that your Sales Associate did not return your calls regarding the body work you required after an accident. It is certainly frustrating to us that we were unable to earn your continued business. We spoke to Jose and stressed the importance of customer service after the sale. As I stated to you, please feel free to reach out to me directly with any future automotive concerns or needs. Thank you for bringing this to our attention. Michael Kelley General Manager

December 15, 2017

Excellent, friendly and speedy service The great price quoted on the internet attracted us to the car ($1,000 under Kelly Bluebook.). As we could not come for it for a couple of days it wa More

by Wilf
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Machado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Trevon Hubbard
Dec 16, 2017 -

Bourne's Auto Center responded

Thank you for awarding us with 5 stars! Your experience with our Express Team is exactly what every customer should expect when shopping for and purchasing a vehicle from our dealership. We are honored we were able to earn your business and amazingly kind words. If we can be of any assistance please do not hesitate to contact us. Thanks Again, Michael Kelley General Manager

December 14, 2017

Excellent I bought 2 cars from Bournes auto. Sales and Service was excellent! May I suggest a further detailed of the explanation of the extended warranty total More

by Emily123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Machado
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mario Lee
4.0
This rating includes all reviews, with more weight given to recent reviews.
Kory Peterson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Sandler
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 16, 2017 -

Bourne's Auto Center responded

Thank you for your continued business! We appreciate you taking the time to review your experience and provide us with some feedback. We strive for a fully transparent buying experience and apologize if you were unclear about the total cost of the warranty. Our finance department would be more than happy to review your paperwork and answer any questions you may have. If you would like to do that or have any other questions or concerns please do not hesitate to contact us. Thanks Again, Michael Kelley General Manager

December 14, 2017

Great place, real pros Excellent service, very helpful and efficient. Kim was delightful, helpful and professional. 2nd car I have bought here and will continue to go there More

by BobB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 14, 2017 -

Bourne's Auto Center responded

Thank you for your amazingly kid words Bob! It was our pleasure assisting you with your purchase and we are honored to have earned your continued business. Kim appreciates your recognition. She is amazing member of our team and we are thrilled you feel the same way. If you have any questions or concerns please do not hesitate to contact us. Thanks Again, Michael Kelley General Manager

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