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Bourne's Auto Center

South Easton, MA

4.9
4,942 Reviews
Our partnership with DealerRater has allowed us to take our customers feedback and continue to improve our operations everyday. You may find dealers that have more reviews than Bourne's Auto Center but we can assure you that not only do we sell more pre-owned cars than any other dealer, new or used, our reviews are REAL! What do we mean? We don't pressure our customers to write review. For example we don't setup a kiosk at our dealership to pressure our customers into writing a review, we don't compensate our sales associates or customers to write reviews, and we don't tell our customers to give us all 5's. Lastly, we respond to EVERY review! If you had a positive experience write about it and tell your friends and family. If you didn't have the experience we demand of ourselves, call us!
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135 Belmont Street

South Easton, MA

02375

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Showing 4,942 reviews

November 10, 2017

Very nice experience David was our salesperson and was very accommodating during our visit. He took the time to fully understand our needs and adjusted accordingly. We wai More

by Ffdaveg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Parr, Matthew Cygielnik, Caroline Simmons
Nov 10, 2017 -

Bourne's Auto Center responded

Thank you for choosing Bourne's Auto Center for your pre-owned vehicle! We are thrilled our finance department was able to beat your credit union's rate and we were able to get you the best deal possible. We are honored to have earned your recommendation and your future business. If we can be of any further assistance please do not hesitate to contact us. Thanks Again, Michael Kelley General Manager

November 10, 2017

Busy Showroom, Good Indicator Although I didn’t purchase from Bourne, my overall experience was good. Sue P was the no pressure gal I dealt with, when I arrived to test the 2014 F More

by JoL
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sue Pereira
Nov 10, 2017 -

Bourne's Auto Center responded

Thank you for taking the time to review your experience at our dealership. We are certainly disappointed that we did not earn your business but we appreciate the fact we were able some incredibly kind feedback. If you need anything in the future we hope you will keep us in mind. Best of luck with your vehicle. Michael Kelley General Manager

November 09, 2017

Informative experience I feel like José Garcia took his time and didn’t rush me ,and every cars that i asked to see he graciously show me. More

by Pharah911
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Benner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 10, 2017 -

Bourne's Auto Center responded

Thank you for your business and for taking the time to review your experience with Jose. Jose is a dedicated professional who is committed to a high level of customer service. We are fortunate to have him on our team. If we can be of any further assistance please do not hesitate to contact us. Thanks Again, Michael Kelley General Manager

November 09, 2017

Efficient & Convenient Experience! Both Mario in Sales and Carlos in Finance were fantastic! We had a budget going in, we knew what we wanted in regards to vehicle type and they made i More

by Jay
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Machado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mario Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 10, 2017 -

Bourne's Auto Center responded

Thank you for your business Jay! We are honored to have earned your 5 star rating. Mario and Carlos appreciate your recognition and I can assure it was their pleasure assisting you. If you have any questions or concerns please do not hesitate to contact us. Thanks Again, Michael Kelley General Manager

November 09, 2017

Easy, organized, no games or haggling! I worked with Sue Pereira who was low key and did not pressure me. I can't stand sales-type people so for me she was perfect. The finance department w More

by felicity811
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Cygielnik, Sue Pereira
Nov 10, 2017 -

Bourne's Auto Center responded

Thank you for taking the time to award us with 5 stars! The "No Hassle" experience you described is exactly what every customer should expect when purchasing a vehicle from us. If we can be of any further assistance please do not hesitate to contact us. Thanks Again, Michael Kelley General Manager

November 08, 2017

Great car at great price . But I feel taken advantage of! My car battery died after 11 months in a vehicle with 12k miles. Tires were mint, engine was mint, and carfax were clean. Only problem was the battery More

by Cappy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
David Pair
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 14, 2017 -

Bourne's Auto Center responded

Thank you for your business and for bringing this to our attention. As a result of this review we were able to address your concern. If we can be of any further assistance please do not hesitate to contact us. Thanks Again, Michael Kelley General Manager

November 07, 2017

Another great experience This is the 3rd car I have purchased from Bourne's (2 for myself and 1 for my mom). Each time the experience has been great. Very easy to deal with More

by Banshee11
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Pair
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Machado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amy Ronan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 10, 2017 -

Bourne's Auto Center responded

WOW! Thank you for your continued business. We are honored to have you and your family as loyal customers. The experience you described with Amy, David and Carlos is exactly what every customer should expect. If you have any questions or concerns please do not hesitate to contact us. Thanks Again, Michael Kelley General Manager

November 07, 2017

THANKS!! Matt was so compassionate for my situation with my last car, Jose did not waste any time, getting me exactly into the cars I wanted to test drive. I w More

by Cieara Monteiro
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew Cygielnik
Nov 10, 2017 -

Bourne's Auto Center responded

Thank you for awarding us with 5 stars! We are honored to have earned your business and your future business. Matt and Jose appreciate the recognition. It was their pleasure assisting you with your purchase. If you have any questions or concerns please do not hesitate to contact us. Thanks Again, Michael Kelley General Manager

November 07, 2017

Great buying score I have bought 3 cars from Bourne’s. Great experience and easy transactions. David Pair was great to work with. His communication and follow through we More

by Pn1115
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Pair
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Machado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 10, 2017 -

Bourne's Auto Center responded

Thank you for your continued business! We appreciate you taking the time to award us with 5 stars. If we can be of any further assistance please do not hesitate to contact us. Thanks Again, Michael Kelley General Manager

November 07, 2017

Great experience and friendly Staff at Bournes Very Friendly and great atmosphere. Lowest prices for excellent used cars. They threw in the additional $300 key for me at no charge. highly recomme More

by chris1023
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Machado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tricia Cromwell
Nov 10, 2017 -

Bourne's Auto Center responded

Thank you for your business and your 5 star rating! It was a pleasure assisting you with your purchase. We are thrilled we were able to earn your recommendation and we look forward to providing those customers with the same "No Hassle" pricing and customer service commitment. If you have any questions or concerns please do not hesitate to contact us. Thanks Again, Michael Kelley General Manager

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