Bourne's Auto Center

Bournes continues to shine for a thrid time This is the third time we've purchased a vehicle from Bournes over the page 7+ years and each time we've had the best customer experience as well as s This is the third time we've purchased a vehicle from Bournes over the page 7+ years and each time we've had the best customer experience as well as some of the best prices. Our prior two cars (a 2001 BMW and a 2007 BMW) were in great shape and we only had to put normal maintainence into them (knock on wood). We just traded in the 2001 (receiving a very fair price from Bournes, another plus). John Benner was very helpful and went over many of the choices we had available (as we test drove several vehicles). Based on the experiences we've had over the years (and the reason why we keep coming back), I would highly recommend working with Bournes if you're in the market for a "new to you" vehicle. They take the pressure out of the experience and do everything possible to match you with a vehicle you'll love. More

Quick professional straight forward. very organized, quality vehicle at a good price. 2012 Cadillac CTS. purchase went very smooth and quick. will return to purchase my next vehicle at Bo very organized, quality vehicle at a good price. 2012 Cadillac CTS. purchase went very smooth and quick. will return to purchase my next vehicle at Bournes. I've worked for a few car dealers throughout my career in both service and collision departments. i am intimately familiar with how new and used car dealerships operate. In my opinion Bournes Auto has by far the best approach to how this should be done. No sales pressure, and no pricing games. allows the purchase to be very straight forward. and the cars sell themselves. The Quality of the inventory and selection as well as the ability to use their website to look at specific vehicles and identify exactly what your looking. i went to Bournes Auto and already knew the car i was going to purchase. Sales rep David Pair was very approachable and knowledgeable and answered all my questions. More

General Manager was outstanding-Outstanding Customer Service I have never written a review before but felt compelled to write about my first experience at Bourne's, especially with the General Manager Mike Kelle I have never written a review before but felt compelled to write about my first experience at Bourne's, especially with the General Manager Mike Kelley. Purchased a Volvo XC90 end of October 2014. Had followed this vehicle from a previous dealership when it was sold to Bourne's. It had a few mechanical issues when I test drove at previous dealership and when I first test drove it at Bourne's it still had the same issues but they were in process of servicing it. I informed the salesperson that I was interested but wanted the issues to be resolved. When I returned to test drive vehicle again the salesperson had given his notice and was no longer working there. The vehicle still had a few issues after second test drive and there had been miscommunication from the saleperson in regards to the transaction. So I reached out to Mike Kelley General Manager via email. Mike responded to my email within 10 minutes even though it was after hours and informed me he would look into the issues and get back to me. Mike did get back to me the next day and proceeded to go above and beyond my expectations as a manager of a dealership. He did everything he could do to make sure that I was going to be happy with the vehicle and the transaction. He kept me updated on everything that was being done and responded to any inquiries I had. He even test drove the vehicle several times himself. When I returned for a third test drive, he drove with me and when there was a vibration during high speed driving he made sure the service department went through it again, got another pair of new tires and had a high speed balance. He then drove the vehicle down to a place halfway between my home and dealership to have me test drive it again and to make sure I was completely satisfied. There was no pressure tactics. He was very professional. This experience showed what kind of person he is and that Bourne's truly values their customers and their reputation. This more than made up for the initial inconvenience that I experienced and I would highly recommend Bourne's to anyone looking for a great customer experience. Mike followed through with everything he said he was going to do. It's easy to provide good customer service to a customer when everything goes right but when things don't go perfectly the response and how its handled is what counts and I give Bourne's and Mike Kelly 5 stars. I am very happy with my vehicle. More

Best experience ever at Bourne's! Many thanks to Shawn and Carlos for their outstanding customer service I received. Up until now,I would never go to a dealership to buy a car, but now Many thanks to Shawn and Carlos for their outstanding customer service I received. Up until now,I would never go to a dealership to buy a car, but now I wouldn't go anywhere else to buy a car. Thank you for making this a fantastic experience! WOW ?? More

Best experience ever at Bourne's! Many thanks to Shawn and Carlos for their outstanding customer service I received. Up until now,I would never go to a dealership to buy a car, but now Many thanks to Shawn and Carlos for their outstanding customer service I received. Up until now,I would never go to a dealership to buy a car, but now I wouldn't go anywhere else to buy a car. Thank you for making this a fantastic experience! More

Best Dealer in the South Shore area Went in to look at a car over the weekend, went back on Monday and closed the deal. Service was great, everyone was very professional. Paperwork was w Went in to look at a car over the weekend, went back on Monday and closed the deal. Service was great, everyone was very professional. Paperwork was was a breeze and they took care of all the RMV hassle. More

Great experience - very straight forward We'd had a bad experience with another dealership, so when our mechanic recommended Bourne's we were a bit skeptical. He was right - Bourne's is aweso We'd had a bad experience with another dealership, so when our mechanic recommended Bourne's we were a bit skeptical. He was right - Bourne's is awesome. Everyone we worked with was honest, courteous and professional. And we got a great deal on an excellent vehicle. It was well worth the drive! More

Love This Place! Six Time Car Buyers Here! My parents have always loved this dealership and I have just finished purchasing my second car at Bourne's. Even though I now live in Western, Mass., My parents have always loved this dealership and I have just finished purchasing my second car at Bourne's. Even though I now live in Western, Mass., I make the trek out here just because their business is so great. Mario helped us out with this particular purchase and he was wonderful! So kind and accommodating. I was unsure about my ability to afford the Honda that I really wanted and he did everything he could to get a very good price for my trade in. When I decided last minute (a half hour before they closed on a Friday evening) that I wanted to pick the car up the next Saturday morning, I figured I would just be signing the paperwork and picking it up Monday at best. Boy was I wrong. I was in and out of there in not 20 minutes. Everyone was extremely kind and my car was tediously detailed and ready to go! I can't say enough good things about this place. I am looking forward to helping my boyfriend choose his next vehicle here in a next few months. This has always been my mom and dad's place to buy cars and now it will surely be my family's, too!! More

Used Car Purchase - Great Service This was my first time buying a car and I had a very great experience. My dealer was extremely helpful and friendly. I ended up with the car I wanted This was my first time buying a car and I had a very great experience. My dealer was extremely helpful and friendly. I ended up with the car I wanted at a great price. I will defiantly recommend Borne's to all my friends and family! More

An Astounding Experience I had been shopping around for vehicles for a few months, knowing my then current lease was coming due when a friend recommended Bourne's. I wasn't su I had been shopping around for vehicles for a few months, knowing my then current lease was coming due when a friend recommended Bourne's. I wasn't sure if I was going to get a new or used car. I took a look at there site and found a vehicle I thought I could only dream of affording. I decided to call Bourne's and see if I could take the vehicle for a ride and see how it was. I was lucky enough to get David Pair on the phone who said he would have the car up front waiting for me, and he did. I took the car for a ride, and a few days later I decided to purchase it after doing my research and talking to David about the vehicle. (Which was in great condition.) Upon starting the purchase process Bourne's employees walked me through the entire process with a smile and friendly attitude. David showed me where I can sit, and use there WiFi, while they look for the best rate for me to finance the vehicle at. Carlos Machado took me through everything from what my APR was to GAP insurance and extended warranties giving me all the information to make an educated decision that I was confident in. After all the paperwork was done, they cleaned the vehicle, register it and off I went. I was fortunate to meet Mike Kelley as well. We talked while the car was being registered, cleaned, etc, and he gave me even more confidence in my purchase discussing with me some of the items that they look over in the inspection of the vehicle, and the care the take with all there vehicles, and care they give to there customers. While the deal was already done, he kept the experience going and made me comfortable in not only my purchase, but that they can handle anything that comes in the future regarding the car, or future cars. All I can say is the experience was phenomenal! I definitely recommend these guys, and will be back for my next car. More