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Bourne's Auto Center

South Easton, MA

4.9
4,945 Reviews
Our partnership with DealerRater has allowed us to take our customers feedback and continue to improve our operations everyday. You may find dealers that have more reviews than Bourne's Auto Center but we can assure you that not only do we sell more pre-owned cars than any other dealer, new or used, our reviews are REAL! What do we mean? We don't pressure our customers to write review. For example we don't setup a kiosk at our dealership to pressure our customers into writing a review, we don't compensate our sales associates or customers to write reviews, and we don't tell our customers to give us all 5's. Lastly, we respond to EVERY review! If you had a positive experience write about it and tell your friends and family. If you didn't have the experience we demand of ourselves, call us!
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135 Belmont Street

South Easton, MA

02375

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Showing 4,945 reviews

June 17, 2016

Great customer service - no pressure just people helping with car buying. Was just looking for a car, took a test drive and decided not to get the car. Will be back for ce More

by djs
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Pair
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 17, 2016 -

Bourne's Auto Center responded

Thank you for taking the time to award us with a 5 star review! We are thankful for the opportunity to earn your business. We look forward to seeing you in the near future and will be ready to assist at anytime. If you have any questions or concerns please do not hesitate to contact David, he is more than happy to help. Thanks Again, Michael Kelley General Manager

June 17, 2016

Great experience! This was my first time buying a car and bourne's made it as painless as it could be. The customer service was great and the salesman we dealt with, Sc More

by Salberti03
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Santos
Jun 17, 2016 -

Bourne's Auto Center responded

We are honored to have assisted you with your first car purchase. It was an absolute pleasure assisting you. Scott appreciates your kind words and is thrilled you are loving the vehicle. If you have any questions or concerns please do not hesitate to contact us. Thanks Again, Michael Kelley General Manager

June 16, 2016

Bourne auto repair center Paul sandler is the best customer service representative for car services that I have met through out my mechanic shop life. Very helpful caring and h More

by Moe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Sandler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 17, 2016 -

Bourne's Auto Center responded

WOW! Thank you for choosing Bourne's Auto Center for your vehicle service needs. Paul is an amazing employee who is dedicated to a high level of customer service, we are very fortunate to have him on our team. If you have any questions or concerns please do not hesitate to contact us. Thanks Again, Michael Kelley General Manager

June 13, 2016

No fried baloney No hard-sell, no psychological wrangling, no phony stalling tactics (pleading case to Sales Mgr.). Just; like what you see, take it for a drive, let' More

by WichitaLineman
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Machado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Receptionist; so professional & nice, Mike Clark, Jake Nevens, Matthew Cygielnik
Jun 17, 2016 -

Bourne's Auto Center responded

WOW! We are honored to have earned your continued business. To have a customer return for 3 vehicles is absolutely amazing! Matt, Jake, Carlos and Mike all appreciate your kind words. We are thrilled you enjoy our "No Hassle" pricing and customer service commitment. If you have any questions or concerns please do not hesitate to contact us. Thanks Again, Michael Kelley General Manager

June 10, 2016

got a new car Both of the people we dealt with were very professional and helpful in the buying process. We were very satisfied with the experience of buying a car More

by Brian
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Saunders
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew Cygielnik
Jun 12, 2016 -

Bourne's Auto Center responded

Thank you for taking the time to review your experience at Bourne's Auto Center. Matt and Shawn appreciate your kind words. They are consummate professionals who are dedicated to a high level of customer service, we are fortunate to have them on our team. Your business and your recommendation are extremely important to us and we look forward to providing those customers with the same "No Hassle" pricing and customer service commitment. If you have any questions or concerns please do not hesitate to contact us. Thanks Again, Michael Kelley General Manager

June 08, 2016

Patient and helpful! I love this place. I hate dealerships usually, the high pressure, being trapped at a desk, let me get my manager bull crap! This is the opposite of More

by Colleen David
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Benner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amy Ronan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 09, 2016 -

Bourne's Auto Center responded

Thank you for choosing Bourne's Auto Center for your pre-owned SUV. We appreciate your kind words and your 5 star review. The experience you described is exactly what we expect from our team. John and Amy are incredible employees who are dedicated to a high level of customer service, we are fortunate to have them on our team. If you have any questions or concerns please do not hesitate to contact us. Thanks Again, Michael Kelley General Manager

June 05, 2016

Went looking for used car in my price range Everything was handled is a very professional manner, and my mother and I were extremely satisfied with the exceptional help from our sales man Trey. More

by Pball121
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Trevon Hubbard
Jun 05, 2016 -

Bourne's Auto Center responded

Thank you for choosing Bourne's Auto Center for your pre-owned vehicle purchase. We are thrilled you enjoyed our "No Hassle" pricing and customer service commitment. Your recommendation is extremely important to us and we thank you for your kind words. If you have any questions or concerns please do not hesitate to contact us. Thanks Again, Michael Kelley General Manager

June 03, 2016

Excellent service! I just bought my 2013 Terrain from Bournes. This was my second vehicle I have purchased here and have always received the best customer service here. More

by Kimandrews0805
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Machado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jake Nevens
Jun 05, 2016 -

Bourne's Auto Center responded

We are honored to have earned your continued business and your 5 star review! Jake and Carlos are amazing employees who are dedicated to a high level of customer service. They both appreciate your amazingly kind words. If you have any questions or concerns please do not hesitate to contact us. Thanks Again, Michael Kelley General Manager

May 28, 2016

poor sales service, management afraid to make a decision Bourne Sales rep did not hold car for me even though I had told him I was on my way in to buy it. I was in the store told my sales rep I was there to More

by disgruntled
Friendliness
Recommend Dealer
No
Employees Worked With
Trevon Hubbard
Jun 12, 2016 -

Bourne's Auto Center responded

We are sorry we were unable to earn your business. Our deposit policy was explained to you when you visited the dealership and test drove the vehicle earlier in the week on Tuesday. We apologize if there was a misunderstanding. It is unfortunate that when you decided to return to the dealership on Saturday another customer arrived before you and was test driving the vehicle and subsequently decided to purchase the vehicle. With over 400 vehicles in stock we typically have multiples of most makes and models which helps prevent these types of scenarios. I want to thank you for taking the time to review your experience and for the opportunity to earn your business. My sincere apologies it did not work out. Michael Kelley General Manager

May 28, 2016

Professional service The staff was helpful and professional. It is an easy dealership to work with and nice not to have to argue over price. We bought one car from there More

by Cape mom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Trevon Hubbard
Jun 02, 2016 -

Bourne's Auto Center responded

Thank you for taking the time to review your experience. Your kind words and your continued business mean the world to us! We are thrilled you enjoyed our "No Hassle" pricing and customer service commitment. If you have any questions or concerns please do not hesitate to contact us. Thanks Again, Michael Kelley General Manager

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