Back

Bourne's Auto Center

South Easton, MA

4.9
4,930 Reviews
Our partnership with DealerRater has allowed us to take our customers feedback and continue to improve our operations everyday. You may find dealers that have more reviews than Bourne's Auto Center but we can assure you that not only do we sell more pre-owned cars than any other dealer, new or used, our reviews are REAL! What do we mean? We don't pressure our customers to write review. For example we don't setup a kiosk at our dealership to pressure our customers into writing a review, we don't compensate our sales associates or customers to write reviews, and we don't tell our customers to give us all 5's. Lastly, we respond to EVERY review! If you had a positive experience write about it and tell your friends and family. If you didn't have the experience we demand of ourselves, call us!
Contact Dealership

135 Belmont Street

South Easton, MA

02375

Directions

By Type

Showing 4,930 reviews

April 16, 2016

awful customer service I found the car of my dreams and was very excited. The girl Amy contacted me via text. Since it took her 2 days to get back to me, I decided to go in. More

by melissa61579
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Other Employees : Alyssa Dowgos
May 07, 2016 -

Bourne's Auto Center responded

We are sorry to hear about your experience. We are incredibly disappointed that we were unable to earn your business. We met as a team to discuss your experience and recognized that the issue stemmed from the fact that the vehicle you were interested in sold before you arrived here. We had informed you of that before you arrived via text message and you elected to visit us anyway. We set aside some vehicles that were similar but unfortunately they did not fit your needs. In reading your text message correspondence with Amy, I am not sure that it could have been handled any better, she responded to all of your inquiries immediately and professionally. While reading through the text message correspondence you asked that we have a female assist you, which we provided. Again, we are sorry we were unable to earn your business or your recommendation. We used this review as a learning tool to improve. Thank you for the opportunity and for your honest feedback. Michael Kelley General Manager

April 16, 2016

Amazing experience! Quick, easy, with helpful staff and lots of options. I worked with Mario and he was the best! So so helpful made the experience so much easier than ma More

by Jfrey6272
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Apr 18, 2016 -

Bourne's Auto Center responded

Thank you for awarding us with a 5 star review! We are honored to have earned your business and your kind words. Mario is an amazing employee who is dedicated to a high level of customer service, we are fortunate to have him on our team. If you have any questions or concerns please do not hesitate to contact us. Thanks Again, Michael Kelley General Manager

April 15, 2016

Excellent service The overall experience could not have been better. The sales staff was friendly knowledgeable and very helpful. The finance manager made getting a lo More

by Garydhagar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Machado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Clark
Apr 16, 2016 -

Bourne's Auto Center responded

Thank you for choosing Bourne's Auto Center for your pre-owned vehicle purchase and financing. We are honored to have earned your business and your 5 star review. We look forward to assisting you with your next purchase. If you have any questions or concerns please do not hesitate to contact us. Thanks Again, Michael Kelley General Manager

April 14, 2016

So simple! Absolutely the most BS free experience in our car buying days. Alyssa was awesome, knew her stuff and got everything done perfectly and quickly. It he More

by Ethor12
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Alyssa Dowgos
Apr 16, 2016 -

Bourne's Auto Center responded

Thank you for taking the time to review your experience at our dealership. The experience you described "so simple" is exactly what expect every customer to experience at our dealership. Your business and recommendation are extremely important to us and we are extremely appreciative. If you have any questions or concerns please do not hesitate to contact us. Thanks Again, Michael Kelley General Manager

April 14, 2016

Pleasant experience Great experience here! Salesman David Pair was excellent! No pressure. Love my car. They fixed a few things we wanted done+alginment before we sign More

by Michelle89
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Mike Clark
Apr 16, 2016 -

Bourne's Auto Center responded

Thank you for business and your 5 star review. We are thrilled you enjoyed our "No Hassle" pricing and customer service commitment. It was a pleasure assisting you and David appreciates your kind words. If you have any questions or concerns please do not hesitate to contact us. Thanks Again, Michael Kelley General Manager

April 13, 2016

Great experience The purchase went smoothly. No pressure. They didn't try to sell us any extra's that we didn't want,. Our vehicle had just come in so it hadn't been t More

by hag911
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Pair
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Machado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amy Ronan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Sandler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 16, 2016 -

Bourne's Auto Center responded

We are honored to have earned your business and your 5 star review! We are thrilled you enjoyed our "No Hassle" pricing and customer service commitment. The experience you described is exactly what every customer should expect when purchasing a pre-owned vehicle from us. If you have any questions or concerns please do not hesitate to contact us. Thanks Again, Michael Kelley General Manager

April 13, 2016

Very positive Dave is very patient and knowledgeable was able to find us the car we wanted and did not pressure us in any way to make a hasty decision More

by Alanopt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Mike Clark
Apr 16, 2016 -

Bourne's Auto Center responded

Thank you for taking the time to review your experience at Bourne's Auto Center. David is a dedicated professional who is committed to a high level of customer service. We are fortunate to have him on our team for over 12 years! If you have any questions or concerns please do not hesitate to contact us. Thanks Again, Michael Kelley General Manager

April 12, 2016

No pressure sale Bournes Auto takes the pressure out of buying a car. The price on the window is their lowest price. They show you what your payment is and will try to More

by CadillacJack
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Apr 16, 2016 -

Bourne's Auto Center responded

Thank you for taking the time to award us with a 5 star review! Our team is here to assist you in finding the vehicle that best fits your needs. Our "No Hassle" pricing and customer service commitment is designed to get you the upfront pricing and payment in a manner that is simple, fast and friendly. If you have any questions or concerns please do not hesitate to contact us. Thank you for your business! Michael Kelley General Manager

April 07, 2016

Great experience Bourne was my first choice when I was looking for a new car. I like their no hassle policy and knowing what to expect to pay for the car. Trevon w More

by bm369
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Saunders
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Trevon Hubbard
Apr 09, 2016 -

Bourne's Auto Center responded

Thank you for making Bourne's Auto Center your first choice for a "new to you" vehicle! We are honored to have earned your business and your 5 star review. Trey and Shawn are excellent and they appreciate your kind words. If you have any questions or concerns please do not hesitate to contact us. Thanks Again, Michael Kelley General Manager

April 04, 2016

Perfect place to buy a car A good atmosphere with friendly and professional staff, the no hassle pricing is great. Had a great experience there and I'll recommend the place to a More

by Chantallm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Machado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Trevon Hubbard
Apr 05, 2016 -

Bourne's Auto Center responded

Thank you for choosing Bourne's Auto Center for your pre-owned vehicle purchase. We are thrilled we were able to earn your 5 star review. Your recommendation is extremely important to us and we look forward to providing those customers with the same "No Hassle" experience. If you have any questions or concerns please do not hesitate to contact us. Thanks Again, Michael Kelley General Manager

...
400
...