Bourne's Auto Center

Great Help This is my second car from the same dealership and I have had nothing but great experiences. This was the first with Mario. He was very helpful and ho This is my second car from the same dealership and I have had nothing but great experiences. This was the first with Mario. He was very helpful and honest with his opinion. After seeing a few cars in the lot he gave me all necessary information (ex. Car Fax report) to make a decision and set me up for a test drive. By the time I came back they had a quote for my trade and an example of what my payments could be. He made the whole process stress free and seamless. Even with a blizzard thrown in the middle of the purchase process he still was able to help me complete most of the paper work over the phone. It took two days, barely 48 hours, for me to be driving in my new car with a new licences plate. Can't say enough good things about my experience. Would highly recommend this dealership and Mario himself. More

No pressure, pleasant experience all around The atmosphere was relaxed and I didn't feel the uncomfortable pressure to buy that most dealers lay on. John was very helpful, searching all Bourne's The atmosphere was relaxed and I didn't feel the uncomfortable pressure to buy that most dealers lay on. John was very helpful, searching all Bourne's cars for ones that I might like, offering me options, and quickly throwing a plate on both cars I wanted to test drive. I came home, researched for better deals (there are none! Bournes prices are very competitive!), researched the dealer ratings, slept on it, then ultimately purchased a Maxima. Excited about the car, I contacted John several times and he replied to all calls/emails in a timely manner and was courteous and professional. When it came time to talk numbers, I insisted on having my trade-in paid off and I felt like John pushed to make that happen. I knew I was getting a great deal on the Maxima and my trade in was paid off (except for $13) so I was very satisfied with pricing and their willingness to satisfy my demands. When I sat down with Carlos and Dave O to finalize the deal, they discussed all options available for financing and warrantees, and then adjusted numbers as appropriate to get me into a price range I wanted in a loan term I was comfortable with. Overall, I am very satisfied with my experience with Bourne's auto! I even had a client notice my license plate holder and say "I've purchased 3 cars from them! All great experiences!" That gave me extra confidence that I'm working with the right dealer and I wouldn't hesitate to recommend Bourne's to anyone on the market. More

First time car buyer This was my first time ever buying a car and I didn't know where to start. I am only 20 years old and have very little credit. John did everything in This was my first time ever buying a car and I didn't know where to start. I am only 20 years old and have very little credit. John did everything in his power to help me, dealt with all my stupid questions, was friendly, efficient and made my experience so easy. I drove away 4 days after the start of my search in a 2012 Ford Fusion with a good feeling. Thank you to all of Bournes Auto, Carlos, and especially to John for making my dreams come true! More

Easy, Comfortable, Stress-Free Experience Mario Lee did a great job just letting me work out my own decision on which vehicle I wanted to purchase. He was friendly, attentive, and quick to get Mario Lee did a great job just letting me work out my own decision on which vehicle I wanted to purchase. He was friendly, attentive, and quick to get a plate on any car I was interested in. He also never hesitated to go to his supervisor with any questions or concerns I had. He made things very easy. Carlos Machado did my finance work and was fantastic. I went in with a pre-approval from my preferred bank, but Carlos was able to quickly get me a much better interest rate that was more than half of the rate I walked in with! He was very clear about all the numbers and made sure he was available to respond to my questions even after normal working hours. He really did an amazing job passing along my requests and answering my questions completely and clearly. Buying a car is rarely a fun process. However, I would go back to Bourne's over and over again because it was so simple, and I always felt like they were just working to help me rather than sell me. The staff was also extremely friendly and approachable. I'll be recommending Bourne's to any friend or family member who may be in the market! More

Stress Free Experience Went in to trade my car in. The easiest experience I have ever had with a dealership. John, was very to the point, pressure free but at the same time Went in to trade my car in. The easiest experience I have ever had with a dealership. John, was very to the point, pressure free but at the same time very attentive. Great experience. More

The complete package! I recommend Bournes used auto dealership to everyone I speak to. I was down and out in my old vehicle, barely able to live my life normally. I lived l I recommend Bournes used auto dealership to everyone I speak to. I was down and out in my old vehicle, barely able to live my life normally. I lived life this way until my car was literally on its last leg. Fast forward to last week, when I walked into Bornes and was greeted with a warm welcome. Mario Lee, my sales person, was very attentive and caring during the car buying process. He didn't push or assert me to purchase anything, and was willing to work with me. To give a little bit of a back story, I don't have the best credit. Carlos in Finance went the extra mile to ensure that I was placed into a car that was 1000 times better than what I was in and that it was in my budget. Mario and Carlos are class A people and I couldn't imagine doing business elsewhere. Thank you Bournes! More

They make it stress free. David Pair was the sales rep for our purchase of a 2012 Honda Accord last week. He was very helpful, and enabled my wife to make the purchase with eas David Pair was the sales rep for our purchase of a 2012 Honda Accord last week. He was very helpful, and enabled my wife to make the purchase with ease. More

Just great! John Benner was so helpful and kept me updated throughout the entire process. It was so easy and stress free! He deserves 5 stars !!! The entire staff John Benner was so helpful and kept me updated throughout the entire process. It was so easy and stress free! He deserves 5 stars !!! The entire staff is very nice as well. More

Absolutely Amazing Let me start off by saying this is by far the best dealership ever. Prior to going to Bournes I was turned down by so many other dealers to the point Let me start off by saying this is by far the best dealership ever. Prior to going to Bournes I was turned down by so many other dealers to the point I almost gave up. The staff is beyond professional, caring, understanding and helpful! They truly want what's best for the buyer and are very realistic and upfront when helping you to get your new dream car. They have unbelievably great quality cars at terrific prices and work with you to get you what you want and unlike other dealers what they want you to have. I've had my Mercedes for 8 months now,so far I've had no problems and on top of that received an amazing warranty. Bourne's has to be your first stop when you begin your new car shopping. I highly recommend this dealership! More

Overall Good Experience Overall had a good experience with Bourne and would absolutely buy from them again. The only issue I had was with customer service and follow up. Af Overall had a good experience with Bourne and would absolutely buy from them again. The only issue I had was with customer service and follow up. After multiple calls to the sales associate and no call back, I unfortunately had to call the sales manager. I hate to go above the associate but after this going on for almost 6 months it was time to stop waiting and have issues addressed. They still owed me items from when I purchased my vehicle 6 months prior. After leaving a message with the manager I received a call back within hours and received very prompt service. The loan department was AMAZING and really worked with us to get us the best deal. Definitely recommend and will see them again the the future. More