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Bourne's Auto Center

South Easton, MA

4.9
4,942 Reviews
Our partnership with DealerRater has allowed us to take our customers feedback and continue to improve our operations everyday. You may find dealers that have more reviews than Bourne's Auto Center but we can assure you that not only do we sell more pre-owned cars than any other dealer, new or used, our reviews are REAL! What do we mean? We don't pressure our customers to write review. For example we don't setup a kiosk at our dealership to pressure our customers into writing a review, we don't compensate our sales associates or customers to write reviews, and we don't tell our customers to give us all 5's. Lastly, we respond to EVERY review! If you had a positive experience write about it and tell your friends and family. If you didn't have the experience we demand of ourselves, call us!
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135 Belmont Street

South Easton, MA

02375

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Showing 4,942 reviews

November 11, 2014

Great buying experience! My uncle is retired and lives on Cape Cod. He had been shopping for late model BMW's at his local BMW dealership. I went with him to drive three cars More

by avendier
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nov 12, 2014 -

Bourne's Auto Center responded

Thank you for your thorough review and awarding us with 5 stars. David has been with us for 10 years and he is a true professional who provides a "No Hassle" pricing and customer service commitment to every customer. It was a pleasure assisting you and your uncle with your purchase and we truly appreciate your business and your kind words. If you have any questions or concerns please do not hesitate to contact us. Thanks Again, Michael Kelley General Manager

November 08, 2014

Good samesman, Good Dealership The trade in was a fair price and the used vehicle purchased was in good shape and a good price. Good hours and they are not too pushy on their extend More

by Renato Avellani
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nov 12, 2014 -

Bourne's Auto Center responded

Thank you for your business and for awarding us with a 5 star review. We are thrilled you enjoyed our "No Hassle" pricing and customer service commitment. If you have any questions or concerns please do not hesitate to contact us. Thanks Again, Michael Kelley General Manager

November 08, 2014

Great Experience I feel I got a great car for a great price. I traded in two vehicles and feel I received a fair trade without hours of negotiating. Because I traded i More

by DanP919
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jake Nevens
Nov 12, 2014 -

Bourne's Auto Center responded

Thank you for taking the time to review your experience and awarding us with 5 stars! Your "No Hassle" experience is exactly what we expect from our team every day. It was a pleasure assisting you with your purchase and we look forward to assisting you again in the future. Thank you for your business. Michael Kelley General Manager

November 07, 2014

Re-review of my Volvo Purchase I am re-writing my review of my purchase of my Volvo. I recently had written a bad review for Bourne Auto when I discovered that I had tires that were More

by Monomoscoy1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nov 08, 2014 -

Bourne's Auto Center responded

Thank you for taking the time to amend your previous review. This is a great example of how the online review system should work and why we are committed to DealerRater's certified program. When a customer has an issue, we want to help! This is why DealerRater is our preferred online review source, because they allow us a reconciliation period to help resolve the situation with the customer. Other online review sites do not have the same philosophy, thus turning into a "bash" site with virtually no credibility from the consumer or businesses. If you have any questions or concerns in the future, please do not hesitate to contact us. Thank you for your business and we look forward to assisting you with your next purchase. Thanks Again, Michael Kelley General Manager

November 02, 2014

No hassles Our experience with our sales man (John Benner) and financing (Andy Gesner )was super. No hassles, no aggressiveness. They were patient no matter how More

by ljmd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Andrew Gesner
Nov 08, 2014 -

Bourne's Auto Center responded

THANK YOU! We are honored that you choose our dealership for your pre-owned vehicle purchase. It was a pleasure assisting you. We are fortunate to have two professionals(Andy and John) who are committed to providing our customers with a high level of customer service ! If you have any questions or concerns please do not hesitate to contact us. Thanks Again, Michael Kelley General Manager

November 01, 2014

Why go anywhere else? My experience at Bournes could not have been better. The trade in value of my car was better than any other dealer offered. The price of the car I pur More

by Mark1967
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nov 08, 2014 -

Bourne's Auto Center responded

WOW! Thank you for your business and your kind words. We are thrilled you enjoyed our "No Hassle" pricing and customer service commitment. It was a pleasure assisting you with your purchase. If you have any questions or concerns please do not hesitate to contact us. Thanks Again, Michael Kelley General Manager

October 30, 2014

Car buying made easy I had an exceptional experience at Bourne's Auto Center recently. My husband and found exactly what we were looking for on their website. At the time, More

by SMCLiz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Andrew Gesner
Nov 08, 2014 -

Bourne's Auto Center responded

Thank you for awarding us with a 5 star review. We greatly appreciate your business and your kind words. It was a pleasure assisting you with your pre-owned vehicle purchase. If you have any questions or concerns please do not hesitate to contact us. Thanks Again, Michael Kelley General Manager

October 26, 2014

Best car experience in my opinion. This is our second time here and we love cars that we get from here along with the no hassle price. We drive about an hour to get here because it's wo More

by jbergstrom01752
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oct 28, 2014 -

Bourne's Auto Center responded

Thank you for your returning for your second vehicle. We truly appreciate your business and your kind words. Your recommendation is extremely important to us and we look forward to providing those customers with the same "No Hassle" commitment to customer service. If you have any questions or concerns please do not hesitate to contact us. Thanks Again, Michael Kelley General Manager

October 26, 2014

The level of servicer and quality is second to none. From start to finish Bourne's and its team treated me like I was the only customer on the lot. The salesman I worked with was great, and the finance d More

by brian.downs.92
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Weir
Oct 28, 2014 -

Bourne's Auto Center responded

Thank you for your 5 star review! We are thrilled that you enjoyed your car buying experience. It was a pleasure assisting you and we are grateful that you chose Bourne's Auto Center for your pre-owned vehicle. If you have any questions or concerns please do not hesitate to contact us. Thanks Again, Michael Kelley General Manager

October 25, 2014

2nd Excellent Experience We had such a great experience with our first purchase from Bourne's, we went back and purchased a second vehicle. This time we purchased a 2011 Audi More

by IQ09
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oct 25, 2014 -

Bourne's Auto Center responded

Tim and Sherry, Thank you for your repeat business! This a great review of your experience given that you purchased the vehicle over 20K miles ago! These are great stories for us to hear because it speaks to the quality of the vehicles we sell. Often our reviews are about the customer experience and rarely about the product. If you read through our reviews, positive and negative, you will never find any issues regarding the quality of product, that is hugely important. If you have any questions or concerns please do not hesitate to contact us. We look forward to seeing you again in the future! Thanks Again, Michael Kelley General Manager

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