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Bourne's Auto Center

South Easton, MA

4.9
4,939 Reviews
Our partnership with DealerRater has allowed us to take our customers feedback and continue to improve our operations everyday. You may find dealers that have more reviews than Bourne's Auto Center but we can assure you that not only do we sell more pre-owned cars than any other dealer, new or used, our reviews are REAL! What do we mean? We don't pressure our customers to write review. For example we don't setup a kiosk at our dealership to pressure our customers into writing a review, we don't compensate our sales associates or customers to write reviews, and we don't tell our customers to give us all 5's. Lastly, we respond to EVERY review! If you had a positive experience write about it and tell your friends and family. If you didn't have the experience we demand of ourselves, call us!
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135 Belmont Street

South Easton, MA

02375

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Showing 4,939 reviews

January 10, 2016

They are a good dealership I liked no one came over and bothered you and when i was ready then they helped out. People there are great, Excellent place yes More

by stewart,lori1962
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Pair
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Machado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2016 -

Bourne's Auto Center responded

Thank you for taking the time to review your experience and for choosing Bourne's Auto Center for your pre-owned vehicle. It was a pleasure assisting you with your purchase and we are thrilled you enjoyed our "No Hassle" pricing and customer service commitment. If you have any questions or concerns please do not hesitate to contact us. Thanks Again, Michael Kelley General Manager

January 09, 2016

Grand Cherokee purchase professional staff and management team. Car was delivered in pristine condition. Process was quick and efficient. Carlos was particularly profession More

by jeepguy
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Carlos Machado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jake Nevens
Jan 10, 2016 -

Bourne's Auto Center responded

Thank you for choosing Bourne's Auto Center for you pre-owned vehicle purchase. Carlos and Jake are amazing employees who are dedicated to customer service. If you have any questions or concerns please do not hesitate to contact us. Thanks Again, Michael Kelley General Manager

January 08, 2016

Great Choice! My parents bought a car from Bourne's 10 years ago and now I bought one as well. Great customer service and they really try to help the customer as mu More

by Ronniquel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Saunders
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 10, 2016 -

Bourne's Auto Center responded

10 years ago, I sold your father his vehicle! We appreciate your continued business and your amazingly kind words. If you have any questions or concerns please do not hesitate to contact us. Thanks Again, Michael Kelley General Manager

January 07, 2016

Rethinking my earlier posting I left a scathing posting earlier because I was told that the battery which is having issues would not be replaced under warranty. I have had my vehi More

by CMT0028
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Brian Mountain
Jan 10, 2016 -

Bourne's Auto Center responded

Thank you for your honest and candid feedback. With over 40,000 vehicles sold over the past 15 years we are going to run into some of these types of issues. It is unfortunate when it happens, but we have a dedicated staff here 7 days a week to assist our customers. If you have any questions or concerns please do not hesitate to reach back out to us. Thank you for your business! Michael Kelley General Manager

January 05, 2016

Just amazing. To any of you who hesitate when thinking about a car buying experience, I have one word for you, BOURNES. From the first minute, when Tanya had my car More

by NickT71
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Machado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tanya Marsden
Jan 06, 2016 -

Bourne's Auto Center responded

WOW! Thank you for your business and your amazingly kind words about our team. Tanya and Carlos are fantastic employees who are dedicated to customer service, they appreciate your kind words. If you have any questions or concerns please do not hesitate to contact us. THANK YOU!!!! Michael Kelley General Manager

January 01, 2016

Very very good service. They were very helpful and honest through all the process. I have never been to a car dealer took care of everything for me. Every one was very poli More

by jetgirl8696
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Alyssa Dowgos
Jan 06, 2016 -

Bourne's Auto Center responded

Thank you for your business and for taking the time to award us with a 5 star review. We are thrilled you enjoyed your purchasing experience and you are already recommending our services. Carlos and Alyssa are amazing, we are fortunate to have them on our team. They appreciate your kind words. If you have any questions or concerns please do not hesitate to contact us. Thanks Again, Michael Kelley General Manager

December 31, 2015

Smooth Overall my experience here was really great. Jake was very tentative and responded very quickly via email and phone. The process was quick and reassur More

by Jg1027
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Jake Nevens
Jan 01, 2016 -

Bourne's Auto Center responded

Thank you for choosing Bourne's Auto Center for your pre-owned vehicle purchase. We are thrilled we were able to earn your 5 star review. It was a pleasure assisting you and we appreciate your patience with our internet issue. If you have any questions or concerns please do not hesitate to contact us. Thanks Again, Michael Kelley General Manager

December 29, 2015

Bought a 2014 ford fusion This is the first car I bought from Bournes and Shawn (sales rep) was great to deal with and was very patient with my many phone calls. Dave (finance) More

by Ginger
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Olson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shawn Weir
Jan 01, 2016 -

Bourne's Auto Center responded

Thank you for your business and for taking the time to award us with a 5 star review. We are thrilled you are enjoying your Ford Fusion and we were able to deliver your vehicle quickly. David Olson and Shawn Weir are dedicated professionals who are committed to a high level of customer service, we are fortunate to have them on our team. If you have any questions or concerns please do not hesitate to contact us. We look forward to seeing you for your next purchase. Michael Kelley General Manager

December 28, 2015

Super Easy and Awesome Experience I haven't bought car but would like to pen my experience in few words. I interacted with David Pair.. Cool sales man. Absolutely no push. Gave all inf More

by Car
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jan 01, 2016 -

Bourne's Auto Center responded

Thank you for the opportunity to assist you with your pre-owned vehicle search. We are thrilled you enjoyed our "No Hassle" pricing and customer service commitment. If there is anything we can help while you continue to search please do not hesitate to contact us. Your recommendation is extremely important to us, we appreciate it very much. Thanks Again, Michael Kelley General Manager

December 27, 2015

Unbelievable experience..So easy..No hassle The best overall experience ever for my wife and I when it came to buying a car We have had to buy a car a few different times over the past few yea More

by juliagulia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Benner
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Olson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 01, 2016 -

Bourne's Auto Center responded

WOW! Thank you for your business and your amazing 5 star review. It was a pleasure assisting you with your Honda Odyssey purchase and we are thrilled we had the vehicle that best fit your needs. It worked out awesome that you were able to take the vehicle in the same day, we shoot for that every time we sell a vehicle. If you have any questions or concerns please do not hesitate to contact us. Thanks Again, Michael Kelley General Manager

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