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Bourne's Auto Center

South Easton, MA

4.9
4,942 Reviews
Our partnership with DealerRater has allowed us to take our customers feedback and continue to improve our operations everyday. You may find dealers that have more reviews than Bourne's Auto Center but we can assure you that not only do we sell more pre-owned cars than any other dealer, new or used, our reviews are REAL! What do we mean? We don't pressure our customers to write review. For example we don't setup a kiosk at our dealership to pressure our customers into writing a review, we don't compensate our sales associates or customers to write reviews, and we don't tell our customers to give us all 5's. Lastly, we respond to EVERY review! If you had a positive experience write about it and tell your friends and family. If you didn't have the experience we demand of ourselves, call us!
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135 Belmont Street

South Easton, MA

02375

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Showing 4,942 reviews

August 24, 2012

Hello, my name is Jay Brazer and I recently purchased a used vehicle from Bourne's Auto in South Easton, Massachusetts. My experience with Bourne's was everything it should of been and more when purchasing More

by Jay.Brazer77
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sep 04, 2012 -

Bourne's Auto Center responded

Jay, Thank you for taking the time to review your experience. We are honored to have helped you through your first vehicle purchase. If you need anything at all please do not hesistate to contact myself or Dave. Thanks Again, Michael Kelley GM

August 18, 2012

All I can say is THANKS ALOT! My family has purchased 7 vehicles from Bourne's over the years and I made the poor decision of actually "looking elsewhere" for my latest purchase (Bourne's didn't have any C More

by foreignbishop
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 04, 2012 -

Bourne's Auto Center responded

WOW! This is the experience we strive to have all of our customers experience. This review will be posted right next to the Brady Jersey for sure! Thank you for taking the time to review your past experiences. Thank you for your repeat and referral business over the years. Our customers are the biggest part of our growth over the years and our future growth to come. Thanks Again, Michael Kelley GM

August 15, 2012

After months of searching for a car, I found a '04 Ford Focus at Bourne's. My girlfriend and I went into the dealership on a Saturday at around 11am. The salesman (Matt) I spoke to on the phone was so swam More

by littleboetie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 16, 2012 -

Bourne's Auto Center responded

Thank you for taking the time to review your experience here at Bourne's Auto Center. I also want to thank you for taking the time to meet with me in person yesterday. In order to keep our prices as low as possible we cannot afford to be overstaffed. Saturday's are the busiest day at our dealership, mix in vacation time and delayed responses from our lenders it can take a little time to purchase an automobile. Every purchase situation is unique; some can be as quick as 20 minutes others can take all day. I can assure you that our team, including myself and the owner, were here on Saturday working as HARD and as fast as possible to process your transaction. I sincerely apologize that we did not meet your expectations. I hope that you are enjoying your vehicle and if you have any questions or concerns please contact me directly. Thank you for the feedback. Michael Kelley General Manager (508)230-5885

August 10, 2012

We saw the CR-V we liked and emailed Bourne to inquire about it. We explained we would be trading our vehicle and what we were able to afford. Mat Smith emailed us back and worked with us through the wh More

by DebandJoe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aug 16, 2012 -

Bourne's Auto Center responded

Thank you for taking the time to review your experience. We do our very best to get people in and out of here with their car the FASTEST possible and I am happy that you had the experience we demand of our team everyday. If you need anything at all, please do not hesistate to contact us. Thanks Again, Michael Kelley GM

August 09, 2012

I just bought an Infiniti from Bourne's Auto Center today, and my salesperson was Dave Pair. Dave was very professional and very helpful, and was very willing to listen to my concerns and work with me. More

by YShen15118
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dec 20, 2012 -

Bourne's Auto Center responded

Thank you for taking the time to review your experience at Bourne's. David has been the model employee for over 8 years and we look forward to many more years. It is with the greatest pleasure that I will let you know that David just eclipsed the 3,000th sold vehicle mark. It is truly remarkable. If you need anything at all please do not hesistate to contact myself or David. Thanks Again, Michael Kelley General Manager

August 03, 2012

This was our second experience purchasing a vehicle at Bourne's Auto Center. Both times we were treated professionally and courteously. Mat Smith helped us find a vehicle that suited our needs and budget More

by bncspell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 16, 2012 -

Bourne's Auto Center responded

Thank you for your confident recommendations and your continued business. It is our goal to make purchasing a vehicle here as easy as possible. If you have any questions or concerns please feel free to contact me or Mat at anytime. Thanks for taking the time to review your experience. Michael Kelley General Manager

August 01, 2012

I had the best experience! My husband had purchased a car two years ago and we definitely knew that when we needed a new car, Bourne's was it! Matt Smith was great. I went to elementary school with Matt so i More

by lvarela912
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 16, 2012 -

Bourne's Auto Center responded

Thank you for your continued business over the years. There are many choices when it comes to making a vehicle purchase and we are honored that you have choosen us multiple times. If you need anything at all please let us know. Thanks for taking the time to review your experience. Thanks Again, Michael Kelley GM

July 28, 2012

Over the course of several months, I visited and called Dan until the right vehicle was available. The Forester we purchased for my daughter has been exactly what we were looking for. If it wasn't for the More

by subfor
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 16, 2012 -

Bourne's Auto Center responded

Thank you for taking the time to review your experience at our dealership. Receiving referrals of family and friend from previous customers it the best measure of how we are treating our customers. If you have any questions or concerns please do not hesistate to contact myself or Dan. Thanks Again, Michael Kelley GM

July 27, 2012

This being the first time I have ever purchased a vehicle alone, the gentleman that assisted me, Dan, was absolutely incredible. First off, I have never been to a dealership where there wasn't some pushy sal More

by Stacy1869
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 27, 2012 -

Bourne's Auto Center responded

Thank you for taking the time to review your experience at Bourne's Auto Center. We are very fortunate to have very low turnover within our sales team. Dan has been with us for over 2 years he started here as an inventory assistant and worked his way onto the sales team! We are very fortunate to have great employees like Dan! If you have any questions or concerns please contact us immediately. Thanks Again, Michael Kelley General Manager

July 25, 2012

I had the best experience. Tim Strong was great. I would do it all over again. And a thank you to Shaun for the no hassle finance and the warranty added with no huge cost. More

by pammiest
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jul 26, 2012 -

Bourne's Auto Center responded

If you want to do it again we have over 300 cars to choose from!!! We would be glad to help you find another car! Seriously, thank you for taking the time to review your experience. We are happy that we were able to provide you with a service contract at an incredible price. That future piece of mind is priceless. If you need anything in the future please feel free to contact us directly. Thanks Again, Michael Kelley GM

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