Bourne's Auto Center

Service Perseverance; overcoming all obstacles!!! Many thanks to Kevin Bates, who went above and beyond to overcome every issue that came between myself and the 2007 Passat Wagon I purchased. From hav Many thanks to Kevin Bates, who went above and beyond to overcome every issue that came between myself and the 2007 Passat Wagon I purchased. From having my voicemail not working for 5 days, to someone else putting a deposit down and then abandoning it, to my insurance company unable to find me due to the policy being under my wife's hyphenated name. Kevin always had a smile, a solution and never gave up. It is through his efforts that in just a week from seeing the car listed on Carfax, it's now parked in our driveway. I might also mention the 36 mo./36,000 mi. service protection for my vehicle from Bourne's Auto Center, gave enormous peace of mind. (this includes a free loaner car) We are already looking at replacing my wife's car, with a Great Deal from Bourne's! More

Best ever My husband's car was totaled and we needed to get one fast for him to get back and forth to work, I was told to go to this dealership and to see a gen My husband's car was totaled and we needed to get one fast for him to get back and forth to work, I was told to go to this dealership and to see a gentleman named John Benner. From the second I walked into the office I was made to feel like I was a friend. John told me about the vehicle that I was thinking of. When I say he told me about it I mean everything. I have dealt with a lot of car dealers in my life and they all talked so fast and would not listen to or answer any questions I had. That is not what happened when I dealt with both John and Andrew, they listed and even helped me get everything done in one day. I will recommend both of them to anyone that is looking for a used vehicle. If you are in the market for car and want a great deal without the usual car salesman garbage go to them. More

Great Experience For a first time purchasing a car, I have to say that the customer service was great. There wasn't any pressure whatsoever and they met our standards For a first time purchasing a car, I have to say that the customer service was great. There wasn't any pressure whatsoever and they met our standards in the end. David Pair was a pleasure to deal with. I would definitely do business at Bourne's again. More

Quick n Easy Overall great experience David Pair and Carlos Machado did a perfect job they was very straight foward and worked really hard to get everything done r Overall great experience David Pair and Carlos Machado did a perfect job they was very straight foward and worked really hard to get everything done real fast... Highly recommended!!!!! More

Low pressure low prices high happiness John was so knowledgable about the car ran me through the carfax service history and made sure i got the car i wanted. Carlos didnt explain the warran John was so knowledgable about the car ran me through the carfax service history and made sure i got the car i wanted. Carlos didnt explain the warranties, he gave tge definition of each one. I knew everything i was signing and left with no questions. Wish i came here for my first car and everyone after that. Gotta start somewhere, 2013 altima seems like a good place. More

Great customer sevice! Over the past month I have visited many other local car dealers in the area. All seemed to give me a large sales pitch on their dealership and why it Over the past month I have visited many other local car dealers in the area. All seemed to give me a large sales pitch on their dealership and why it was the best blahh blahh blahh. This day in age computers really allow you to understand and compair prices for the vehicle and know what is a fair price. The only thing I was concerned with is the total price of the car and it's history. They would ask how much I wanted to pay a month from the start, if I had a trade, and all I wanted to do was get to the point. When I showed up at Bourne's Auto it was a Saterday and to be honest it looked extremely busy and I was expecting one of your sales associates to come running over trying to cram a company moto down my throat. I was impressed that I got time to browse your vehicles without being distracted by an employee. When I was ready to ask some questions I went inside and was greeted by Jake. From the beggining he was extremely friendly and answered the questions I had without trying to direct the conversation. When asked if I could take the car for a spin he got the keys and had the car up front and waiting. I really like how Bourne's also allows you to drive by yourself. It again doesn't cause distractions and allows you to get a great feel for the car without having more sales pitches. Other dealerships make you feel almost trapped like this is the time to get all of the bases covered about why you should buy with them. It actually makes me want to rush back because I am now annoyed rather than really testing out the car. When I returned Jake was there (again a busy day and making time for everyone) and let me know that the car is a no hassle price. The price we have listed is the sales price. But he took the concerns that I had with the vehicle and said they would be addressed by his team and would have them fixed(door dent, tail light crack, interior headrest rip) He made me feel no commitment by putting a deposit down and arranged for an appointment with my mechanic down the street. He was always available or called back immediately during the week of calling about how the car was coming along with fixes and was extremely friendly. My mechanic had also added a few more items and Jake reassured me that any concern found to please let him know and he would have them looked at. Everything I was concered with was fixed. (All cosmetic) My experience at Bourne was great and a dealership is represented by your experience with the sales team. Jake was the best by far compaired to all local dealers I had delt with. At nopoint through my entire experience did I feel rushed or had irrelevant conversations that was trying to give me a sales pitch. Jake was straight to the point, friendly, and accommodated all my requests as he said he would and when he would. To be honest I almost never complete surveys unless I have a complaint but I had to let you know I was impressed with my experience. I will absolutly be coming to Bournes in the future and will be telling people to ask for Jake. Thank you for giving me a great experience and I feel Jake provides the no hassle ideology that Bourne's Auto promotes. Thank you Jake for my 2012 VW Jetta! More

No pressure This is our second purchase from Bournes. I would highly recommend them to all of my friends and family. The pricing is very competitive and the no pr This is our second purchase from Bournes. I would highly recommend them to all of my friends and family. The pricing is very competitive and the no pressure approach is great. More

Overall great experience I don't like car shopping. Bournes changes that experience. And, David Pair makes it even better. David was very helpful, professional, and responsive I don't like car shopping. Bournes changes that experience. And, David Pair makes it even better. David was very helpful, professional, and responsive. He was aware of our deadlines and time commitments and worked hard to make sure we met them. While waiting to speak with the finance manager, I could see David working just as hard for other customers, as well. I always recommend Bournes and will continue to do so. More

best car buying experience to date! They made everything so easy. Dave Pair was my salesman and he was nothing short of outstanding! He didnt push, and he made sure I had everything I ne They made everything so easy. Dave Pair was my salesman and he was nothing short of outstanding! He didnt push, and he made sure I had everything I needed and wanted. It was the first time buying a car wasnt stressful and a nuisance. Without a doubt, THIS is the dealership to go to for a NO HEADACHE transaction ! More

Made it so Easy and Had the Best Prices Around! I needed a car quickly - I found the car I wanted and shopped around online for a decent deal and found Bourne - the prices were so much lower I almos I needed a car quickly - I found the car I wanted and shopped around online for a decent deal and found Bourne - the prices were so much lower I almost thought it was a scam. I test drove with no pressure - I had no car or ride to the dealership so they picked me up at my place of employment and I bought the car. So easy. Shawn Weir was a great salesman. They register it right there too. Highly recommend. More